Lexus of Brookfield

I had the pleasure of working with Alan Zinda. He was able to find the exact car I was looking for and made the buying process super easy! Thanks Alan! He was able to find the exact car I was looking for and made the buying process super easy! Thanks Alan! More

I cannot speak highly enough of Ben, the salesperson at Lexus of Brookfield, who demonstrated exceptional empathy towards our situation. As my mother was purchasing her first car since my father's passing, Lexus of Brookfield, who demonstrated exceptional empathy towards our situation. As my mother was purchasing her first car since my father's passing, Ben's compassionate approach made the entire process much easier to navigate. He genuinely understood our needs and provided unwavering support throughout. I highly recommend Ben as a car salesman who truly cares and wants your experience with him to be positive. A solid 10/10 experience! More

Bob Hill made my car buying a seamless process. My purchase was completely done by phone and text messaging. Bob was very responsive with all details including transporting car from Wi. to N.Y. My purchase was completely done by phone and text messaging. Bob was very responsive with all details including transporting car from Wi. to N.Y. Car arrived as promised, and I am totally satisfied with my experience. More

Dale took care of me and made me feel very welcomed. Was able to finance and leave with the vehicle in a timely manner. Was able to finance and leave with the vehicle in a timely manner. More

Smooth negotiating experience, did not receive too much pushback when I refused to purchase all the additional add ons which I appreciate pushback when I refused to purchase all the additional add ons which I appreciate More

What a great experiance we had buying our new car everyone at the dealership was so kind and helpful thanks to all!! everyone at the dealership was so kind and helpful thanks to all!! More

I purchased a preowned 2020 Toyota tundra from Lexus of Brookfield WI. The person I dealt with was Bob Hill. I live in Texas and I’m 67 years old and have never purchased a vehicle sight unseen or had it Brookfield WI. The person I dealt with was Bob Hill. I live in Texas and I’m 67 years old and have never purchased a vehicle sight unseen or had it delivered from out of state. Mr. Hill assured me that they do this all the time. He sent me great photos of the vehicle. Helped me with all the paperwork. Met with the shipper and got it loaded. The truck left Wisconsin on Friday afternoon and arrived here in Texas Saturday night around 9:30. So hats off to Lexus of Brookfield and Mr. Bob Hill Who helped make this buying experience the best I’ve ever had. The truck is beautiful I feel very fortunate to have gotten it. Thanks John Jarrell More

Pleasure working with Salesman “Steve the Greek” Normally salespeople rub me the wrong way. Not Steve he comes across as a genuinely nice person. Awesome people skills what a pleasure to meet and wo Normally salespeople rub me the wrong way. Not Steve he comes across as a genuinely nice person. Awesome people skills what a pleasure to meet and work with him. Look forward to working with him on our next purchase as well. Shout out to entire team as well. More

Our experience with our sales person, Ben, was excellent! He was efficient, enthusiastic, respectful and courteous and in timely communication with us. However, there was an issue with the dealership findin He was efficient, enthusiastic, respectful and courteous and in timely communication with us. However, there was an issue with the dealership finding the title for the original car we were interested. More

1) The Purchase: I was introduced to the Lexus 350 RX at Lexus of Brookfield and was genuinely impressed. Our dedicated salesman was the epitome of patience, professionalism, and understanding; his ex RX at Lexus of Brookfield and was genuinely impressed. Our dedicated salesman was the epitome of patience, professionalism, and understanding; his exceptional service convinced me to make a purchase. The finance manager was a breath of fresh air. He shattered the typical finance manager stereotype, making the paperwork process seamless and stress-free. I commend the service department for their exceptional responsiveness when we had defective auto-sensing window wipers days after purchase. 2) Post-Purchase Experience: However, things took a turn post-purchase. After a few days of hot and humid rainy weather, I noticed a distinct cigarette smell in the car. Out of frustration, this prompted me to update my Google review. After seeing the negative review, our salesman called and requested to address the issue in person. I hesitated due to the inconvenience of traveling from out of state. I expressed explicitly that I was not interested if the solution would be using Ozium or other cover-ups. The dealership assured me they wouldn’t use mere cover-ups and even offered a loaner if needed while working on the solution. 3) Visit to the Dealership: Traveling over 100 miles one-way, I met with the manager, Alex Bolotin. He immediately insisted on me revising the Google review while they were working on the car. I demanded clarity on the solution provided first. Alex attributed the smell to wildfires in Canada, a dubious claim. When I offered to show him cigarette burns in the center console (which was not noticed until a few weeks after purchase), his stance shifted from the dealership "not selling cars which were smoked in" to "not selling cars which were heavily smoked in." It's worth noting that the car was displayed in a temperature and humidity-controlled showroom. 4) The Solution: To my dismay, I soon realized the car had been treated with chemical cover-ups: Ozium and other chemicals, and numerous hidden (*actually hidden) air fresheners were scattered throughout. Upon confronting Alex, his attitude was dismissive, suggesting I "see how this works first." I made it clear that I was unwilling to drive the 200-mile round trip if this was their intended solution. Yet I drove there only to discover that their solution was spraying air freshener and hiding chemical air freshener pads throughout the car. I am deeply disappointed with Lexus of Brookfield's handling of this situation, especially Alex Bolotin. The stark contrast between the initial positive experience and the subsequent negative one is jarring. For a dealership with such a reputation, this has been an unexpectedly miserable experience. I urge potential buyers to think twice before making a purchase here. I will surely drive a Lexus for life, but never again purchase from here. More