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Lexus of Brooklyn
Brooklyn, NY
558 Reviews
Our passion at Lexus of Brooklyn, is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 6:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 6:30 AM - 3:00 PM
Sunday Closed
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Showing 558 reviews
June 19, 2024
Wilson Rolon was extremely helpful and informative regarding my NX 350. As a new Lexus customer he provided excellent customer service. He answered All my questions and explained everything in detail regarding my NX 350. As a new Lexus customer he provided excellent customer service. He answered All my questions and explained everything in detail . I highly recommend his services to other Lexus clients . More
by Teddyboy
Employees Worked With
December 12, 2023
I just got my 2nd car from Salesman Felix , great expedience,wouldn’t change a thing , Thx so much Mr Felix !!!!!! expedience,wouldn’t change a thing , Thx so much Mr Felix !!!!!! More
by Nurse
Employees Worked With
December 02, 2023
It is a nice place,the people are very helpful and friendly.I would recommend. friendly.I would recommend. More
by ldominguez2168
June 08, 2023
Waqad is very professional and he will make sure you are comfortable before purchasing. He literally works to get you the best deal. After buying he checks up on me to make sure I'm enjoying my vehicle. He comfortable before purchasing. He literally works to get you the best deal. After buying he checks up on me to make sure I'm enjoying my vehicle. He will always answer the phone no matter what time and day More
by Smiles.da.1
Employees Worked With
January 27, 2023
There were many cars to pick from, however Felix was patient & friendly & made the experience worthwhile. Most of all I’m li loving my new car patient & friendly & made the experience worthwhile. Most of all I’m li loving my new car More
by Alckizzy
Employees Worked With
November 29, 2022
To say I’m disappointed with Lexus is an understatement. Four months ago, my family and I purchased a brand new 2022 RX 350 from Lexus of Brooklyn, through a third party. We purchased a brand-new car fo Four months ago, my family and I purchased a brand new 2022 RX 350 from Lexus of Brooklyn, through a third party. We purchased a brand-new car for the reason of avoiding problems with the vehicle and the high standards of a luxury car brand. Now four months later, the new 2022 RX 350 is leaking oil causing my vehicle to have low engine oil with only 600 miles! (The cause of the leak was a manufacturer's problem, Lexus services informed me). The symptoms of low engine oil include poor vehicle performance, engine clunking, and worse of all, the engine overheating. This should not be happening to a brand-new car with only 600 miles, especially coming from a luxury brand. (I’m not sure if this is a common issue with Lexus’s new vehicles but something to keep in mind). I contacted this Lexus dealership and they couldn’t offer any solutions but that the services are covered by warranty. Now my family is stuck financing a brand new Lexus with defects. I really had high hopes for Lexus, I was an advocate. But this definitely changed my perspective on Lexus… More
by stevencai
Employees Worked With
November 12, 2022
Terrible. Please stay away, not honest and sloppy work. Ordered 2023 GX in Sep and put down $1,000 deposit (and with 3% CC fees too).Confirmed a few times Please stay away, not honest and sloppy work. Ordered 2023 GX in Sep and put down $1,000 deposit (and with 3% CC fees too).Confirmed a few times if final price would change/increase at delivery and was promised no we don’t do that. Sales called in Oct saying another one exactly the same arrived so I can have it. Sure, and they told me they needed to submit financial application and I said yes. Everything approved but when they sent me the sales agreement the final price went up by $100. Ouch! I asked what is that they said door edge guard I said no I don’t want that it is not on the spec sheet please remove. They refused. Ok fine, for $100 they ruin their reputation and I don’t want to waste time ordering elsewhere and they are closer. (Granted, some upstate dealers are offering the same deal, and some out of state dealers offering discount!) On a $70k transaction they wanted to milk another $100, what a shame. Now the fun part is, they never programmed the KEYFOBs to work. I can never locked or unlocked using the remotes. I can only open the door by grabbing the door handle. I had to make 2 trips to the dealer to get that fixed. First time they said they needed a master technician to look at it so cannot fix it and I had to come again. Waste a few hours there. Loaner provided on 2nd visit and was told a few days later the keys were not programmed! Apparently they did not perform any pre-delivery inspection. I guess because they have quite high volumes and their facility is very small so they don’t really care much about anything. And they did not wash your car after servicing! BTW they have 3 locations, one in Queens and one in Manhattan. It is the same company. Make you own judgement before doing business with any. Do not recommend. More
by John Doe
Employees Worked With
Not Disclosed
