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Lexus of Brooklyn
Brooklyn, NY
559 Reviews
Our passion at Lexus of Brooklyn, is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 6:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 6:30 AM - 3:00 PM
Sunday Closed
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Showing 559 reviews
November 12, 2022
Terrible. Please stay away, not honest and sloppy work. Ordered 2023 GX in Sep and put down $1,000 deposit (and with 3% CC fees too).Confirmed a few times Please stay away, not honest and sloppy work. Ordered 2023 GX in Sep and put down $1,000 deposit (and with 3% CC fees too).Confirmed a few times if final price would change/increase at delivery and was promised no we don’t do that. Sales called in Oct saying another one exactly the same arrived so I can have it. Sure, and they told me they needed to submit financial application and I said yes. Everything approved but when they sent me the sales agreement the final price went up by $100. Ouch! I asked what is that they said door edge guard I said no I don’t want that it is not on the spec sheet please remove. They refused. Ok fine, for $100 they ruin their reputation and I don’t want to waste time ordering elsewhere and they are closer. (Granted, some upstate dealers are offering the same deal, and some out of state dealers offering discount!) On a $70k transaction they wanted to milk another $100, what a shame. Now the fun part is, they never programmed the KEYFOBs to work. I can never locked or unlocked using the remotes. I can only open the door by grabbing the door handle. I had to make 2 trips to the dealer to get that fixed. First time they said they needed a master technician to look at it so cannot fix it and I had to come again. Waste a few hours there. Loaner provided on 2nd visit and was told a few days later the keys were not programmed! Apparently they did not perform any pre-delivery inspection. I guess because they have quite high volumes and their facility is very small so they don’t really care much about anything. And they did not wash your car after servicing! BTW they have 3 locations, one in Queens and one in Manhattan. It is the same company. Make you own judgement before doing business with any. Do not recommend. More
by John Doe
Employees Worked With
Not Disclosed
October 13, 2022
Wilson Rolon is thorough, efficient and extremely helpful in diagnosing and solving the problems that I had with my Lexus. He's always present and available to provide assistance, information and advice. I in diagnosing and solving the problems that I had with my Lexus. He's always present and available to provide assistance, information and advice. It's been a real pleasure working with him since I bought my Lexus in 2016. He's a top flight member of your team!! More
by rcoesq
Employees Worked With
October 11, 2022
The employee in this dealership are very arrogant, unprofessional, specially John(service advisor) please do not go to him cuz he will try to hussle you like a street dog, very unprofessional, no prop unprofessional, specially John(service advisor) please do not go to him cuz he will try to hussle you like a street dog, very unprofessional, no proper ethics, untrustable, i honestly dont know why he still has a job, he is a xxxxing lier. Please if u want to avoid stress, do not go to this dealership. More
by J-Money
Employees Worked With
John
August 08, 2022
He is a great sales man very professional , Carlos is also a great sales man very professional. also a great sales man very professional. More
by Ebelinda
April 19, 2022
I had an accident with my Lexus RX 2021 and decided to do bodywork with the Brooklyn Lexus dealership. Bodyshop owner Anthony from Culver Collision performed work. I can not be more pleased with this shop' bodywork with the Brooklyn Lexus dealership. Bodyshop owner Anthony from Culver Collision performed work. I can not be more pleased with this shop's professional service, responsiveness, and work quality. I do not wish you to have an accident, but I strongly recommend Anthony as a service provider if you need it. More
by smartchoice
Employees Worked With
Anthony from Culver Collision
March 25, 2022
Overall bad. The sales person who had me sign papers didn’t explain any of the sheets without me asking “what is this”, he also incorrectly explained the features The sales person who had me sign papers didn’t explain any of the sheets without me asking “what is this”, he also incorrectly explained the features of the GX I bought (said it didn’t have a touchscreen and that the captain chairs don’t fold flat). Lastly, it took them two weeks after I bought the GX to refund the $1k payment I put down to hold the vehicle, when they said it would take a day or two. There was no premier Lexus experience there should have been. More
by dsch
Employees Worked With
James Clayton, Daniel Sanchez
February 20, 2022
Carlos was absolutely fantastic. I was never a fan of dealerships but he made the whole experience painless, quick, and easy. He answered all of my questions (dozens) and responded t I was never a fan of dealerships but he made the whole experience painless, quick, and easy. He answered all of my questions (dozens) and responded to my messages promptly. I hope to do business with him again. More
by joenat
Employees Worked With
December 05, 2021
I am very satisfied with the customer service that I was provided with by Rochelle Kruithoff. provided with by Rochelle Kruithoff. More
by Henry new gx
Employees Worked With
December 05, 2021
I am very satisfied with the customer service that Rochelle Kruithoff had provided for me. Rochelle Kruithoff had provided for me. More
by richman1794
Employees Worked With
September 27, 2021
I'm always happy to go to this dealership. Rochelle the service advisor is always helpful and respectful, she makes you feel comfortable and always return your calls. service advisor is always helpful and respectful, she makes you feel comfortable and always return your calls. More
by Raljam
Employees Worked With
