Lexus of Dayton

Very unprofessional acted on salesman. slow responsed to customer needed. I will never go back to this dealership. slow responsed to customer needed. I will never go back to this dealership. More

They have always been first class and have been extremely helpful. As I sit in another dealership’s service waiting room I’m looking at Lexus of Dayton’s inventory to be a solely Lexus family. This non-Lexus helpful. As I sit in another dealership’s service waiting room I’m looking at Lexus of Dayton’s inventory to be a solely Lexus family. This non-Lexus dealership service is awful. More

They were great to work with us , Our 2nd time buying Lexus from then . Great service great price Lexus from then . Great service great price More

I have a 2018 LC 500. Initially I took my new purchase to Lexus of Dayton for an oil change and a break recall. The recall had recently run out for my year vehicle but L Initially I took my new purchase to Lexus of Dayton for an oil change and a break recall. The recall had recently run out for my year vehicle but Lexus went above and beyond to replace them at no cost and provided me with a loaner vehicle to reduce the stress of being without my car. Since then I’ve had 3 flat tires due to nails and screws, every time my service representative Bob has gone above and beyond to help me… he even replaced my car remote battery as a courtesy when I said my remote wasn’t working. Top notch service for our special cars!! Thank you Bob and Lexus of Dayton!! More

I found a car i liked on cars . Com but learned it had all ready been spoken for. I learned from speaking with Aria how i need to find out more about new cars coming in. She was v Com but learned it had all ready been spoken for. I learned from speaking with Aria how i need to find out more about new cars coming in. She was very helpful! More

Lexus service is NOT what it used to be. I am extremely disappointed and wish I had never purchased a vehicle from them. The lack of professionalism and follow through leaves much to be desired. Although t disappointed and wish I had never purchased a vehicle from them. The lack of professionalism and follow through leaves much to be desired. Although they did go to great lengths to rectify horrendous sales practices and problems with a very disinterested service writer who couldn't be bothered to assure that the job was finished, there are still too many shortfalls. I have heard similar complaints from others. I do have to offer kudos and then to the Service Manager, Mr. Sam Morgan. I have been waiting for a response from the General Manager, who was initially extremely helpful and equally apologetic, for 2 days. Obviously, I'm not going to get one. At this point, I am seriously considering getting rid of my vehicle, but won't be trading it in at Lexus of Dayton. More

I had the pleasure of working with Shane at Lexus of Dayton this week. He made the Transaction painless. If you need to work with a professional, kind and courteous salesman, look up Shane. Dayton this week. He made the Transaction painless. If you need to work with a professional, kind and courteous salesman, look up Shane. More

Very poor service thus far. Don't get me wrong. Nicest and most soft-spoken people I have met. However, I have made over 100 calls, 60 voicemails, 20 follow up emails and dropped by 6 times to remind them and most soft-spoken people I have met. However, I have made over 100 calls, 60 voicemails, 20 follow up emails and dropped by 6 times to remind them of the refund check they owe me and I still haven't received it. Mr. William Brooks authorized the refund in Feb 2020 and it's been 4 months of back and forth and still nothing. He is either always busy or dodging my calls or gone for lunch or it's his day off. Clearly, doesn't value my time or mesages. Most people would get frustrated at this point and may not follow up anymore on the $1000+ refund. Very disappointed with the dealership and Mr. Brooks. Would not recommend a Lexus to any of my friends anymore. Adieu. Bottomline: Lexus of Dayton delaership service is good only as long as you are with them. No better than other OEMs then. More

Top Notch Organization! Lexus of Dayton has placed itself on top of ALL dealerships I have ever done business. They went far and above most others in ensuring I was satisfie Lexus of Dayton has placed itself on top of ALL dealerships I have ever done business. They went far and above most others in ensuring I was satisfied and happy with my purchase. I recently bought a 2015 ES 350 with relatively high miles (in the 90k range). Great car at a nice price. I paid for it, turned my nose up at all the warranty options and drove it home. Next day it was struggling to start so I called them and explained I thought it had a bad battery. They scheduled a time for me to bring it in that day. I came in and waited for the replacement. They came to about a half hour later and told me it was a bad alternator. They did not have one in stock, so they gave me a 2019 ux250h loaner to use until mine was fixed. They called me the next day and said it was ready for pickup. I went in and they replaced both the battery and the alternator with zero cost to me. Lexus of Dayton stands behind their cars and EVERYONE is professional and pleasant. I Love me some Lexus of Dayton!!! Great job Brandon S and Bob H. More

I had my car serviced at lexus of Dayton and they did a fantastic job. Justin was my service advisor and always kept me in the loop he went above and beyond and is a valuable asset to their awesome team! fantastic job. Justin was my service advisor and always kept me in the loop he went above and beyond and is a valuable asset to their awesome team! I will be back :) More