Lexus of Dayton

Service Department On Monday December 18th, 2017 we took or Lexus RX 350 in for service. This was the 3rd time we had the worst experience at this dealership. We dropped On Monday December 18th, 2017 we took or Lexus RX 350 in for service. This was the 3rd time we had the worst experience at this dealership. We dropped our car of for a 45000 mile checkup, we received a loaner. At 4:30 we got a call that our car was ready for pickup. My wife went to get our car and she waited for 1 hour until she got our car and they did not clean the car. They keep saying they are sorry but keep making the same mistake, worst service department ever. More

Purchasing a 2017 RX 350 The professionalism and the warmth of the people at the dealership. The dealership updates on the facilities are remarkable and are in line with the q The professionalism and the warmth of the people at the dealership. The dealership updates on the facilities are remarkable and are in line with the quality of the Lexus brand. More

Amazing and more. Excellent Service. Excellent Communication. Perfect all around. I couldn't ask for a better company anywhere. They pay attention to their customer Excellent Service. Excellent Communication. Perfect all around. I couldn't ask for a better company anywhere. They pay attention to their customers needs. I can't say enough about the quality of service. More

Great job! The staff is very professional and thorough. Their attention to detail, courtesy, and friendliness are top-notch. The cleanliness of the work area is The staff is very professional and thorough. Their attention to detail, courtesy, and friendliness are top-notch. The cleanliness of the work area is amazing. Lexus of Dayton is a great place to service your car. More

Everything one could wish for in a dealership Having been a customer for many years and owned several Lexus vehicles, all purchased from and serviced by Lexus of Dayton, I rate them exemplary in a Having been a customer for many years and owned several Lexus vehicles, all purchased from and serviced by Lexus of Dayton, I rate them exemplary in all respects. In terms of sales personnel style, service expertise, quality of customer interaction, reliability, friendliness, responsiveness, and design and management of customer facilities, they are the gold standard by which other dealerships should be rated. In summary, they are great, and I don't know of anything I would change! More

Wonderful! I really enjoyed talking with Max and then working out our deal with him. He was very knowledgeable but also super friendly. He was very helpful in te I really enjoyed talking with Max and then working out our deal with him. He was very knowledgeable but also super friendly. He was very helpful in teaching me the new features on my car but he didn't make me go over every little detail. He taught me the basics and said to return and he would clear up any thing else I needed to know. On the road in little over an hour-yeah! More

EXCELLENT service Departmwnt FANTASTIC customer service - the car buying experience here is no-pressure and easy. The product is exceptional, but it's the stand-out customer serv FANTASTIC customer service - the car buying experience here is no-pressure and easy. The product is exceptional, but it's the stand-out customer service that keeps us coming back! More

Excellent Car Buying Experience at Lexus Dayton My car buying experience at Lexus of Dayton was nothing but excellent. I live in Cincinnati, OH and buying from Lexus of Dayton was worth the drive. My car buying experience at Lexus of Dayton was nothing but excellent. I live in Cincinnati, OH and buying from Lexus of Dayton was worth the drive. Jamie was a pleasure to work with and is a key reason why I converted to Lexus. He was very professional, easy to work with, and made the car buying experience extremely positive. I went from dreading to deal with car dealerships to really enjoying the experience. I am very happy with the car and am so appreciative that I found such a great group to buy an outstanding car from. Thanks Jamie! More

Great at first, turned sour in the end. While Lexus of Dayton is the closest dealership to my home location, I was not very pleased by my experience. Things were great in the beginning. The While Lexus of Dayton is the closest dealership to my home location, I was not very pleased by my experience. Things were great in the beginning. The dealership was very nice and let our family test drive an NX200t and an NX 300h. We were able to determine that the NX did not drive the way we wanted and that the RX 450h was more appealing to us. But, Lexus of Dayton is so small, they never had an RX hybrid available for test drive. After trying to determine pricing on an RX, all I was told was that they would “shoot for 2% over invoice.” I was never able to get an actual number. I also found out that their installer for Paint Protection Film did not meet my requirements for a quality install. So, after such a great test drive experience, I decided that I would get the car from another dealership with solid pricing. I went back to say that I had chosen another dealership and to thank them for all the help. But, I was responded back with a rude e-mail. I will not be bringing my new RX to service after such a rude response. All the other dealerships were so nice and welcomed me back if I was ever in the market for another Lexus, but Lexus of Dayton did not extend that welcome. Not how the Lexus experience should be!!! More