Lexus of Fremont

Outstanding Customer Service This review is to express my utmost gratitude, acknowledgement and testimony of how the team of Mr. William M. GM- Lexus Fremont, execute an exemplary This review is to express my utmost gratitude, acknowledgement and testimony of how the team of Mr. William M. GM- Lexus Fremont, execute an exemplary customer service, as well as authentic kindness. I went to this dealership last Friday, 7/2/20 to do my initial step in finding the right car for me. I had the great experience in dealing with Jimmy W. who was very patient in answering my endless questions, and had an awesome test drive. No pressure from Jimmy which made me feel comfortable since I'm not ready to sign-up for anything at that moment, but committed to come back the next day. As I was leaving the Lexus compound, my personal car's engine suddenly turned off and I was stuck. I called for help and 3 very kind-hearted men (William M, Jimmy W. and Monty M.) came to rescue me. They had ensured my car was stored safe temporarily and that I get home safely. As I am writing this review, it brings me great joy to know that there are true great men out there who are the kind anybody should be dealing with in doing business as they have your best interest in mind. I highly recommend and respect Mr. William M's team of Lexus Fremont! More

Repeat customers are not valuable at Mangussen Lexus. Studies show that 70% of buying experiences are based on how the customer feels they are being treated and 86% of buyers will pay more for a better cu Studies show that 70% of buying experiences are based on how the customer feels they are being treated and 86% of buyers will pay more for a better customer experience. Study also confirms the fact that repeating customer are more profitable the new customers. Believe or not these facts are unknown area for sale people at Magnusson Lexus of Fremont and their managers. I'm a repeat customer to Magnussen Lexus and was trying to buy my 4th car from that dealership. Please think twice it you think thin that I got and special treatment. The staff was ignorant and the management not much better. Please believe me that their message: " We value our customers" means nothing or next to nothing. I will never bring my business to this place again. More

Bad customer service I have been a Lexus customer for the past 9 years . Came on June 30 to return my car after 3rd 3 year lease contract and was encountered with very rud I have been a Lexus customer for the past 9 years . Came on June 30 to return my car after 3rd 3 year lease contract and was encountered with very rude , unprofessional dealer Tristan. He was very unpleasant and rude to me not realizing that I will not only returning my car but looking to sign for new contract as well . He mistreated me only because I was a woman, leaving in the middle of conversation and talking with disrespect . I was so mad that almost decided to leave Lexus for good . Definitely won’t do any business in that location anymore . Went to different location and got a Lexus with professionals . More

Made buying expeience easy and stress free Had a good buying experience working with Gabe Hernandez. Made the buying experience pleasurable, and stress free. He is very thorough and has a big a Had a good buying experience working with Gabe Hernandez. Made the buying experience pleasurable, and stress free. He is very thorough and has a big attention to detail. I know that I can count of Gabe in the future should I encounter any issues with my new purchase. Others at the dealership are also friendly and courteous. More

Great Customer service!! Steve Koidal was very informative! He was an amazing sales associate, you can tell he’s been doing this a while as he knew exactly what to say to make Steve Koidal was very informative! He was an amazing sales associate, you can tell he’s been doing this a while as he knew exactly what to say to make us happy with our purchase! I would definitely recommend this dealership because of him! Thank you Steve I am very happy!! More

Friendly staff, poor detailing services If this review was based soley on the salesman (Kevin) my rating would have been a 5. Kevin made the car buying process easy and he was knowledgable a If this review was based soley on the salesman (Kevin) my rating would have been a 5. Kevin made the car buying process easy and he was knowledgable about the car. All the staff were very friendly however when signing the paper work I felt a bit rushed by the other salesmen constantly looking into the room waiting for finance to close my deal so they could make their next sale. I was also extremely disappointed when I received my car from the dealership it was disgustingly dirty. The car was worse when I test drove it and I was promised a fully detailed car but maybe this is the standard for buying a certified used car from this dealership. More

Purchase of Lexus ES 350 F Sport Fredy Herrera, the Internet Coordinator, responded very quickly to my email and offered a great discount on the car my husband and I wanted. The dea Fredy Herrera, the Internet Coordinator, responded very quickly to my email and offered a great discount on the car my husband and I wanted. The dealership had a number of cars to choose from. Fredy said he could have the car we wanted cleaned up for us to test drive in a couple of hours. Upon arrival at the dealership, we met Eric Wong who took us for a test drive, and then arranged the purchase agreement. Everything went smoothly. More

Outstanding Customer Service Great team of professionals thanks so much for making this experience awesome. Jim and his team were very friendly and helpful they made the process Great team of professionals thanks so much for making this experience awesome. Jim and his team were very friendly and helpful they made the process smooth from start to finish. More

The best car buying experiences I've had Very professional sales. First, Robert introduced the functions of the car in great details during the test drive. The price offering also started at Very professional sales. First, Robert introduced the functions of the car in great details during the test drive. The price offering also started at a reasonable range. From there, everything went smooth and efficiently. More

Very pleasant experience Jim was very Patience with us on picking out our car. Amazing service. He knows the car so well. It’s my best car purchaseing experience Jim was very Patience with us on picking out our car. Amazing service. He knows the car so well. It’s my best car purchaseing experience More