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Lexus of Fremont

Fremont, CA

4.9
956 Reviews
Call Dealership (855) 876-5014
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5600 Cushing Parkway

Fremont, CA

94538

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956 Reviews of Lexus of Fremont

February 27, 2024

Under constructions throughout. Not seeing many sales associates but the service department was very helpful and efficient More

by S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reul
Report | Print
Feb 27, 2024 -

Lexus of Fremont responded

We appreciate your patience with our current construction and are glad to know that you found our service department helpful and efficient. We're always here to assist, so if there's anything else we can do for you or any questions we can answer, please don't hesitate to reach out. Thank you, Leadership Team - customerexperience@swickard.com

February 26, 2024

Good job keeping me informed about the status of my car. Things worked out fine More

by Wade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vener Padilla
Report | Print
Feb 26, 2024 -

Lexus of Fremont responded

Thank you for the review! We hope to see you again at Lexus of Fremont!

February 26, 2024

Anita has a genuine smile and is very professional. I appreciated her care in relaying not so good news. She is great to work with! More

by Mslululopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabe Hernandez
Report | Print
Feb 26, 2024 -

Lexus of Fremont responded

We're delighted to know that Anita's professionalism and genuine care made a positive impact on your experience at Lexus of Fremont. Thank you for the kind words!

February 25, 2024

The dealership provided good service and the employees were very nice and helpful. The overall experience was efficient and pleasant. More

by Kevin Wong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Luong
Report | Print
Feb 26, 2024 -

Lexus of Fremont responded

Kevin, we're glad to know you had a pleasant and efficient experience at Lexus of Fremont. Thanks for the kind words about our team!

February 25, 2024

Excellent service kept informed through the service good good good good good good good good More

by JG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnold Stovall, Christina Fulkerson, Justin Plude, Rob Ferrando, Scott Howell, Vener Padilla, Weis Popal, Yvonne Atalig
Report | Print
Feb 26, 2024 -

Lexus of Fremont responded

Thank you for the review! We hope to see you again at Lexus of Fremont!

February 24, 2024

This is the best service department and dealership I’ve experienced since I started owning and leasing vehicles 39 years ago. More

by J.johnbiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Luong, Sonny Alvarez, Fred Omar, Bret Chan, Gabe Hernandez, Yvonne Atalig
Report | Print
Feb 26, 2024 -

Lexus of Fremont responded

We're so glad to know that our service department at Lexus of Fremont has stood out in your many years of vehicle ownership. Thanks for the review, and we look forward to serving you for many more years!

February 23, 2024

Anita went above and beyond by calming me down over the fiasco of the insurance company. She was knowledgeable, patient, and persistent. More

by Mftvadas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anita Armstrong
Report | Print
Feb 23, 2024 -

Lexus of Fremont responded

We're so glad to know that Anita was able to assist you during a stressful time. Her knowledge and patience are just some of the qualities we value in our Lexus of Fremont team. Thanks for sharing your experience!

February 23, 2024

Visit to Lexus in Fremont on Feb 17,2024 do Oil change service . Appointment with Jame Luong. More

by Trisha Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jame Luong
Report | Print
Feb 25, 2024 -

Lexus of Fremont responded

Thank you, Trisha, for leaving Lexus of Fremont a five-star review! We appreciate your shoutout to James and we'll pass it along.

February 19, 2024

I purchased 2023 Lexus RX 350 in Lexus of Fremont today. I was satisfied with their service, especially great help from Kathleen Wong. She gave me not only good price but excellent service. Really appreciat More

by smithshen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathleen Wong
Report | Print
Feb 19, 2024 -

Lexus of Fremont responded

We're delighted to know that Kathleen provided excellent service during your Lexus RX 350 purchase at Lexus of Fremont. Thanks for sharing this positive feedback!

September 23, 2023

Took 9 phone calls and I left 4 messages to get my question answered about a wrap maintenance plan I purchased. Since the new management decided to no longer have a mobile service. I’m suppose to driv More

by Roxie
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar
Report | Print
Sep 25, 2023 -

Lexus of Fremont responded

Roxie - We're sorry to read about the difficulties you've had getting your questions answered and for any inconvenience caused by our recent changes. We understand how frustrating this must be, especially given the distance involved. Please know that we value all of our customers' experiences and would like to discuss a solution with you directly. If possible, please reach out at your earliest convenience so we can address this together. Thank you, Jason Doyle - Service and Parts Director - jason.doyle@swickard.com

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