Lexus of Greenville

Great experience buying my 2021 ES! Brandon Hammock, my salesperson responded to my every question/request with a great attitude. and unbelievable response time even on his days off! I Brandon Hammock, my salesperson responded to my every question/request with a great attitude. and unbelievable response time even on his days off! I will be back and BTY the Service guys are great as well! I have owned >10 Lexus vehicles and never had any issues with them. More

The worst car-buying experience of my life. We were told the wheels/rims on the car could be repaired and they cannot. They would not make good on their word and would not make any concession We were told the wheels/rims on the car could be repaired and they cannot. They would not make good on their word and would not make any concessions to correct the situation. This dealership and thier sales associates and sales managers are not to be trusted. Do not do business with these people. More

I have bought multiple cars from multiple dealership but I’ve never had a bad experience like this. I bought a NX car in mid April and they said that the car arrive early May. It’s May 17 and I haven’t rece I’ve never had a bad experience like this. I bought a NX car in mid April and they said that the car arrive early May. It’s May 17 and I haven’t received anything from them. No body is responding me. I have already pay the deposit. I trusted their words and sold my car 2 weeks ago and now I am carless. More

Lexus of Greenville has been nicely responsive and quite pleasant as well. Those are things I appreciate and have learned are benchmarks of a Lexus dealership. pleasant as well. Those are things I appreciate and have learned are benchmarks of a Lexus dealership. More

I brought my 2004 LS430 in because of transmission issues. They took there time and checked over and saw that I didn't need to get a new transmission even though I have an extended warranty. They cha issues. They took there time and checked over and saw that I didn't need to get a new transmission even though I have an extended warranty. They changed the fluid for free an talked to the warranty company an the warranty company agreed that if the problem reoccurr to bring it back an they will send a specialist out before replacing it. More

First and foremost I want to say Steven Sheffer is the utmost in professionalism and a caring and kind individual., talking with Steven ,he understood my work time , owning 3 businesses , and followed th utmost in professionalism and a caring and kind individual., talking with Steven ,he understood my work time , owning 3 businesses , and followed the process from start to the drive off., we clicked with our same personalities, If you want a salesperson to work with you close and exceed your expectations then he is your go to guy.with special thanks to Brad in sales as well. If you get there and Steven is busy it worth the wait to deal with him. More

Excellent service by the entire team at Lexus of Greenville, SC., which included Steve and Chuck. Greenville, SC., which included Steve and Chuck. More

I bought a 2017 Lexus GX 460 on June 9th, it was a lengthy process, but everyone was nice. The vehicle had not been detailed on the inside, smelled notably of cigarette smoke, and only had 1 of the 2 lengthy process, but everyone was nice. The vehicle had not been detailed on the inside, smelled notably of cigarette smoke, and only had 1 of the 2 key fobs. I was reassured to get a second key, detailing the inside, and some cosmetic defects would be repaired. On the morning of June 11th, I went through a carwash and the sunroof began pouring water into the cabin (yes it was closed). Water was sitting in both floor boards and the SUV wouldn't start as the electronics got wet in the dash. I was able to get it started and took it the 1.5 hr drive back to the dealership. They kept it in the shop for 6 days and assured me they would make it right. I told them at that time that I had owned the vehicle <48 hours and wanted to return it d/t the issues it had. The salesmen assured me they would make it right, and they gave me a complimentary loaner. I didn't hear from them again, so I called to speak with the sales manager, Mike, who informed me I could "trade it in if I don't want it" and when I asked if they would make it a lateral trade since I hadn't had the vehicle in my possession for more than 1 full day, he told me they would get me "as close as we can to what you paid based off the trade-in value" and that he would begin to look for me a comparable GX and call me back 'shortly', but there is nothing he could do. He suggested that I not use the same car wash again! I didn't hear from them for another 2.5 days until the service guy called and said I could come pick mine up, that they couldn't find the source of the leak and it must be a 'fluke'. I told him the manager was supposed to be trying to find me a new one (of which one of the salesmen told me "I can't just xxxx you a new Lexus") and the service man told me the manager left days ago to go "sit on the beach". Everyone deserves a vacation, but there was no professionalism to inform me that he would be out of office or to hand off to the other manager to assist with this. He just left me waiting to hear back. They told my husband on pickup that we are lucky because they 'usually don't fix cosmetic issues' (cigarette burn holes in the leather upholstery that they patched, a missing/broken cupholder, and a broken parking sensor). Paying for a vehicle that is Lexus Certified, it should be thoroughly detailed and ready for sale and with known issues (like a broken parking sensor) resolved. I wouldn’t buy from this dealership again, and I don’t look forward to having to go through them for my Lexus servicing. More

This morning I wrote a negative review about the dealership. I was wrong. After reviewing what the Resistal policy actually covered, I was wrong in thinking that the policy covered more. The salespe dealership. I was wrong. After reviewing what the Resistal policy actually covered, I was wrong in thinking that the policy covered more. The salesperson (LaShonda) that I spoke with was both friendly and informative about the matter without dismissing my feelings. I spoke with the manager (Steve) as well and had a positive experience. I am a repeat customer of Lexus of Greenville and will continue to be. I am truly sorry for the negative review that I wrote this morning. It was wrong of me to act before getting all of the information. More