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Lexus of Henderson

Henderson , NV

4.8
6,945 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,945 reviews

March 17, 2023

Great folks to work with. Kim was so accommodating, we found the car on the internet. We made a phone call and asked her to send pictures. We flew from Alabama to purchase More

by Johnson124
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kim and Siri
Mar 17, 2023 -

Lexus of Henderson responded

We are thrilled to hear that our team made your purchasing experience pleasant and successful! Thanks for working with us here at Lexus of Henderson.

March 17, 2023

Kim Tran was a pleasure to work with, she was so accommodating.and made the process of purchasing the vehicle easy. We found the vehicle on the internet 2/20/2023.. We spoke with her that day and a More

by Johnson124
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kim Tran, siri
Mar 17, 2023 -

Lexus of Henderson responded

It is great to hear that Kim was fantastic to work with. Thank you for trusting Lexus of Henderson with your business. We appreciate your support!

March 15, 2023

My service agent was great but the person who worked on my car was not More

by MRCSK77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2023 -

Lexus of Henderson responded

While we're delighted some members of our team earned your confidence, it's disappointing to see that others fell short. If you're willing to share the details of your experience, it will help us make improvements for all our customers in the future. Please reach out to me at your convenience. Thank you, Craig Kelly - Service Director - 702-228-7736

Mar 16, 2023 -

MRCSK77 responded

Your service advisor was great !! I don’t plan on coming back , sorry , maybe you should look into your mechanics

March 15, 2023

Friendly, attentive staff. Nice waiting area with coffee and donuts, service was very quick and smooth. I like the Lexus experience.. that’s why I’m a repeat customer. More

by meshellferris1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2023 -

Lexus of Henderson responded

We are so glad to have you as a loyal client of Lexus of Henderson! Thanks for sharing this feedback with the team.

March 14, 2023

Rick White was great to work with. Updated us about the car and very helpful when the car came in. More

by patg62
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rick White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2023 -

Lexus of Henderson responded

Thank you for the review! We are so glad to hear that you had a successful experience working with Rick and the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

March 14, 2023

Everyone at Henderson Lexus was very helpful. Paul spent extra time going over many of the important aspects of the car helping me feel comfortable with my new vehicle. Thank you team Lexus More

by wthorn076
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Dackow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy, Siri
Mar 15, 2023 -

Lexus of Henderson responded

Thank you for the review! We are thrilled to hear that Paul delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Lexus of Henderson!

March 12, 2023

Kim was so nice and helpful. Couldn’t ask for more. I am in the finance department also went great. So happy with the experience. Love my car. More

by GS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kim Tran couldn’t have been more helpful. Sirui Xie in finance also was great.
Mar 13, 2023 -

Lexus of Henderson responded

Thank you so much for reviewing Kim and the team at Lexus of Henderson! We wish you many safe miles in your new ride!

March 11, 2023

I’ve been to few Lexus dealerships for service, but this has excelled and provides stellar service from the staff, coordination of services and provides constant updates. I would like to commend David Tor More

by Campo2680
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Tortella - 5 stars
Mar 12, 2023 -

Lexus of Henderson responded

We are flattered by your lovely review of Lexus of Henderson! It makes us proud to hear that the service you receive from us is unmatched. Thank you for your shoutout to David, and we can't wait to see you again next time!

March 11, 2023

Jace is the best. He always takes care of me and my Lexus.Thank you Jace! More

by shawnalee1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2023 -

Lexus of Henderson responded

Jace is exactly as you described. He has a passion for assisting clients and is packed with knowledge. Thank you for your business from your friends at Lexus of Henderson!

March 11, 2023

The job was Fair & awesome! I am happy & contented about it. Thank you very much. 👍👍👍 More

by Eudipoots57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
Mar 12, 2023 -

Lexus of Henderson responded

Thank you so much for reviewing Lexus of Henderson! Have an awesome day!

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