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Lexus of Henderson

Henderson , NV

Overview
Employees
Reviews
Vehicles
4.8
6,944 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,944 reviews

January 25, 2023

My car was misdiagnosed I was told my cam seals, valve cover gaskets along with rear main seal were all leaking but you didn't bother to check the color of the leak turns out the leak was coming from the More

by warren320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2023 -

Lexus of Henderson responded

I am sincerely sorry if we misdiagnosed the issues with your vehicle. This is not the top-notch service we strive to deliver, and I will address your comments with my team to see what might have gone wrong. In the meantime, if you could please call me, I would like to ensure we make this right. Thank you, Craig Kelly - Service Director - 702-228-7736

January 25, 2023

Always good service. Always good service. Always good service. Always good service. Always good service. Always good service. More

by ANTHONY.CAIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TYLER
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Jan 26, 2023 -

Lexus of Henderson responded

Thank you for the 5-star review of Lexus of Henderson, Anthony! We are glad to have you as a loyal customer.

January 23, 2023

Please write us a 15 word minimum for this dealership thank you it’s very nice More

by Dionyagoobi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Twala Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Faden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Pascual
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Suson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryon Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2023 -

Lexus of Henderson responded

Thank you for the review of Lexus of Henderson! We aim to deliver 5-star experiences to all our customers. See you around!

January 23, 2023

Always great service. That is what I expect from Lexus dealership. The service advisor did a great job More

by RAJAINGLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The service advisor was Jaycee.
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Jan 24, 2023 -

Lexus of Henderson responded

Thank you so much for stopping by to review Lexus of Henderson! We appreciate your loyal business and look forward to next time!

January 22, 2023

Service department has always been great. Got the car originally here and it, too, has been great. More

by PREP4PCAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Torrella
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Jan 23, 2023 -

Lexus of Henderson responded

Thanks for the review. We're happy to hear that the Lexus of Henderson team impressed you and ensured you were satisfied. See you around!

January 21, 2023

Excellent service! They said it would take about an hour and a half and it was a little less. Nice area to wait in. Friendly people. More

by terrilwebb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2023 -

Lexus of Henderson responded

Our team is happy to see your 5-star review! Thanks for supporting Lexus of Henderson and we will see you next time!

January 21, 2023

Stephen Diem is an amazing service rep. His customer service is unmatched. He is consistently good at what he does. More

by CRISSYSMITH7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Diem -5 stars
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Jan 23, 2023 -

Lexus of Henderson responded

Thank you for this review! It is great to hear that Stephen worked hard to assist you and ensure you were well taken care of. See you around, from the Lexus of Henderson team.

January 19, 2023

Service is always in time and completed correctly. I highly recommend lexis service for any needs. More

by DAVID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2023 -

Lexus of Henderson responded

Thank you so much for the 5-star review, David! Our team is always happy to help you out!

January 17, 2023

Now I know why people choose Lexus. Kim Tran, she tried to find the best fit for me. I love my car and their service. They are amazing!! More

by clairkim0722
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kim Tran
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Jan 17, 2023 -

Lexus of Henderson responded

We are delighted to receive this feedback. Kim will appreciate your kind words. Thank you for working with the Lexus of Henderson team. Enjoy the new ride!

January 17, 2023

Very pleased with service received during recent visit for repairs. Parts had to be ordered, but repairs were completed before I expected, brought in on Jan 11 and ready on the 13th. I appreciated havi More

by CESIMSCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
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Jan 17, 2023 -

Lexus of Henderson responded

Thank you for the review! We are so glad to hear that you had such a successful service experience working with Jayce and the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

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