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Lexus of Henderson

Henderson , NV

Overview
Employees
Reviews
Vehicles
4.8
6,945 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,945 reviews

December 02, 2022

Great used vehicles, reasonable pricing, excellent sale and finance staff! 2nd purchase. Great experience all around. More

by Nrspepe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Siray
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Dec 05, 2022 -

Lexus of Henderson responded

Thanks for stopping in and leaving Lexus of Henderson a five-star review! We are so glad you enjoyed your experience. Congrats on your second purchase!

November 29, 2022

Service staff was fine,loaner car was pleasant, however, pricing for repairs was over the top and unacceptable. More

by Jeff Jacobs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2022 -

Lexus of Henderson responded

Jeff, we strive to offer competitive prices in the current market, so it's disappointing to see this feedback. I will share this information with my team, and if there is anything else we could have done to improve your experience, please don't hesitate to call. Best, Craig Kelly - Service Director - 702-228-7736

November 29, 2022

David at Lexus is always phenomenal, responsive and makes sure my wheels are in good working order! More

by DANITACOHEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Nov 30, 2022 -

Lexus of Henderson responded

Thank you for the great review! We are thrilled to hear that David delivered such a successful service experience. Drive safely, and we hope to see you back again at Lexus of Henderson!

November 28, 2022

This dealer is the best, both in new car sales and in services. I bought three new cars and do services in the same dealership over twenty years. It is a trustworthy and honest dealer. By the way, my mos More

by FLAMINGORANGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen
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Nov 29, 2022 -

Lexus of Henderson responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with Stephen and the Lexus of Henderson team over the years. Drive safely, and we hope to see you back again down the road!

November 27, 2022

Disappointing that my warranty didn’t cover a piece that fell off! I’m giving 4 stars because of Jayce my Lexus service manager. He was very helpful as usual. You’re lucky to have him ! More

by MARTINAPCD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department Jayce
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Nov 29, 2022 -

Lexus of Henderson responded

While we appreciate the kind feedback about Jayce, we are sorry to hear that you are disappointed. We strive to deliver seamless and attentive service, and we never intend to inconvenience our guests. I do apologize that we were unable to receive approval of repair from the warranty claim. Thank you for your feedback. Craig Kelly -Service Director 702-228-7736

November 26, 2022

I came from Phoenix to buy my 2022 Lexus NX Hybrid. Tito made the process was so easy and I love my new car! Everyone at Lexus of Henderson was so friendly and I would definitely buy my next car here! More

by megan
Recommend Dealer
Yes
Employees Worked With
Twala Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2022 -

Lexus of Henderson responded

Megan, thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Tito and the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

November 25, 2022

Very professional and courteous staff. From my first interaction to the last when I arrived for my service was a pleasant one. Glad to be a Lexus customer More

by AJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2022 -

Lexus of Henderson responded

AJ, we are flattered by your lovely review of Lexus of Henderson! Thank you for the 5 stars, and have an awesome day!

November 24, 2022

Staff is courteous and professional. Service advisor kept me posted on any developments which l really appreciated. More

by PALPINEDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
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Nov 28, 2022 -

Lexus of Henderson responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back!

November 24, 2022

This last service on my vehicle was fantastic. Quick check in and check out. Great communication on status of repairs. The detail service crew did one one of the best details on my car as of yet. More

by LVLISA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen, Jayce, and Tyler in service dept.
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Nov 28, 2022 -

Lexus of Henderson responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

November 24, 2022

Very good nice funny happy service ideas talk good about the car explain details good job I will tell my friends about Lexus in Henderson Kim Tran She is my good friend & saleswoman so happy she good More

by TULAM1509
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kim tran
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Nov 28, 2022 -

Lexus of Henderson responded

We're happy that you're happy! Thank you for the wonderful review and for reflecting on your experience at Lexus of Henderson - we're here to help if you need us down the road! Take care.

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