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Lexus of Henderson

Henderson , NV

4.8
6,951 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,951 reviews

October 16, 2022

Always excellent service. Great team to work with and they care about customer service at all times. More

by NANCANDERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Oct 17, 2022 -

Lexus of Henderson responded

This feedback means so much to us! Thank you for choosing Lexus of Henderson and for sharing your support. We look forward to your next visit!

October 15, 2022

Friendly courteous service, however it would have been nice if I’d been informed that the wheel service I had requested was only available on Fridays. I live in Mesquite so not exactly convenient to retur More

by cmwilberg
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nate Pettit
Oct 19, 2022 -

Lexus of Henderson responded

I apologize for the lack of communication regarding your wheel service. We strive to deliver a seamless experience for our guests, and we never intend to inconvenience them. I assure you that we will keep this feedback in mind in the future. Lastly, I would appreciate the chance to speak with you to see what more I can do to help make things right. If you are willing, please feel free to give me a call directly. Thank you, Craig Kelly - Service Director - 702-228-7736

October 15, 2022

Took a lot longer than I expected and no clear communication that car was already done the day before. And my car was not washed. More

by GG1008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Oct 19, 2022 -

Lexus of Henderson responded

It's disappointing that you had such a difficult time receiving updates regarding the status of your service visit. We understand the value of our guest's time and I regret that your time with us hasn't better reflected that. I will discuss this input with our team in order to avoid this in the future. If you still need any further assistance, I would be more than willing to help you. Best, Craig Kelly - Service Director - 702-228-7736

October 14, 2022

David was great. Kept us informed and on schedule. Craig great service. Keep it going More

by Brookport2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2022 -

Lexus of Henderson responded

Thank you for the great review! We are thrilled to hear that David delivered such a successful service experience. Drive safely, and we hope to see you back at Lexus of Henderson!

October 13, 2022

Kim was very helpful and took her time with me,, very happy with my car More

by K_popovich
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim tran
Oct 13, 2022 -

Lexus of Henderson responded

Thank you for the 5-star review of Lexus of Henderson! Kim will definitely appreciate the shoutout. Take care!

October 12, 2022

Lexus of Henderson is the only dealership I trust to service my vehicle. They've always performed above and beyond my expectations. More

by MIKECANTHONY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2022 -

Lexus of Henderson responded

It's truly an honor to receive this praise. Thank you for your confidence in Lexus of Henderson!

October 10, 2022

Professionally conscience of customers needs and expectations.The representative made sure that every detail was taken cared of and when service was completed a complete detail of what was fixed was More

by Nmazzeo07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2022 -

Lexus of Henderson responded

High-quality and caring service is what we strive for here at Lexus of Henderson! Thank you for the 5-stars, and let us know if you ever need anything else!

October 09, 2022

Thanks for the services with the professional it and efficient standard, nice as always. thx. More

by eugene94house
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Lexus of Henderson responded

Eugene, thank you for the great reveiw! We are thrilled to hear that you had a successful service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

October 09, 2022

Amazing service manager David Torello Friendly Professional Accommodating with my schedule Great communication and recommendations More

by PAT45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Lexus of Henderson responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with David and the Lexus of Henderson team. Drive safely and we hope to see you back again down the road!

October 08, 2022

The staff was very attentive to my questions and needs. I have returned time and time again to buy my cars from this dealership because of their consistent history of good care. More

by rshelin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Lexus of Henderson responded

Thank you for the great review! We are thrilled to hear that you had a successful purchase experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

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