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Lexus of Henderson

Henderson , NV

4.8
6,953 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,953 reviews

August 11, 2022

The best service is at Lexus of Henderson. Craig Kelly is an awesome Service Manager. He listens to your needs, wants and does his best to ensure that you’re taking care of. The only dealersh More

by CANCER770
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2022 -

Lexus of Henderson responded

We are blushing! We're thrilled Craig provided attentive service that made you feel valued and earned Lexus of Henderson your loyalty. It's always an honor to assist customers like you. Thank you!

August 10, 2022

The Sales Rick and financial officer Xirui both are handling diligently and very helpful and detailed. Excellent customer services. Much appreciated for making it go smoothly for picking up the car f More

by Richard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2022 -

Lexus of Henderson responded

Richard, we're thrilled Rick and Xirui have made your purchase a total success! Thank you for trusting Lexus of Henderson with such an important purchase. We hope your daughter loves her new ride!

August 08, 2022

Curious, professional, thoughtful, respectable, helpful, calming, assuring. This visit was everything and more that I could hope for. More

by bostvander602
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
Aug 08, 2022 -

Lexus of Henderson responded

When we see words like "professional", "thoughtful", "helpful", and "assuring" it lets us know we are doing a marvelous job! Thank you for the amazing review from all of us at Lexus of Henderson!

Aug 15, 2022 -

bostvander602 responded

Thanks it makes me feel secure and safe traveling in my vehicle after being serviced from the LEXUS DEALERSHIP.

August 07, 2022

Nate was so amazing and professional. My house is far from Henderson but definitely come back for services again More

by jenny931977
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nate
Aug 08, 2022 -

Lexus of Henderson responded

Jenny, thank you for the great review! We are thrilled to hear that you had a successful service experience working with Nate. Drive safely, and we hope to see you back at Lexus of Henderson!

August 06, 2022

OUR FAMILY MEMBERS HAVE PURCHASED 3 NEW LEXUS STARTING WITH RX 350 “2020” ALONG ES 250 “2021” and RECENTLY IS 300 “2022”. TQ! TO Tommy Ng :-) Eldred :-) Tito :-) ALL EXCELLENCE CUSTOMER SERVICES!! GIVE A More

by ReNa Ken Kwong
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eldred Obodai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy Ng :-)
Aug 08, 2022 -

Lexus of Henderson responded

We are so grateful to your family for your continued business! Thank you for choosing Lexus of Henderson and for sharing your positive feedback. Safe travels ahead!

August 05, 2022

Stephen Diem , thank you for your help, make this visit is very joyful and satisfied. More

by TRACYCHU0814
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Aug 06, 2022 -

Lexus of Henderson responded

Thanks for supporting Lexus of Henderson and for giving Stephen a shout-out! Until next time!

August 05, 2022

I felt abused by your process. Costs $180 to determine problem I already knew about. Fee not waived unless you performed the work. Which is fine but your prices are double the goin More

by TWINZIMS-BIZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler
Aug 09, 2022 -

Lexus of Henderson responded

We routinely compare our prices to the rest of the market to ensure they are competitive while still reflecting our service techs' high-quality care and the certified parts we use to keep your vehicle in the best possible shape. I'm sorry to hear that you didn't have a more informative and seamless experience with my team, and I will be discussing this feedback with the appropriate people in an effort to improve moving forward. If there is anything else I can do for you, I welcome you to get in touch with me directly. Thank you, Craig Kelly - Service Director - 702-228-7736

August 04, 2022

Our service advisor was amazing. He kept us informed the whole step of the way. More

by Ksimpsonlv
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate
Aug 04, 2022 -

Lexus of Henderson responded

Thanks for reviewing Lexus of Henderson! We're delighted our team offered communicative assistance throughout the process. Until next time!

August 04, 2022

As always this dealership is polite, accommodating and efficient. This is the 3rd Lexus I have owned & find the service department to be excellent. More

by SSINGER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Heishman
Aug 05, 2022 -

Lexus of Henderson responded

We are blushing! We're always happy to offer courteous and professional service. It's an honor to work with loyal Lexus of Henderson customers like you. Thank you!

August 04, 2022

The best customer service! Tito is awesome he guide us through the entire process. Even feed my kids dinner while they ate doing the paper work! More

by Kathybonnevie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2022 -

Lexus of Henderson responded

Thanks for reviewing Lexus of Henderson and for sharing your appreciation of Tito! He will definitely be grateful for the shout-out. Until next time!

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