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Lexus of Henderson

Henderson , NV

Overview
Employees
Reviews
Vehicles
4.8
6,956 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,956 reviews

August 04, 2022

Our service advisor was amazing. He kept us informed the whole step of the way. More

by Ksimpsonlv
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate
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Aug 04, 2022 -

Lexus of Henderson responded

Thanks for reviewing Lexus of Henderson! We're delighted our team offered communicative assistance throughout the process. Until next time!

August 04, 2022

As always this dealership is polite, accommodating and efficient. This is the 3rd Lexus I have owned & find the service department to be excellent. More

by SSINGER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Heishman
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Aug 05, 2022 -

Lexus of Henderson responded

We are blushing! We're always happy to offer courteous and professional service. It's an honor to work with loyal Lexus of Henderson customers like you. Thank you!

August 04, 2022

The best customer service! Tito is awesome he guide us through the entire process. Even feed my kids dinner while they ate doing the paper work! More

by Kathybonnevie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2022 -

Lexus of Henderson responded

Thanks for reviewing Lexus of Henderson and for sharing your appreciation of Tito! He will definitely be grateful for the shout-out. Until next time!

August 04, 2022

I have always received the best customer care and quality service from the service team at Lexus of Henderson. More

by Dan Firth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2022 -

Lexus of Henderson responded

This is the kind of feedback we strive for at Lexus of Henderson, Dan! Thanks for supporting us with your wonderful review. Until next time!

August 02, 2022

Everyone from Salesman, manager to finance are very friendly and efficient..We are so happy with our experience in Lexus of Henderson. More

by beverlyduenas
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Ng
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Aug 03, 2022 -

Lexus of Henderson responded

Thanks for your glowing review! We're ecstatic that our team welcomed you with courteous and professional service. Many safe and happy miles from everyone at Lexus of Henderson!

August 01, 2022

Always great do deal with. Very good service and customer relations. Thank you guys for ur work More

by SMANTERIS
Recommend Dealer
Yes
Employees Worked With
David Torella is my Svc rep. He takes good care of me
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Aug 01, 2022 -

Lexus of Henderson responded

Thank you for supporting Lexus of Henderson with your 5-star review! We are grateful for your business and look forward to seeing you again!

July 31, 2022

Businesses can always strive to be better. My husband felt with Lexus this time. He said it was fine More

by ELJARAMILLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2022 -

Lexus of Henderson responded

I am sorry to hear that we did not earn your husband's five stars. We want the most for our guests, and I would be happy to speak with him to see what more we can do to improve our practices. If he is willing to discuss this further, please have him give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

July 30, 2022

Ok , but seems everything too expensive. , might force people to use less expensive rates, just saying! More

by GREG-MCGRAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2022 -

Lexus of Henderson responded

We strive to deliver top-notch service at a competitive value, and it is disappointing that we missed the mark. I would be happy to speak with you to see what more I can do to address this feedback. If you are willing, please feel free to reach out. Best, Craig Kelly - Service Director - 702-228-7736

July 30, 2022

Very professional and accommodating. I love the service at Lexus. The people are nice and generous. More

by kmcgruder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2022 -

Lexus of Henderson responded

Thank you for the great review! Hearing that you had a successful service experience working with the Lexus of Henderson team made our day. Drive safely, and we hope to see you back!

July 29, 2022

Everyone was so nice and made me so comfortable. Paul was so helpful and patient loved the fantastic customer service More

by ileenfray
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Dackow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Siri in finance
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Aug 01, 2022 -

Lexus of Henderson responded

We're delighted Paul and the rest of the team welcomed you with friendly, professional service that shaped a positive experience. Many safe and happy miles from everyone at Lexus of Henderson!

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