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Lexus of Henderson

Henderson , NV

4.8
6,994 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,994 reviews

June 21, 2021

Great service and they take care of their customers. Easy to deal with More

by CRYSTAL75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2021 -

Lexus of Henderson responded

Your feedback means the world to us - thank you, Crystal! We sincerely appreciate your business and hope to see you again soon. Drive safe!

June 20, 2021

I received excellent customer service from David. He truly went above and beyond what I expected. I would highly recommend this service center to anyone. More

by lbericksen
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Fabian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Lexus of Henderson responded

We are so happy to see your review! Nothing makes our day more than positive feedback about our great staff so we will certainly let David know he was a big help during your service visit. Thanks for stopping by Lexus of Henderson, we hope to see you again. Take care!

June 20, 2021

Good service, I am very happy to have chosen Lexus because I moved to Sacramento and the Las Vegas location is by far ten times better in every aspect. From service to sales. More

by sayala03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Lexus of Henderson responded

Thank you for taking the time to share your experience so others can see what it's like to be a guest at Lexus of Henderson! Providing an excellent customer experience is our number one priority, so we are thrilled to hear we continue to impress you with our gold standard of service. We appreciate having you as a customer and look forward to working with you again in the future. Take care!

June 20, 2021

I took my car in for an unexpected tire problem. Even though it was busy, jayce took amazing care of my car and my worries. I always get amazing service when I walk though the doors! More

by Josie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce
Jun 21, 2021 -

Lexus of Henderson responded

Thank you for the wonderful review, Josie! We're so glad to hear that we could help with your tire issue at short notice, and we appreciate you trusting the Lexus of Henderson team with your vehicle care. Drive safe and come back soon!

June 20, 2021

Lexus is the name of my sales person at the dealership. It was a pleasure working with her. She was honest and forthright and moved quickly through the process. More

by Paul.joncich
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Lexus of Henderson responded

Thank you for sharing such excellent feedback, Paul! We love to hear that Lexus guided you through the buying process with straightforward service. Safe driving in your new vehicle! - Lexus of Henderson team

June 20, 2021

Tyler, our service rep, is outstanding — provides top notch customer service you just can’t find anymore. Also, the online scheduling system (along with Tyler’s follow-up) works really well. Also, servi More

by T E
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tyler
Jun 23, 2021 -

Lexus of Henderson responded

While I'm so glad to hear that Tyler's service stands out to you, I apologize for the way your vehicle was returned. We expect better for our customers than this. I will make sure my team sees your feedback so that your next visit is five-star worthy. Thank you for reaching out, Craig Kelly - Service Director - 702-228-7736

June 20, 2021

Came in from out of town with a flat tire, no appt, and received great courteous service. Jace got us out and on the road More

by maryann.mallon
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jace
Jun 21, 2021 -

Lexus of Henderson responded

Thank you for the terrific review, Maryann! We're so glad we could assist you with your flat tire and we'll be sure to let Jace know you appreciated his help in getting you back on the road so quickly. Safe driving and we hope to see you again in the future! - Your friends at Lexus of Henderson

June 20, 2021

As always everything about the service experience at Lexus IS excellent. I appreciated the courtesy and the attention to my car. The phone calls updating me on what needed to be done. More

by DGKEITHFAN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Lexus of Henderson responded

Thank you for reviewing your service experience with us! We're glad to hear that the Lexus of Henderson team has done such a great job caring for you and your vehicle. Safe travels, and we'll see you again next time!

June 19, 2021

I have spent my career driving my vehicles to different cities for jobs around North America. The service here in Henderson, NV is by far the most professional and courteous I have ever experienced. More

by TRAVELINGTHERAPIST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
Jun 21, 2021 -

Lexus of Henderson responded

Feedback like this makes our day and we appreciate you taking the time to share. Thanks for choosing Lexus of Henderson!

June 19, 2021

Did not solve my problem ,but the service manager is working closely with me to see if we can resolve the problem. Time will tell More

by MAINBILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Lexus of Henderson responded

I am sorry to hear about the frustrations that arose during the process. We appreciate you allowing our team to work this out and we look forward to getting everything resolved. Please reach out if you'd like to speak further. Thank you, Craig Kelly - Service Director - 702-228-7736

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