Lexus of Henderson

I thought the experience was very good. My car is new to me so it’s the first time I’ve been at a Lexus dealership. I’ve been a life-long Honda driver so it was literally a whole new experience for me. I’m me so it’s the first time I’ve been at a Lexus dealership. I’ve been a life-long Honda driver so it was literally a whole new experience for me. I’m not sure I loved the texting part so much, I’m used to be explained things in person, but I do realize there’s a pandemic going on. More

Very clean and comfortable dealership. Each sales person has a private room which made the experience even better. I couldn’t hear what other customers were talking about and visa versa. It was not a stres has a private room which made the experience even better. I couldn’t hear what other customers were talking about and visa versa. It was not a stressful experience. More

This was the worst experience. I brought my car in for routine maintenance. They said they would wash it as well. I told the tech I only wash my car by hand. He said no problem the car wash machine was do routine maintenance. They said they would wash it as well. I told the tech I only wash my car by hand. He said no problem the car wash machine was down anyway..only hand washing. I waited around 90 minutes as promised and then he brought my car back out. He proceeded to tell me that I needed to get my car to a body shop immediately because there was something wrong with the paint on my hood. He took me outside and there were all of these swirly marks on the hood. He said I must have it detailed and worked on immediately. I panicked and drove to the closest body shop. The manager of the shop came out and looked and told me it would cost around $250 to fix whatever the guys at the dealer did. Turns out lexus started to hand wash my car and must've gotten tired so the sprayed it with a chemical and left it for me to deal with. More

The team at Lexus of Henderson is always great to me. They take the time to listen and address all of my concerns. Truly wonderful customer service. They take the time to listen and address all of my concerns. Truly wonderful customer service. More

Checkin was amazingly fast and efficient. And pickup was just as amazing. The way the team works in this area was very impressive. I highly recommend this dealer. just as amazing. The way the team works in this area was very impressive. I highly recommend this dealer. More

Great service and professionalism all around. I appreciate that every employee came to see how everything was going while I was waiting around. Thank you Lexus. appreciate that every employee came to see how everything was going while I was waiting around. Thank you Lexus. More

I got a Great experience during my most recent visit. Friendly and also very capable employee. I will keep using the service provided by Lexus Henderson. Friendly and also very capable employee. I will keep using the service provided by Lexus Henderson. More

Sal and Stephen are incredible. Best service ever. I was greeted with such enthusiasm and kindness and didn’t have an appointment. Communication was fantastic greeted with such enthusiasm and kindness and didn’t have an appointment. Communication was fantastic More

Most pleasant experience at Lexus of Henderson. I purchased out my vehicle and the sales team was BEYOND helpful. I would highly recommend this dealership for sales and service. purchased out my vehicle and the sales team was BEYOND helpful. I would highly recommend this dealership for sales and service. More

I was not happy about no warranty on one of my tires. I have 600 miles on the car and had to pay$300 for a new tire. The warranty book states that tire are covered by the mngr, via the dealership. After pa have 600 miles on the car and had to pay$300 for a new tire. The warranty book states that tire are covered by the mngr, via the dealership. After paying for a new tire the rep. Told me now the tire is covered under warranty. WTH? Does not make sense. More