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Lexus of Henderson

Henderson , NV

4.8
6,814 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,814 reviews

April 13, 2021

Very simple. Very fast and reasonably priced. Great service. Driove into the service department. They took my car and an hour late it was ready. Check out was fast and efficient. More

by RLENTZ3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Lexus of Henderson responded

We couldn't have asked for better feedback! Thank you for trusting the service team here at Lexus of Henderson with your vehicle and your business!

April 13, 2021

The dealership had friendly staff and a reasonable wait time for my maintenance service. They answered all my questions and even found a recall I didn’t know about. More

by ANGELAMARIECARACCI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Lexus of Henderson responded

It's our pleasure to assist you! Thank you for choosing Lexus of Henderson for your auto service needs. We wish you safe driving and hope to see you down the road.

April 12, 2021

Excellent customer servce. Quick, trustworthy, professional, knowledgable, and courteous. Always a pleasure to work with Stephen and everody else in the service department. Thank you! More

by Gosiapost2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen
Apr 12, 2021 -

Lexus of Henderson responded

There are so many compliments in your review which we love! Thank you so much for trusting Lexus of Henderson with all of your auto service needs. We look forward to our continued relationship.

April 12, 2021

Always friendly.I know it is expensive to take my car to Always friendly. I know it is expensive to take my car to the dealer for service but I can rely on their service. I wish the car wash service would c More

by MIKI W.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Lexus of Henderson responded

Thank you for reaching out. We are so glad that you can depend on our Lexus of Henderson team to keep you driving smoothly and safely. We appreciate your feedback and look forward to your next visit!

April 12, 2021

I had a great experience at Lexus of Henderson. The staff is very friendly and Paul was amazing to work with. Would definitely recommend Lexus of Henderson. More

by Brooke Grant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Dackow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Lexus of Henderson responded

Thank you, Brooke, for leaving us a review! We're glad to hear that Paul and the rest of our Lexus of Henderson team helped you into the right vehicle. Safe travels!

April 12, 2021

Service was very systematic. It didn’t make me wait too long. Suggesting for charging area to be activated cause if the waiting takes a while then customer gets bored and impatient. More

by GLENOLGA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Lexus of Henderson responded

We are always looking for ways to improve the guest experience and we appreciate your feedback. If there is anything that you'd like to share in the meantime, please don't hesitate to call. Thanks, Craig Kelly - Service Director - 702-228-7736

April 11, 2021

Bought a gx460 from honda west they didnt check car out brought it henderson lexus they fixed the issues under the warranty thank you guys More

by Lndryguru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you with your vehicle here at Lexus of Henderson, and if you ever need anything else, don't hesitate to come back and see us again!

Apr 13, 2021 -

Lndryguru responded

Thank you

April 11, 2021

Tyler and Shannon helped me out of a jam with an unexpected nail in the tire. They squeezed me in and had me out before lunch time! Thank you for saving me!! More

by Yes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman
Apr 12, 2021 -

Lexus of Henderson responded

Thank you for leaving Lexus of Henderson a review! We're thrilled to hear that Tyler and Shannon helped you get back on the road safely!

April 11, 2021

If i could only say one thing to describe my experience at this dealership, it would be that they made me feel welcome. I don’t like to be rushed as well, and I definitely did not feel that way when i was More

by Clydelle.marapao
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lexus Osunlana And Michelle(manager)
Apr 12, 2021 -

Lexus of Henderson responded

Your feedback means so much to us. Here at Lexus of Henderson, it is our goal to deliver excellent service and we're glad that came through to you!

April 11, 2021

When getting into a loaner, I specifically asked if the car had been sanitized and was told that it had been. I was also told the vehicle would be full. I got in, and there were crumbs all over the middle More

by ballers4lyfe23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Heisman
May 13, 2021 -

Lexus of Henderson responded

I sincerely apologize for your frustrations and I understand your concern. Customer safety and satisfaction are top priorities here and I will be sure to discuss your experience with my team so we can work towards improving. If you'd like to speak further, please don't hesitate to give me a call. Thanks, Craig Kelly - Service Director - 702-228-7736

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