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Lexus of Henderson

Henderson , NV

4.8
6,844 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,846 reviews

March 24, 2021

Salesman was informative and no pressure. He answered all of my questions. And the purchase process was fairly quick. I would definitely shop there again. More

by karenese
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tito
Mar 25, 2021 -

Lexus of Henderson responded

Thank you so much for trusting this purchase with Lexus of Henderson! We are delighted to hear that you were able to get into your new vehicle in a timely manner. Safe driving and we hope to see you down the road!

March 24, 2021

Kim Tran has been EXCEPTIONAL from start to finish. My family and I went in for a small service oil change and walked out with the nicest vehicle we've ever owned! Kim treated us like family and couldn't More

by adgarrish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Tran, Benjamin Nguyen
Mar 25, 2021 -

Lexus of Henderson responded

Congratulations on your new car! It makes our day to hear that Kim went above and beyond to assist you. Thank you from all of us at Lexus of Henderson and safe travels to you and your family!

March 24, 2021

If you own a nice automobile like a Lexus, and it requires maintenance or repair you want it done right. At Lexus of Henderson they take pride in their service and especially customer service. On the More

by JSTEWARTLLC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
Mar 25, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We couldn't be more proud that we earned your trust and business here at Lexus of Henderson, and we will certainly let Tyler know that you appreciate his help. We look forward to your next visit!

March 24, 2021

Fuel pump recall service was very poorly done when technician spilled fuel in the back seat and fail to completely clean. My car smells fuel fumes More

by JOS.ABUEG
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Lexus of Henderson responded

I am sorry to hear that you are not more satisfied with your experience. It is our goal to deliver seamless and efficient service, and it is never our intention to inconvenience our guests. I assure you that I will share this feedback with my team, so we can work towards improving our practices. I understand that we have let you down, and I would appreciate the chance to speak with you to see if there is anything I can do to make things right. If you are willing to have that conversation, please do not hesitate to give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

March 24, 2021

My service advisor Tyler is always helpful & friendly. He kept me very informed on what the necessary service was & progress of my car while there. More

by Stacey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
Mar 25, 2021 -

Lexus of Henderson responded

Stacey - Thank you so much for taking the time to commend Tyler. We are thrilled to hear that he made your recent visit with us such a success! Hope to see you next time at Lexus of Henderson.

March 24, 2021

What a difference a few months makes. I was there in December and the visit wasn’t what I expected. Much better this time around. I tried to write off the last visit to COVID, but all in all it was no More

by Robert.A.Reynosa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2021 -

Lexus of Henderson responded

Robert - We really appreciate you allowing us another chance to assist you and are happy to hear that you are satisfied with our service. Thank you from everyone here at Lexus of Henderson! We look forward to your next visit with us.

March 24, 2021

All the work I requested was done and additionally they filled my tank with gas which was unexpected. Car was ready when promised. Paperwork documented all work completed. More

by KENMAGNERA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David in Service
Mar 25, 2021 -

Lexus of Henderson responded

Hi Ken - Thank you so much for reviewing Lexus of Henderson! We are overjoyed to hear that your repairs were completed and that you drove home with a full tank. Hope to see you next time!

March 23, 2021

Needed both my LX and RX serviced and smogged. Jayce arranged for pick up and delivery of both cars, serviced them both and had them returned in a timely fashion. I was impressed with the quality of wor More

by DAMBERJOB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce.
Mar 23, 2021 -

Lexus of Henderson responded

Thank you for bringing your beautiful Lexus LX and RX to the service team at Lexus of Henderson. Our goal is to make the process an easy one for you and love to hear when we've hit the mark. We'll share your feedback with Jayce and look forward to supporting you again in the future.

March 23, 2021

The process of buying a car here was stress free. Our salesman, Eldred Obodai, was very knowledgeable and courteous. I would recommend Lexus of Henderson to anyone looking to buy a car. And ask for Eldre More

by Fracado4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eldred Obodai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2021 -

Lexus of Henderson responded

We love seeing this type of feedback. Thank you for taking the time to share your experience with Eldred and the team at Lexus of Henderson. We'll be sure to share the good news!

March 23, 2021

We had the best experience at Lexus of Henderson. Paul and Thomas were so amazing and made the whole process so easy and fast! Definitely would recommend Lexus of Henderson to anyone interested in getting More

by BROOKEHANNIG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 23, 2021 -

Lexus of Henderson responded

Paul and Thomas are two of our best! So glad to hear you had an exceptional experience at Lexus of Henderson. Car being should be fast, easy and fun. Congrats on your new vehicle and enjoy the ride!

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