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Lexus of Henderson

Henderson , NV

4.8
6,962 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,962 reviews

April 02, 2021

Tyler provided excellent customer service. He kept us informed about our service. And the car service was completed in reasonable time frame. Entire process was smooth and efficient. More

by butlert1607
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler and Leslie
Apr 05, 2021 -

Lexus of Henderson responded

Thank you for choosing Lexus of Henderson for your service needs! We are thrilled that Tyler and the team delivered such a communicative, efficient experience. See you next time!

April 02, 2021

Great communication and timely service Randy was amazing. Alex was very professional and amazing as well. They defined took care of our issue and were a pleasure to deal with! More

by ASHLEYANDOSCAR143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that you had a good experience working with our team at Lexus of Henderson, and we will certainly let Randy and Alex know that you appreciate their help. We look forward to your next visit!

April 02, 2021

I’m on my third Rx from Lexus of Henderson. They go above and beyond to make sure I’m happy every time. The dealership itself is swanky. The sales and service staff are professional, competent, and I have fe More

by Op
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louise Cedula, Tyler Heishman, Ben Nguyen
Apr 05, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that you have a good experience working with both our sales and service teams here at Lexus of Henderson, and we will certainly pass along your kind words. We are grateful for your returning business, and we look forward to your next visit!

April 02, 2021

First visit. Had to explore amenities in lobby ( I'm sure due to Covid-19). Made appointment and appreciated quick service. Advised of possible repairs next time. More

by ELIDAESPI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman
Apr 05, 2021 -

Lexus of Henderson responded

Thank you for the five stars! We are grateful that we got the opportunity to assist you here at Lexus of Henderson, and we look forward to your next visit!

April 01, 2021

David is still the best always friendly prompt and has great explanations as to what needs to be done and why. Both my wife and I are very pleased with his service More

by coleary1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torella
Apr 02, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you and your wife here at Lexus of Henderson, and we will certainly let David know that you appreciate his help. We look forward to your next visit!

April 01, 2021

I have been going to Lexus of Henderson for the past 8 years (despite living in Summerlin). The staff there are kind and professional. Mr. Paul Dackow is an incredible, knowledgeable, and extremely thor More

by AZINAZMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Dackow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Kaye
Apr 02, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We couldn't be more grateful for your returning business here at Lexus of Henderson, and we will certainly let Paul know that you appreciate his help. We hope that you continue to enjoy your new car!

April 01, 2021

this is second time happened.. After the service something broke.. This time it broke again the pieces inside my passenger seat at the back. I already told them to put it back and it broke again. More

by khris
Quality Of Work
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tito J D' Leon Jr
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Lexus of Henderson responded

Khris, I expect top-notch service from my team so it is disappointing to read this feedback. I would like to apologize for the frustration and inconvenience this has caused. If you would be willing to speak with me directly, I would appreciate the opportunity to make things right for you. Please don't hesitate to give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

April 01, 2021

Sirui our sales rep was amazing. I couldn’t make up my mind and he was so patient and understanding. He wasn’t pushy at all. He kept in touch with me between visits and made the entire process painless. More

by JENWSALVADOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sirui
Apr 02, 2021 -

Lexus of Henderson responded

It makes our day to hear that Sirui gave you such a positive, pressure-free purchase experience! Thank you for putting your trust in the Lexus of Henderson team, we are proud to have earned your business. Wishing you many safe miles ahead!

April 01, 2021

Hi Leslie As always Jayce Messer is on top of things Hi Leslie As always Jayce Messer is on top of things Making my schedule work while my Lexus NX is being fixed due to the recall From the person who More

by write2eddie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
Apr 01, 2021 -

Lexus of Henderson responded

Thank you for reviewing Lexus of Henderson! We're thrilled to hear that our team continues to provide you with excellent service during your visits. Eddie, we look forward to taking care of you, and your Lexus NX next time!

April 01, 2021

My service advisor Tyler was excellent. The work on the car was great I have now no oil leaks and the car is running fine. I will be back for additional service if needed. It was a very good experience the More

by pauljvitelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Lexus of Henderson responded

We are so happy we could help! Thank you for choosing Lexus of Henderson and highlighting Tyler's great work. We look forward to assisting you with anything you may need in the future!

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