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Lexus of Henderson

Henderson , NV

4.8
6,959 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,959 reviews

March 24, 2021

Fuel pump recall service was very poorly done when technician spilled fuel in the back seat and fail to completely clean. My car smells fuel fumes More

by JOS.ABUEG
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Lexus of Henderson responded

I am sorry to hear that you are not more satisfied with your experience. It is our goal to deliver seamless and efficient service, and it is never our intention to inconvenience our guests. I assure you that I will share this feedback with my team, so we can work towards improving our practices. I understand that we have let you down, and I would appreciate the chance to speak with you to see if there is anything I can do to make things right. If you are willing to have that conversation, please do not hesitate to give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

March 24, 2021

If you own a nice automobile like a Lexus, and it requires maintenance or repair you want it done right. At Lexus of Henderson they take pride in their service and especially customer service. On the More

by JSTEWARTLLC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
Mar 25, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We couldn't be more proud that we earned your trust and business here at Lexus of Henderson, and we will certainly let Tyler know that you appreciate his help. We look forward to your next visit!

March 24, 2021

What a difference a few months makes. I was there in December and the visit wasn’t what I expected. Much better this time around. I tried to write off the last visit to COVID, but all in all it was no More

by Robert.A.Reynosa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2021 -

Lexus of Henderson responded

Robert - We really appreciate you allowing us another chance to assist you and are happy to hear that you are satisfied with our service. Thank you from everyone here at Lexus of Henderson! We look forward to your next visit with us.

March 24, 2021

Kim Tran has been EXCEPTIONAL from start to finish. My family and I went in for a small service oil change and walked out with the nicest vehicle we've ever owned! Kim treated us like family and couldn't More

by adgarrish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Tran, Benjamin Nguyen
Mar 25, 2021 -

Lexus of Henderson responded

Congratulations on your new car! It makes our day to hear that Kim went above and beyond to assist you. Thank you from all of us at Lexus of Henderson and safe travels to you and your family!

March 24, 2021

Buying expensive was fantastic. Much better experience than I’ve had at other dealerships. Tito was great and got a great deal for my wife and I. More

by wyattdouglasclark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We are grateful that we got the opportunity to assist you and your wife here at Lexus of Henderson, and we will certainly let Tito know that you appreciate his help. Enjoy your newly purchased vehicle!

March 24, 2021

All the work I requested was done and additionally they filled my tank with gas which was unexpected. Car was ready when promised. Paperwork documented all work completed. More

by KENMAGNERA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David in Service
Mar 25, 2021 -

Lexus of Henderson responded

Hi Ken - Thank you so much for reviewing Lexus of Henderson! We are overjoyed to hear that your repairs were completed and that you drove home with a full tank. Hope to see you next time!

March 24, 2021

My service advisor Tyler is always helpful & friendly. He kept me very informed on what the necessary service was & progress of my car while there. More

by Stacey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
Mar 25, 2021 -

Lexus of Henderson responded

Stacey - Thank you so much for taking the time to commend Tyler. We are thrilled to hear that he made your recent visit with us such a success! Hope to see you next time at Lexus of Henderson.

March 24, 2021

Salesman was informative and no pressure. He answered all of my questions. And the purchase process was fairly quick. I would definitely shop there again. More

by karenese
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tito
Mar 25, 2021 -

Lexus of Henderson responded

Thank you so much for trusting this purchase with Lexus of Henderson! We are delighted to hear that you were able to get into your new vehicle in a timely manner. Safe driving and we hope to see you down the road!

March 24, 2021

The customer service at this dealership is amazing. Everyone at the dealership treats you like family. By far the best experience I have had buying a car. More

by NATALIEBRADLEY702
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Suson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louise Cedula
Mar 25, 2021 -

Lexus of Henderson responded

Thank you for the review! It was our pleasure to assist you here at Lexus of Henderson, and we will certainly let our team know that you appreciate their help. We hope that you continue to enjoy your newly purchased vehicle!

March 24, 2021

Randy was very kind and honest! Good customer service it’s been a while since I got a good advisor. Took the time to also give me knowledge upon my car when he did not have to. Thank you More

by SARAHLEONES
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan
Mar 24, 2021 -

Lexus of Henderson responded

Sarah, thank you for the review! Randy is an excellent member of our team at Lexus of Henderson, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

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