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Lexus of Henderson

Henderson , NV

4.8
6,972 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,972 reviews

February 20, 2021

Excellent service as always. Stephen was the best. He was j knowledgeable helpful snd gave me great instruction. Top notch employee for your company. Hope he will assist me again I. The future More

by newkirk.darrell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen
Feb 22, 2021 -

Lexus of Henderson responded

We are delighted that Stephen took such great care of you during your recent visit. Thank you for giving Lexus of Henderson your business, we look forward to welcoming you back next time!

February 20, 2021

Service team was great as was the service itself. Thank you for having the service performed quickly and for the wash. Thank you for taking such good care of my parents all these years as well More

by ALMADDOX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Lexus of Henderson responded

We couldn't be happier to hear that our team made you a happy customer! Thank you for your continued support of Lexus of Henderson, and for your kind review. Safe travels until we see you next!

February 20, 2021

Very polite helpful and professional. Wonderful that our car was cleaned. Wish their were sandwiches or snacks provided. Very nice that there were drinks made available More

by DeeCollins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service manager Jase
Feb 22, 2021 -

Lexus of Henderson responded

Thank you for your business and positive feedback! We hope to welcome you back to Lexus of Henderson for your future service needs.

February 20, 2021

Very attentive and nice clean dealership. If you are looking for a car. Ask for Tito, he was my executive sales persona and he was exceptional. Highly recommended. More

by huimichael
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Lexus of Henderson responded

We are delighted to earn your recommendation! Thank you for sharing this excellent feedback about our service and facilities. We will pass along your kind words to Tito. - Lexus of Henderson team

February 20, 2021

Excellent service! There was a minor oversight concerning tire pressure which was immediately corrected and I was given a tank of gas for the delay. More

by MCLEODDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Henderson, and we are glad we were able to resolve this oversight with your tire pressure. If you ever need anything else, don't hesitate to come back and see us again!

February 20, 2021

The transaction of buying the vehicle was ok. The only thing I recommend people that going to buy cars from here is double check and triple check your name, date if birth, address and all the information. More

by Chris Nguyen
Recommend Dealer
Yes
Employees Worked With
Feb 22, 2021 -

Lexus of Henderson responded

Chris - This is a disappointing review to read. We strive for knowledgeable and accommodating service here, and I'm disappointed that we didn't leave you with that impression. I would be more than willing to speak with you directly about the miscommunication that occurred with your registration here and see what more we can do to make this right. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Charlie Gumina - General Sales Manager - 702-942-6686

February 19, 2021

Overall, I felt like I was treated fairly. Louise was courteous and competent. However, the $799 document prep fee seemed excessive. The maximum charge in California is $80. Secondly, there was a lack of More

by Seventy3keys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louise Cedula
Feb 23, 2021 -

Lexus of Henderson responded

Thank you for trusting us with your business. I apologize for any confusion that occurred during your purchase. We want to be straightforward with our guests and I appreciate you bringing these concerns to my attention. I would be glad to speak with you directly about your experience, but I won't be able to find your contact information from this review. Don't hesitate to give me a call. Thank you, Charlie Gumina - General Sales Manager - 702-942-6686

February 19, 2021

The customer service is an excellent. I’m appreciated all the good quality of work. Jace Messer is very helpful and friendly. I’m very confident and trust to put my car to Lexus of Henderson to take care of. More

by NUUTATS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jace Meeser
Feb 22, 2021 -

Lexus of Henderson responded

We appreciate you trusting Jace and the team with your business and your vehicle. It is gratifying to hear that you were so well taken care of during your recent visit. Thank you from all of us at Lexus of Henderson!

February 19, 2021

Best dealership to go where u can feel safe n secure. While waiting for ir car to be serviced. Covid 19 protocol was being followed to the T. David Torella is my consultant n is so professional n very e More

by FELIX.FRANCES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Lexus of Henderson responded

Felix, thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Henderson, and we will certainly let David know that you appreciate his help. We are glad that we were able to make your experience safe and comfortable during this difficult time, and if you ever need anything else, don't hesitate to come back and see us again!

February 19, 2021

Had 2 problems: chronic low tire pressure in one tire and I had to jump start car to get to service dept. Rec overnight loaner and issues resolved at no cost. More

by WRANDOLPH3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Diem
Feb 19, 2021 -

Lexus of Henderson responded

It was our pleasure to assist you! Thank you for much for trusting the service team here at Lexus of Henderson with your vehicle and your business!

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