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Lexus of Henderson

Henderson , NV

4.8
6,942 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,942 reviews

December 23, 2020

I believe my service agent was Steven. He was great and answered all my questions. Great customer service!! This is why I purchased a Lexus More

by GUSJDKELLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We couldn't be more pleased to hear that Steven took such good care of you here at Lexus of Henderson, and we will be sure to let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

December 23, 2020

Lexus of Henderson is an excellent car dealership . They always are ready to accommodate your needs and very efficiently take care of the car. I also want to give a shout out to David Torella my service man More

by Mmbcaffarella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2020 -

Lexus of Henderson responded

Thank you for taking the time to share! We appreciate your support and are happy to hear that you are so confident in David and the Lexus of Henderson team to get the job done. Drive safely, and we hope to earn your business again down the road!

December 23, 2020

Outstanding service I have to drive from lake Havasu and it’s well worth it good conversation from the service writer with his customer thanks More

by Scroggs7823
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2020 -

Lexus of Henderson responded

Thank you for making the trip to work with us at Lexus of Henderson! It is wonderful to hear that your top-notch service was worth the drive. Thank you for giving us your business and your positive feedback. Happy holidays from our team!

December 23, 2020

We have only taken our Lexus to the Henderson location because they have great customer service and the service is always performed to our satisfaction. More

by AZOOK123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Dackow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David in Service
Dec 23, 2020 -

Lexus of Henderson responded

Thank you for trusting Lexus of Henderson with your vehicle. It is wonderful to hear that our team continues to impress you by providing great service!

December 23, 2020

First, I wish to state that the service Dept, (David), nothing short of awesome! I cannot say the same about (Louise) Sales Dept. Deceptive, unethical! More

by jelaw31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Louise, Sales Dept...would never work er ith her or refer her
Jan 07, 2021 -

Lexus of Henderson responded

This feedback is very concerning to receive. I expect the highest level of care from my team, and I am sorry to hear that this was not better reflected in your time working with us. We strive to deliver a transparent purchase experience, and I would appreciate the chance to speak with you so I can better understand what happened here. I will not be able to gather your contact information from this review, so please give me a call if you are willing to discuss this further. Thank you, Charlie Gumina - General Sales Manager - 702-942-6686

December 22, 2020

The service department at Lexus of Henderson is always so good to me I was in a bind and Jayce the service manager took care of me right away. More

by jgchef74
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eldred Obodai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Lexus of Henderson responded

We're thrilled to hear that Jayce was able to help you out in a pinch! It's always a pleasure taking care of you and your vehicle. Thank you for trusting Lexus of Henderson with all your service needs!

December 22, 2020

Was very quick.I had a loaner so I could get to my appointments for the day. Did a great job. Car was clean spotless More

by lisalv05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Lexus of Henderson responded

Lisa - It's great to hear that your repair visit went smoothly and that you drove home in a freshly washed vehicle. Thank you so much for stopping by to review Lexus of Henderson!

December 22, 2020

Kim Tran is very friendly, courteous, not “pushy” in her sale. We had a nice bargaining session. The deal went smoothly. We bought 2 Lexus from the dealer previously. More

by Docgeorgey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Lexus of Henderson responded

Thank you so much for your repeat business! We are very glad to hear that your recent purchasing experience working with Kim went smoothly. Your feedback is greatly appreciated and we hope to work together again in the future!

December 22, 2020

Siri is seriously an amazing sales associate. He was kind and very professional as well as very helpful! Thanks to him I’m driving the car of my dreams. He definitely is the definition of perfect customer se More

by cris.pulido1997
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Siri.
Dec 23, 2020 -

Lexus of Henderson responded

Cris - It makes our day to hear that you found your dream car at Lexus of Henderson. Thank you so much for sharing this excellent review of Siri! We appreciate your kind feedback and hope to see you again down the road.

December 22, 2020

Tito is AMAZING! This is my 4th lease/ purchase with Lexus and Tito is always professional and looks out for my best interest. Thank you! More

by JACKIE40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2020 -

Lexus of Henderson responded

Jackie - We can't thank you enough for your loyal business! It's wonderful that you can turn to Tito whenever you're in need of a new lease and know you will be well taken care of. Safe travels! - Lexus of Henderson team

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