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Lexus of Henderson

Henderson , NV

4.8
6,942 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,942 reviews

December 22, 2020

Fabian our salesperson and Richard in finance were amazing! They were both very helpful and knowledgeable with their craft. I will definitely recommend them to my family and friends. More

by JEANNE_0_2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2020 -

Lexus of Henderson responded

Jeanne, thank you for the review! We are so glad Fabian and Richard took such good care of you here at Lexus of Henderson, and we will be sure to let them know that you appreciate their help. It means a lot to know that you will recommend us to your family and friends, and we hope to see you again sometime!

December 21, 2020

It was a good experience. They made the car buying experience quick and easy. Was able to purchase the car within hours and they had good follow up with the questions I had later. More

by Verified customer
Recommend Dealer
Yes
Employees Worked With
Fabian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Lexus of Henderson responded

We are honored to have earned your business and your five stars. Thank you for choosing Lexus of Henderson and congratulations on your new car!

December 21, 2020

Work was done correctly and on time. They kept me updated on the repairs as the day went on. Easy checkin and checkout. No complaints. More

by min_gary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Lexus of Henderson responded

Thank you for the positive feedback about your recent service visit to Lexus of Henderson! We appreciate your business and wish you a happy holiday season.

December 21, 2020

Very, nice. Very fair. We had a big issue with the first car I purchased in June and since it could not be resolved, the dealership traded us out of the vehicle for a comparable vehicle. We were very More

by Prentisskl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sirui, Kat in Finance, charlie in management
Dec 21, 2020 -

Lexus of Henderson responded

Thank you for taking the time to share your experience! We appreciate your business and are happy to hear that the team was able to help resolve your issue. Safe travels in your new vehicle, and we hope to work with you again at Lexus of Henderson!

December 21, 2020

WOW! what a great buying experience. From the moment we stepped onto the lot, we were treated with excellent and safe service. Kim Tran was more than excellent. she made me feel like part of the family. Ka More

by goldrickj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Suson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Tran, Kat
Dec 21, 2020 -

Lexus of Henderson responded

Thank you for the glowing review! We appreciate your business and are thrilled to hear that Kim, Kat, and the team delivered such a successful purchase experience. Congratulations, and enjoy your new vehicle. We hope to see you again at Lexus of Henderson!

December 21, 2020

I have been working with Lexus of Henderson for years. All Departments including sales, service, and finance delivered the quality interactions I expect from a luxury car dealer. More

by Rld
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louise C (sales), Cat (finance)
Dec 21, 2020 -

Lexus of Henderson responded

We are so appreciative of your years of business! Your high praise of our team makes our day, thank you! Happy holidays from all of us at Lexus of Henderson.

December 21, 2020

The service was quick and excellent, and the service writer was courteous and thorough. The only complaint I have is that the chromed valve stem caps were not replaced when the tire pressure was checked More

by Attyfun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Lexus of Henderson responded

Thank you for sharing this feedback about your recent service visit. I apologize for our oversight here and will pass this review along to my team to ensure a situation like this one doesn't happen in the future. If there is anything that I can do to assist you, please give me a call. Craig Kelly - Service Director - 702-228-7736

December 20, 2020

The oil change service on my car went very well. The service consultant was professional and thorough in explaining to me the work completed and any recommendations made by the auto technician. He also More

by NOVEMBERSKY.RW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Dec 21, 2020 -

Lexus of Henderson responded

Thank you for coming to Lexus of Henderson for your oil change! We are so happy to hear that you received informative and professional service from our team. For all your future auto needs, we will be here to help.

December 20, 2020

Service was excellent. People are very friendly and courteous. No snacks. Could have people serve. Missed the coffee!! Place is clean. Waiting time was short More

by DOC.GEORGEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
Dec 22, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Lexus of Henderson, and we will be sure to share your feedback with our team. We look forward to the next opportunity to impress you!

December 20, 2020

Took my car in for maintenance. Oil change, tire rotation. Service is nice. But I was charged ~$40-50 for tire rotation??? Free service is not true? Very disappointed More

by Duangta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephen
Jan 04, 2021 -

Lexus of Henderson responded

I apologize for any confusion regarding the price of your service. We strive to deliver a high-quality experience at a great value, and I am sorry to hear that this was not better reflected in your time working with us. I assure you that it is never our intention to inconvenience our guests, and I would appreciate the chance to speak with you to see if there is anything I can do to straighten things out. If you are willing to discuss this, please give me a call at your convenience. Thank you, Craig Kelly - Service Director - 702-228-7736

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