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Lexus of Henderson

Henderson , NV

4.8
6,937 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,937 reviews

December 10, 2020

Love your service department! It’s the only place I get consistently good service. They always go above and beyond for all of their customers Everyone there from the intake guys to the the guys that take p More

by Aisani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Heishman
Dec 11, 2020 -

Lexus of Henderson responded

Aisani - Thank you for your confidence in the Lexus of Henderson team! We are very proud to have earned your support, and we appreciate you taking the time to share. Safe travels, and we hope to work with you again down the road!

December 10, 2020

Lexus of Henderson is GREAT! Handled a complex, out of state transaction with professionalism and constant communication. Salesman Fabian Jimenez is a true pro and supported by a great sales manager a More

by 503F30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Kaye
Dec 11, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We are so glad you enjoyed working with Fabian and Richard here at Lexus of Henderson, and we will be sure to let them know that you appreciate their help. We are honored that we earned your business from so far away, and we wish you safe driving in your newly purchased vehicle!

December 10, 2020

They were Very friendly, and attentive to every detail. This is the second time I have purchased a vehicle from them and would go there again. More

by REBECCA44J
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2020 -

Lexus of Henderson responded

Rebecca - Thank you so much for your repeat business! We are so happy to hear that you've had two great experiences working with our Lexus of Henderson team. We hope that your new vehicle is treating you well!

December 09, 2020

An excellent experience. I was met and greeted by service staff. They sent me to the lounge where they told me the service advisor would meet me. The whole service was completed in an hour with a car wash. More

by CAPTAINBIGBLUE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2020 -

Lexus of Henderson responded

Thank you so much for trusting us with your vehicle! We are happy to hear that your visit was such a success and that you drove home with a freshly washed car. Enjoy your day! - Lexus of Henderson team

December 09, 2020

Jay Dalit of the Service Department checked on my complaint, ordered the part and gave me an estimate of when to expect its arrival. He called me when it arrived, scheduled my return and got the part More

by MEJTBROWN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jay Dalit - Service Consultant
Dec 10, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! Jay is an excellent member of our team at Lexus of Henderson, and we will be sure to let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

December 09, 2020

Jayce = Excellent. Only improvement I’d make is I paid around $1k for tires and tires weren’t even shined. It’s the little things More

by SHANE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce
Dec 10, 2020 -

Lexus of Henderson responded

Shane - Thank you for this feedback. We are delighted that Jayce provided excellent service and we will keep your review in mind moving forward. Have a great day!

December 09, 2020

My husband and I are very disappointed that the promise was not kept when we bought our SUV, a life long free car wash. The excuse is COVID 19 for everything. Evidently one can trust nothing, even as simpl More

by vancheriav
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ray Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2020 -

Lexus of Henderson responded

I can certainly understand your frustration here, but unfortunately, we are currently not able to offer car washes. I assure you that we look forward to continuing this service once we can do so safely. If you would like to speak with me about this directly, please give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

December 09, 2020

Tito DeLeone and Rich Kaye are the absolute best, Lexus should be very happy to have these two gentleman working for them. As long as they are there I will go no where else More

by BFGROSSMAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Kaye
Dec 10, 2020 -

Lexus of Henderson responded

Thank you for the review! Tito and Rich are both exceptional members of our team at Lexus of Henderson, and we will be sure to let them know that you appreciate their help. We look forward to your next visit!

December 09, 2020

Great experience. Made it easy. Very thorough, great follow up. Friendly and explajned everutbing well. Entire team very accomodating. Happy to be part of the Lexus family again. More

by Srshaddix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Tran and Richard Kaye
Dec 09, 2020 -

Lexus of Henderson responded

This is a fantastic review! We're so glad we were able to assist you. Thanks from the entire team at Lexus of Henderson!

December 09, 2020

Jay is always great, as well as the service. He is always friendly and goes out of his way to assure that my car stays in top shape. More

by Cssimants
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay
Dec 15, 2020 -

Lexus of Henderson responded

Thank you for the kind words! Jay is an excellent member of our team here, and we will be sure to let him know that you appreciate his help. It looks like this review was intended to have a positive star-rating, but if there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

Dec 15, 2020 -

Cssimants responded

Yes! This should be a 5 star rating! I will fix my review! 5 stars all the way!

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