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Lexus of Henderson

Henderson , NV

4.8
6,915 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,915 reviews

November 23, 2020

Yes however to change out a light bulb for a headlight $249 seems quite excessive and they did not even evaluate to see if that was the problem More

by RANDYLAUB71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Jimenez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2020 -

Lexus of Henderson responded

Randy - We strive to deliver exceptional service at competitive prices, and I'm sorry if that didn't come through this time around. We value your business and your feedback, so I'll be sure to address your concerns with the team. If you have any questions about your bill, or if there's anything else I can do for you, please don't hesitate to give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

November 23, 2020

The entire experience was professional and pleasant. They listened to the concerns I had about the vehicle and addressed each issue that I brought up. More

by Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Dalit
Nov 23, 2020 -

Lexus of Henderson responded

We are very happy to hear that you received professional service from our Lexus of Henderson team which earned your business. Thank you so much for supporting us with a wonderful review!

November 23, 2020

I was very satisfied with the service and staff. Very friendly They welcomed me and quickly took care of all my needs I would definitely recommend the service More

by SHIRLEYWALLACE22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2020 -

Lexus of Henderson responded

Reviews like this one make our day, Shirley! Thanks from the Lexus of Henderson team!

November 23, 2020

Service was good, I was in and out, the was excellent service, like Lexus always does, I am hope that they keep this up. Thanks More

by SPIVEY.WILLIAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2020 -

Lexus of Henderson responded

William, we're so grateful to have you as a Lexus of Henderson customer! It's always a pleasure doing business with you. Thank you for trusting us with all your repair and maintenance needs!

November 23, 2020

Jayce, Tina and the team at Lexus of Henderson were timely, professional, greatly engaged and made my experience informed and welcoming. Thanks to you all! More

by PETERW.SPANGLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce, Tina
Nov 23, 2020 -

Lexus of Henderson responded

Peter - Thank you for sharing such kind feedback about Jayce, Tina, and our Lexus of Henderson team! We really appreciate your business and look forward to your next visit.

November 22, 2020

I worked a internet deal with Michelle Suson and it went extremely smooth. I was given a fair price for my trade and a Costco Auto Program type deal on the new car plus the “December to Remember “ promo. I More

by DJLOVE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Suson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Lexus of Henderson responded

We are happy to hear that you're satisfied customers and truly appreciate you taking time to write us a review. We apologize for our oversight regarding your detail and will pass this feedback along to the right people. Thank you for your business!

November 22, 2020

A very friendly atmosphere. Everyone are pleasant and nice and willing to help if need it. Service are there to help when you ask them. More

by KIMLOANTRAN25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryon Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2020 -

Lexus of Henderson responded

Thank you for stopping by to review Lexus of Henderson! We're happy to hear that our service department is always such a pleasure to work with as customer satisfaction is our goal. Hope to see you next time!

November 22, 2020

Drop off was smooth. Jay explained what’s needed for 35000 miles and how much it was going to cost and how long it will take. Everything was completed in less than was promised. Including a door handle More

by ernie.alaan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Dalit
Nov 23, 2020 -

Lexus of Henderson responded

Thank you, Ernie, for trusting us with your business. At Lexus of Henderson, we strive to deliver a seamless experience and I am glad to hear that Jay hit the mark! We look forward to working with you during your next service visit!

November 22, 2020

I have had my LS 400 since 98 and am planning to keep it till it hits 200,000. I love the service I receive from the henderson office if I have a problem I am able to bring it in immediately. Stephen is th More

by Chinaprincess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept stephen
Nov 23, 2020 -

Lexus of Henderson responded

We really appreciate you trusting us with your Lexus LS 400 and are so glad that Stephen has helped keep it running smoothly. It means a lot that our service stands out to you! Thank you for being a great Lexus of Henderson customer. We hope that you enjoy your week!

November 22, 2020

Lexus of Henderson listened to what I thought was my problem and checked everything out. Was pleased with the service. I am happy with Lexus. More

by BLAKES4546
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Lexus of Henderson responded

Your feedback means so much to us! I am thrilled to hear that our Lexus of Henderson team impressed you by providing great service!

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