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Lexus of Henderson

Henderson , NV

4.8
6,866 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,866 reviews

August 20, 2020

Always clean, friendly, on time and goes above and beyond. Lexus of Henderson makes me feel like a VIP customer! I I have never disappointed with their services before and will keep on recommending to More

by Haruko-Grace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen
Aug 20, 2020 -

Lexus of Henderson responded

Thank you for the review! We are grateful for your business here at Lexus of Henderson, and it is always a pleasure to work with you. It means a lot to hear you say that you will recommend us to others, and we look forward to your next visit!

August 20, 2020

The customer service is the worst. From appointments to technicians. I’ve been in 3 times with the same problems- and they tell me- it’s how the car is. It’s just like that..? 🤷🏻‍♀️ More

by AMIRUP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eldred Obodai
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2020 -

Lexus of Henderson responded

This doesn't sound like the high standard of care I hold my team to, and I'm sorry your experiences have been so frustrating. I assure you that we would never intend to disregard a problem with a customer's vehicle, and I'm sorry you haven't been able to get your issue resolved. I'd like to step in here and learn a bit more about what I can do to help - will you please give me a call when you have a moment? Thank you, Craig Kelly - Service Director - 702-228-7736

August 20, 2020

My sales and financing experience were great. Michelle and Ben were both very helpful and informative. The purchase of my new vehicle was a breeze. More

by KCore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Suson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Nyugen
Aug 21, 2020 -

Lexus of Henderson responded

Thank you for revieiwng the wonderful experience you had with Michelle and Ben! We take pride in offering a seamless and enjoyable sales process and it's great to hear that came through to you. It is a pleasure to have your business at Lexus of Henderson!

August 20, 2020

I showed up with no appointment, I’m out of town and they got me right in and had my turn very quickly. Next time I come to town I’m having them do all my service. Thanks Jayce More

by DC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
Aug 21, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Lexus of Henderson, and we are so glad we got the opportunity to work with you while you were in town. Safe travels!

August 20, 2020

Outstanding and excellent information about the car. Thanks to the sale person who made me feel knowledgeable about the car. I hope all of your leaseing people have the same experience as I had. More

by Reginaldknight9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lexus Osunlana
Aug 21, 2020 -

Lexus of Henderson responded

Reginald - It's so important that our customers feel confident behind the wheel so this is a wonderful review to receive. Thank you very much for coming to Lexus of Henderson for your lease! We hope we have an opportunity to work together in the future.

August 20, 2020

My battery was dying and I had a full day of appointments. Stephen, service manager, took care of my problem quickly and professionally. That is why we own 2 Lexus cars. Best customer service! More

by LAURIEROGERSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen D., service manager
Aug 20, 2020 -

Lexus of Henderson responded

Laurie, thank you for trusting us to get the job done. We strive to keep customers on the road and we're glad to hear that Stephen took care of your needs. It is a pleasure to have your business at Lexus of Henderson!

August 19, 2020

I did not know what to expect when we arrived on the lot on august 13th, since there was only (2) G460. Colors I did not care for, however I have never purchased a LEXUS before and the dealership experienc More

by JSTKIMMIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eldred Obodai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2020 -

Lexus of Henderson responded

There is nothing we love more than hearing our customers are happy! Thank you for choosing Lexus of Henderson and for taking the time to share. Congratulations on your new Lexus GX 460! We are wishing you many safe and happy miles!

August 18, 2020

Another great experience at Lexus! When I pull up I am always greeted right away! Stephen arranged for a loaner for me while my car was being serviced. He is always very professional and organized! He More

by jobologist
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Aug 18, 2020 -

Lexus of Henderson responded

We appreciate you taking the time to review your recent visit with our team member, Stephen. At Lexus of Henderson, we strive to meet the needs of our customers and I am pleased to hear that everything went smoothly during your experience. See you next time!

August 18, 2020

Checking in was quick, my insurance card and drivers license copied for my loaner before meeting with Tyler who went over everything on my 30,000 mile service. When I picked my car it was washed and re More

by hjblv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman
Aug 18, 2020 -

Lexus of Henderson responded

Thank you for trusting our Lexus of Henderson team. We're dedicated to providing all customers with a seamless and enjoyable experience and it is great to hear that Tyler made sure your 30,000-mile service visit went smoothly. See you next time!

August 18, 2020

Tito is the reason we keep coming back to the dealership his professionalism and expertise and his customer service is above and beyond. We will definitely be returning customers More

by PATRICK702VEGAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2020 -

Lexus of Henderson responded

Hi Patrick - Thank you for the five-stars! We appreciate your business and you taking the time to shout out Tito. Safe travels and we are looking forward to seeing you back at Lexus of Henderson next time!

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