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Lexus of Henderson

Henderson , NV

4.8
6,857 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,857 reviews

August 02, 2020

The service was amazing! Everyone was helpful, listened to me, and was super professionals and polite. I love my car and would highly recommend this business to anyone. More

by Alyssa Aklestad
Recommend Dealer
Yes
Employees Worked With
Martrell Fantroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2020 -

Lexus of Henderson responded

Thank you for leaving Lexus of Henderson a review, Alyssa! We strive to offer exceptional service and I am so glad to hear that our team treated you right!

August 02, 2020

Easy check in easy check out. I wish there would have been a car wash but I will trade that for filling my gas tank ! More

by ROBERTEWILL
Recommend Dealer
Yes
Employees Worked With
Stephen
Aug 03, 2020 -

Lexus of Henderson responded

Hi Robert, we strive to offer a seamless experience for guests and I am thrilled to see your positive feedback. All of us at Lexus of Henderson look forward to working with you during your next service visit!

August 02, 2020

During July 2020, I was an internet customer of Michelle Suson. I wanted a 2020 RX-350 and she helped me from start to finish to get me exactly what I wanted. She did not quit until I was satisfied. I wo More

by 333cmedina
Recommend Dealer
Yes
Employees Worked With
Michelle Suson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2020 -

Lexus of Henderson responded

Thank you for shopping with our Lexus of Henderson team. Michelle is great to work with and I am glad to hear that she walked you through the sales process. Congrats on the purchase of your 2020 Lexus RX 350 and safe travels!

August 02, 2020

Someone needs to fark Tyler’s bark. would not go any where else to service my car . Best service in town. Jay isn’t good at golf either More

by Gerritcuellar
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2020 -

Lexus of Henderson responded

We appreciate you rating us five stars!

August 02, 2020

Great crew of friendly techs. Cleanest repair garage I have ever seen. Jayce in the office was a real professional. Great old school customer service! More

by Aniveksinned
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : J. MESSER
Aug 03, 2020 -

Lexus of Henderson responded

Reviews like these make us smile! We are thrilled that Jayce and the team were able to deliver such excellent service. Thanks for the review and we hope to earn your business back at Lexus of Henderson next time!

August 01, 2020

Stephen Diem is an “EXCELLENT SERVICE REPRESENTATIVE”. He goes out of his way to ensure the customer is happy. He’s patient, knowledgeable, and an expert in his field. My name is Victoria Pearl, Lexus/He More

by Victoria Pearl
Recommend Dealer
Yes
Employees Worked With
Stephen Diem “EXCELLENT”
Aug 03, 2020 -

Lexus of Henderson responded

Victoria, thank you for the review! We are grateful to have you as a customer here at Lexus of Henderson, and we will certainly let Stephen know that you appreciate his help. We look forward to your next visit!

August 01, 2020

Excellent Customer Service The service at Lexus is superior compared to past experiences at BMW and Infinity. Regardless if I’m there for service or just a car wash, I am always More

by Jennelle
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephan is Service
Aug 03, 2020 -

Lexus of Henderson responded

Jennelle - It means so much to hear that our service stands out from other dealerships. We are especially glad that you can depend on our team for friendly care, every time. Thank you for being part of the Lexus of Henderson family!

August 01, 2020

Covid 19 Everything was great except for the enforcement of wearing masks. I saw one customer without a mask and one that wore it around his neck. In the sales More

by OP2MYST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay
Aug 07, 2020 -

Lexus of Henderson responded

I'm sorry that you weren't completely comfortable with your recent visit. We are taking measures to ensure our customers and employees' safety seriously and it's disappointing to read your feedback. I do appreciate you bringing this to my attention so I can address it with my team. Thank you, Craig Kelly - Service Director - 702-228-7736

August 01, 2020

Lexus of Henderson always goes above and beyond for my vehicle needs. They handle my concerns with respect and courtesy. Top notch all around. L More

by JAVIERPARRA
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Heishman
Aug 03, 2020 -

Lexus of Henderson responded

Feedback like this always makes our day, Javier! We're so proud to hear that our service team has earned your confidence and your repeat business. Thank you for trusting Lexus of Henderson with all your car repair needs!

August 01, 2020

I am a very satisfied customer not because of the cost but rather the wonderful service manager David Torella. Lexus of Henderson. He made sure that I had the service I needed plus Brakes and Rotors whic More

by shenry8766
Recommend Dealer
Yes
Employees Worked With
David Torella
Aug 03, 2020 -

Lexus of Henderson responded

We couldn't have asked for better feedback! We're thrilled to hear that David went above and beyond to make sure all your service needs were met. Thank you for your kind words, and thanks for trusting Lexus of Henderson with your car and your business!

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