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Lexus of Henderson

Henderson , NV

4.8
7,150 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 7,150 reviews

August 14, 2020

Very friendly and through staff. They take great care of you and are very responsive. They were great in getting my car in, providing a loaner, and fast at pickup. Also checked items I requested. I recommen More

by jeffersonwk
Recommend Dealer
Yes
Employees Worked With
Tyler
Aug 15, 2020 -

Lexus of Henderson responded

Reviews like this one support our business and we are delighted to read about your positive experience with our Service Department. Thank you so much! For all your future auto service needs, our Lexus of Henderson team will be here to help.

August 14, 2020

Jay and the service department always keep my car in great condition. I appreciate all of the hard work. I will always come back to them More

by SHAWNTRECEJETER17
Recommend Dealer
Yes
Employees Worked With
Jay Dalit
Aug 15, 2020 -

Lexus of Henderson responded

What can we say to thank you for your loyal business? It really means a lot that you can turn to Jay for all of your auto service needs and know that you will be well taken care of. We're glad to have you as part of the Lexus of Henderson family!

August 14, 2020

Quick & Easy We were interested in switching to an SUV. Michelle brought one over in the color we requested, we liked it and we liked the deal. We signed some pape More

by MARIAWADSWORTH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Suson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Kaye, always very helpful!
Aug 14, 2020 -

Lexus of Henderson responded

Hi Maria, thank you for posting about the wonderful experience you had with Michelle. At Lexus of Henderson, we are committed to helping customers into the perfect new vehicle and it's exciting to hear that you are on the road in an SUV. Congrats & safe travels!

August 14, 2020

I needed service for a recall on my Lexus RX . Lexus of Henderson did the work and finished it in fast time . Taking good care of everything I am very pleased of the work they did. More

by Supermom134
Recommend Dealer
Yes
Employees Worked With
Jayce Messer 5 star and Leslie 5 stars too.
Aug 15, 2020 -

Lexus of Henderson responded

It's wonderful to hear that you're satisfied with your recent recall repair experience at Lexus of Henderson. Thank you for trusting us with your vehicle! If any future issues should arise, we will be here to help.

August 14, 2020

Never have I ever taken my Lexus in for service and be told if loaner vehicle not returned by 6pm (same day) I would be charged $95 I won’t be back to this dealership My service advisor in Santa Barbar More

by lehman_hothouse
Recommend Dealer
No
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2020 -

Lexus of Henderson responded

I'm sorry to hear that you are frustrated. It sounds like there may have been a miscommunication regarding your loaner vehicle, and I sincerely apologize if anything was unclear. I would be more than willing to speak with you about this directly. Please don't hesitate to give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

August 14, 2020

Excellent service from David Torella, he’s the reason I keep coming back. Excellent follow through and keeps his word on timeliness. He’s a valuable asset to your organization More

by ColleenC
Recommend Dealer
Yes
Employees Worked With
David Torella
Aug 15, 2020 -

Lexus of Henderson responded

Colleen - It's wonderful to hear that David earns your business with his dependable service. Thank you so much for supporting him with a positive review! We look forward to your next visit to Lexus of Henderson.

August 13, 2020

Great service fast and efficient. Would recommend them to my friend. They kept me inform of what was going on with my car the entire time More

by Mmosquera
Recommend Dealer
Yes
Employees Worked With
Twala Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Dackow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen
Aug 14, 2020 -

Lexus of Henderson responded

Thank you for the 5-star review! Providing quick and efficient service is always the goal here at Lexus of Henderson, and we are so glad we made it happen for you. We look forward to your next visit!

August 13, 2020

Good customer service...it seems that every effort was made to find and resolve the problem. Dealership was. Very clean and comfortable. No co.plaints. More

by Teddwismc
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce
Aug 14, 2020 -

Lexus of Henderson responded

Thank you for the review! We are happy to hear that you enjoyed working with our team at Lexus of Henderson. If you ever need anything else, don't hesitate to come back and see us again!

August 13, 2020

I bring my ES300h in for service. I appreciate the great service from David, the service staff, to the car washers. THANK YOU ! I LOVE my 300h ! ALTHOUGH. . . We had a lovely chat with Martrell about a More

by AMARQUEZPADILLA
Recommend Dealer
Yes
Employees Worked With
Martrell Fantroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
Aug 13, 2020 -

Lexus of Henderson responded

Thank you for trusting us with your Lexus ES 300h. It is great to hear that David consistently provides you with the excellent service we strive to offer at Lexus of Henderson. Additionally, we are pleased to see that Martrell was so informative and we hope that we get a chance to help you into a new vehicle when you are ready to buy!

August 13, 2020

Great Service Great Customer Service and very knowldegable. Jay was very informative and respectful. Nice person to work with. Dealership is for the most part ver More

by REEDKHAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JAY in Service
Aug 13, 2020 -

Lexus of Henderson responded

We appreciate you taking the time to share your positive feedback. We're pleased to hear that Jay was so accommodating during your visit to Lexus of Henderson!

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