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Lexus of Henderson

Henderson , NV

4.8
7,017 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 7,017 reviews

July 22, 2020

I had a good experience buying a car at Lexus of Henderson. My sales person Michelle was amazing and really took the time to help me find the perfect car! I Honestly felt a little bit bullied when More

by traci4
Recommend Dealer
Yes
Employees Worked With
Martrell Fantroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle Suson
Jul 22, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us this review and feedback. While I am pleased to hear that you enjoyed working with Michelle, I am concerned by your comments regarding the financing process. I expect all my staff to treat our guests with friendly and accommodating service, and I would like to speak with you directly about what happened. Would you consider giving me a call? Thank you, Charlie Gumina - General Sales Manager - 702-942-6686

Aug 05, 2020 -

traci4 responded

Yes, I will ;) Thank you for responding!

July 22, 2020

Tyler in service is the best, got me in on very short notice for an oil change and I was in and out in about an hour. More

by Tony
Recommend Dealer
Yes
Employees Worked With
Tyler in service 5 stars
Jul 22, 2020 -

Lexus of Henderson responded

Hi Tony, thank you for reviewing Lexus of Henderson and for giving a shout out to Tyler. I'm glad to hear that your vehicle's oil was changed so fast to ensure your safety when you got back on the road. We look forward to your next visit!

July 22, 2020

Good service as always!But I would have liked to have a Good service as always! But I would have liked to have a courtesy car Instead of been waiting, They are always nice and very friendly! More

by LAZOFLORCITA
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman
Jul 23, 2020 -

Lexus of Henderson responded

Thank you for sharing your feedback for the Lexus of Henderson team. We're glad to hear that you are always treated with friendly and professional service as customers are our priority!

July 22, 2020

Great customer service and my truck is always ready when promised. Jay is our service manager and he understands my needs and takes a personal interest in helping me! More

by Jmaynard
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Dalit
Jul 22, 2020 -

Lexus of Henderson responded

Thank you for taking a moment to share your feedback for Lexus of Henderson. We strive to keep customers on the road and it is great to hear that Joe always comes through to get you behind the wheel again. Our team looks forward to seeing you during your truck's next service!

July 21, 2020

I’ve always been a Lexus fan. It was time to trade in my car and I decided to try the internet sales. This was the simplest purchase ever. I will never buy a car any other way. The deal was put together exa More

by TINOS2654
Recommend Dealer
Yes
Employees Worked With
Michelle Suson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2020 -

Lexus of Henderson responded

Thank you for taking a moment to share such positive feedback. It is great to hear that Michelle walked you through the online purchase of your vehicle to ensure you enjoyed a seamless process. We're excited to see that you are on the road in a new car! Safe travels from everyone at Lexus of Henderson.

July 21, 2020

Good Experience Rick, wasn't aggressive or pushy at any moment. Everybody courteous and polite! I would definitely recommend the Lexus dealer! This is my second RX 35 More

by MFFCOCHERN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Nguyen
Jul 21, 2020 -

Lexus of Henderson responded

Thank you for the review! We are so glad you enjoyed working with Rick here at Lexus of Henderson, and we hope that you continue to enjoy your Lexus RX 350!

July 21, 2020

Michelle, Eldred and Richard were fantastic as always. Very friendly and always respectful. My second car to buy from this dealership. Highly recommend. Give them a chance. More

by Vegas2018
Recommend Dealer
Yes
Employees Worked With
Michelle Suson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eldred Obodai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard in Finance
Jul 22, 2020 -

Lexus of Henderson responded

Thank you for continuing to support us at Lexus of Henderson. It is fantastic to hear about your wonderful experience with Michelle, Eldred, and Richard as customer satisfaction is our goal. We're proud to have your business and look forward to seeing you next time!

July 20, 2020

My service advisor Stephen Diem knows what customer service is all about. He always delivers and he is why I keep coming back. 5 stars! More

by AMEND2
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Jul 20, 2020 -

Lexus of Henderson responded

Thank you for the 5-star review! We are so glad you enjoyed working with Stephen here at Lexus of Henderson, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

July 20, 2020

Always an outstanding experience!!! Stephen did an amazing job from the moment I arrived @ the dealership until the moment my car was ready—He kept me informed of my vehicle’s status! More

by GLJEFFERSON02
Recommend Dealer
Yes
Employees Worked With
Stephen
Jul 20, 2020 -

Lexus of Henderson responded

We're so grateful to have you as a loyal customer of Lexus of Henderson! It's wonderful to hear that Stephen made your latest service visit so professional and transparent. Thank you for your repeat business - we'll always be just a call away!

July 20, 2020

Ruined my driver chair. Black marks throughout the car. Lexus isn’t what it used to be. My touch controller is now broken on my Lexus enforme system after service. More

by 3DSGUy
Recommend Dealer
No
Employees Worked With
Fabian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2020 -

Lexus of Henderson responded

This is a concerning review to read, and I'd like to discuss what happened during your visit directly to see what we can do to address your concerns. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call directly? Thank you, Craig Kelly - Service Director - 702-228-7736

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