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Lexus of Henderson

Henderson , NV

4.8
6,942 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,943 reviews

June 17, 2020

Lexus is the best I enjoyed visit Lexus so much that I would like to bring my car to service everyday. They replace my oil filter housing for free, That's nice. More

by JIMMYYAO_85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stvenphen Diem
Jun 17, 2020 -

Lexus of Henderson responded

Jimmy - What a wonderful review! We are so happy to hear that you enjoy your visits with us. Thank you for your support!

June 17, 2020

Great dealer and a great car! We bought a certified GX460 from dealer in March 2020 and couldn't be happier. Being an out of state buyer I was worried how the process will play out More

by VENKAT K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Pascual
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Dackow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave Lexus of Henderson such a great review. Our team strives to provide outstanding service every step of the sales experience and it makes us happy to hear that Paul is doing his job right. We hope that you love your newly purchased Lexus GX460!

June 17, 2020

Attentive, cordial; overall great customer service. Payment was taken over the phone to avoid unnecessary exposure with one another. Staff all wearing masks. Will always recommend Lexus. More

by MSDAVILA
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Dalit
Jun 17, 2020 -

Lexus of Henderson responded

Thank you so much for being part of the Lexus of Henderson family! We love to hear that your recent visit went smoothly and that you felt comfortable during your time at our dealership. Have a great day!

June 17, 2020

Prompt, very informative of the service I was scheduled for and then during review after service completed, waiting rooms clean and were disinfecting. Friendly service. More

by SUSAN.TENER
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2020 -

Lexus of Henderson responded

Thanks so much, Susan! Customer service is our priority and we are so glad this came through during your recent visit with us at Lexus of Henderson. Enjoy your day!

June 17, 2020

Always a great experience Craig Kelly assistant service director is a gem to work with and would be primarily responsible for me to purchase another automobile at Lexus of Henderson he was also able to set More

by Ltcxprt
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh technical support
Jun 17, 2020 -

Lexus of Henderson responded

It's wonderful to hear that you can depend on Craig to take excellent care of you and your vehicle! We are also glad that Josh could assist with your navigation. Thank you for being a great Lexus of Henderson customer!

June 16, 2020

Words can’t explain it. This man delivers with follow up and the delivery. Got the best there is. Thank you a million times over More

by lisalv05
Recommend Dealer
Yes
Employees Worked With
Joshua Pascual
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eldred Obodai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2020 -

Lexus of Henderson responded

It's our privilege to assist you! Thank you so much for trusting Lexus of Henderson with this purchase and supporting us with a wonderful review. We hope that you're enjoying your new vehicle.

June 16, 2020

1 year checkup Could not be more pleased. From appointment setup to check un and checkout.everything was on schedule and as promised. Jay detailed what was done and More

by mgarrison1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Dalit, Moses Ambriz
Jun 16, 2020 -

Lexus of Henderson responded

Thank you for working with the Lexus of Henderson team! We couldn't ask for better feedback and we are thrilled to hear that your experience went so smoothly. See you next time!

June 16, 2020

Amazing service, clean facilities, friendly team. Can’t ask for more! I always recommend this location to my friends and family for their new vehicles. More

by LMERSINO08
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Dalit
Jun 17, 2020 -

Lexus of Henderson responded

Thank you for taking the time to review Lexus of Henderson! Our team is grateful to have earned your support & we look forward to taking care of you next time.

June 16, 2020

We were "just looking" at new Lexus' We wanted to test drive the NX. Tito was pleasant, and knowledgeable about the car. We liked it and went home to discuss pros and cons. We now own a NX. Good experienc More

by DEBONISRTD
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Kaye
Jun 17, 2020 -

Lexus of Henderson responded

We are honored to have earned your five-stars! It's awesome to hear that Tito was able to help you into the perfect Lexus NX. Congrats & safe travels from everyone at Lexus of Henderson!

June 16, 2020

I am unhappy with the overall service The charges were more than I anticipated l missed one of the text and ended paying more I expected More

by PAMELA_PHILLIPS
Recommend Dealer
No
Employees Worked With
David
Jul 01, 2020 -

Lexus of Henderson responded

Pamela, we strive to provide excellent service at a great value so it's hard to see this feedback. I am sorry if we were not more clear regarding our prices as it is our goal to be transparent with customers. I will discuss your concerns with my team so we can work towards providing better communication moving forward. If you would like to share any additional details, please don't hesitate to call. Thank you, Roy Hollinger - Service Director - (702) 228-7736

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