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Lexus of Henderson

Henderson , NV

Overview
Employees
Reviews
Vehicles
4.8
7,425 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 7,425 reviews

September 06, 2020

Very poor customer service. I have owned a Lexus for 20 years and first time at this dealership. I was ill advised on my leasing Purchase. I will never buy a car from this Dealership again. More

by ROY790
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick White
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Dackow
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2020 -

Lexus of Henderson responded

This isn't the typical feedback that we receive and I sincerely apologize for leaving the wrong impression. I'd appreciate the opportunity to better understand what occurred during your visit to ensure we learn from any mistakes made. I won't be able to reach you without a last name so please give me a call. Thank you, Charlie Gumina - General Sales Manager - 702-942-6686

September 06, 2020

Paul was very polite and understanding of our needs and what we were trying to accomplish he was able to put us in the car we came to see in a timely manner. More

by Dano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Dackow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ana
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Sep 08, 2020 -

Lexus of Henderson responded

It's wonderful to hear that Paul helped you get into the car you wanted. Thank you so much for shopping with us at Lexus of Henderson! We are grateful for your review and wish you happy travels.

September 06, 2020

Just the best service I have received anywhereTito is terrific Craig is the best service manager I’ve ever worked with my wife and home drunk with a lot of dealers I really want a Cadillac but the reason More

by gorney2
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tito
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Sep 08, 2020 -

Lexus of Henderson responded

Thank you for trusting our Lexus of Henderson team. I am pleased to hear that Tito and Craig impressed you during your recent visit. We look forward to taking care of you next time!

September 06, 2020

Paul was very helpful, very professional and courteous to. He listened to our questions and our request of lowering more the prices. Richard is awesome. Very professional and very knowledgeable. very p More

by Geryperez09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Dackow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Kaye
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Sep 06, 2020 -

Lexus of Henderson responded

Thank you so much for your 5-star review of Paul and Lexus of Henderson! We appreciate you taking the time to leave us a positive review and we hope to have the opportunity to work with you again in the future!

September 06, 2020

This visit was the 1st time I had a bad (since purchased in 2016) experience with getting my car serviced. Had to deal with a whole lotta unnecessary stuff More

by VEGASDIVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2020 -

Lexus of Henderson responded

I'm so sorry to hear that your recent visit wasn't up to our five-star standards. We use customer feedback to improve our processes, and I'm wondering if you would be willing to share further details here. I would be grateful for the chance to speak with you and am available to take your call. Thank you, Craig Kelly - Service Director - 702-228-7736

September 06, 2020

Appointment easy to make and times readily available. Great detail in addition to 40k service. Jaycee, my consultant was very professional and efficient. Left feeling I received excellent value. More

by JDHJEH12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
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Sep 08, 2020 -

Lexus of Henderson responded

Thank you for reviewing Lexus of Henderson! I am glad to hear that Jaycee was so accommodating during your recent visit. We look forward to taking care of you next time you bring your vehicle in for service!

September 05, 2020

Tito Deleon was our salesman and he was always courteous and respectful. Dealership worked hard to get me the hybrid I wanted from another Lexus dealer. More

by JOHN_KAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2020 -

Lexus of Henderson responded

John - Thank you for shopping with us at Lexus of Henderson! We love to hear that you had a positive experience working with Tito and drove home in the car you wanted. Hope to see you again for your first oil change!

September 05, 2020

Love you guys. Always know I'm in good hands. Special thanks to Jay for giving me great service. I can leave on a long trip and know I'm safe. Thanks More

by JANFARIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Dalit
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Sep 08, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We are grateful for your business here at Lexus of Henderson, and we will certainly let Jay know that you appreciate his help. Safe travels!

September 05, 2020

Top Notch group of professionals. The Service Department always goes beyond our expectations answering questions and always helpful. Lexus of Henderson is First Class! A+ More

by TERRY.JACKSON.ESQ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2020 -

Lexus of Henderson responded

Terry, thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Henderson, and we look forward to your next visit!

September 05, 2020

Always great customer service, it was busy and the wait was a little longer than normal With Covid I think everyone did a great job. More

by KSAVAGE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2020 -

Lexus of Henderson responded

Thank you so much for your positive review of Lexus of Henderson! We love to hear that you are satisfied with our quality of service generally, and it is also helpful to hear the COVID-19 safety measures we have been taking are helpful and effective. We appreciate your endorsement and hope to work with you again soon!

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