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Lexus of Henderson

Henderson , NV

4.8
6,843 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,843 reviews

May 01, 2020

Dave has always been a Great Service Manager. U schedule ur appointment n u go in n he keeps in touvh w/ u as work progresses. Great attitude always very courteous.. look More

by FELIX.FRANCES
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2020 -

Lexus of Henderson responded

Felix, thank you for writing Lexus of Henderson a five-star review. We will be sure to share your positive feedback with Dave. See you next time!

May 01, 2020

Always pleasant & efficient service. Clean environment. Taking all the proper precautions to limit exposure at this time, which I appreciate! Never push to do unnecessary work. Love that my car is clean & More

by SGHWAGON
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2020 -

Lexus of Henderson responded

Thank you for supporting Lexus of Henderson! Our customers mean everything to us and we're proud to provide you with a safe, comfortable service experience during these times. As always, we look forward to seeing you next time!

May 01, 2020

Our sales person Eldred was very professional and helpful with the 2020 Lexus RX 350. Ben Nguyen was very thorough and detailed about how leasing works. Both Eldred and Ben should be commended for their exp More

by Nkantaphone
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eldred Obodai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Nguyen 5 Star
May 04, 2020 -

Lexus of Henderson responded

Congratulations on your 2020 Lexus RX 350! We are so happy to hear that Eldred and Ben could make your leasing process five-star worthy. Thank you for your business!

April 30, 2020

Don’t tell the truth about selling carSaid a different Don’t tell the truth about selling car Said a different from selling Before sells car said got warranty after signs and sold then said no warranty More

by Alan
Recommend Dealer
No
Employees Worked With
Twala Wagner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tito J D' Leon Jr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Fabian Jimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2020 -

Lexus of Henderson responded

Alan - We don't run our business to lie to customers, so there must have been a misunderstanding here. I would really like to look into this situation but without your full name I won't be able to. Would you please call me when you have a moment? Thank you, Ryon Walters - General Manager - 702-997-5903

April 30, 2020

As always, the service i received was 5 star. All of my concerns were addressed properly. Thanks guys for great service Dave & team. Awesome t More

by J. Johnson
Recommend Dealer
Yes
Employees Worked With
David
Apr 30, 2020 -

Lexus of Henderson responded

We couldn't ask for better feedback than this! We're proud to have you as a customer and look forward to assisting you next time. Thanks again from all of us here at Lexus of Henderson!

April 30, 2020

Excellent experience. Flew in from Salt Lake to pick up our GX460. Had us in and out very quickly. would definitely buy from them again. More

by James
Recommend Dealer
Yes
Employees Worked With
Eldred Obodai
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2020 -

Lexus of Henderson responded

Thank you for the review, James! We are grateful that we got the opportunity to work with you here at Lexus of Henderson, and we hope that you enjoy your Lexus GX460!

April 30, 2020

Shopping for a car is never fun but tito made it better untill we got to the financial mgr that wasn't the greatst but overall it was fine More

by rjiovinelli
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2020 -

Lexus of Henderson responded

Thank you for the review and feedback. We are happy to hear that you enjoyed working with Tito, and we will certainly let him know that you appreciate his help!

April 29, 2020

I brought my NX 300 in for the 20k service and full detail. The staff was polite and kept me informed on the necessary services the vehicle needed. I will always use Lexus of Henderson for servicing my More

by LACHDANAN1110
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2020 -

Lexus of Henderson responded

Thank you for the review! It was our pleasure to service your Lexus NX 300 here at Lexus of Henderson. We look forward to working with you again down the road!

April 29, 2020

Service is always quick and explained clearly to me. Staff is very friendly and welcoming, and they stay in contact throughout the day for any concerns. More

by FRANCESCANICOLE
Recommend Dealer
Yes
Employees Worked With
David Torrella
Apr 29, 2020 -

Lexus of Henderson responded

Thank you for your feedback. We're so grateful to have your business at Lexus of Henderson! Our service team looks forward to working with you in the future!

April 29, 2020

Overpriced, not helpful When we moved here, we went to get our 2002 Lexus serviced at the dealership. After many pricey service bills for years, we decided to try a local aut More

by L&C
Recommend Dealer
No
Employees Worked With
Tyler
May 13, 2020 -

Lexus of Henderson responded

It's our priority to provide an excellent value to our customers along with transparent service, so I'm disappointed to see your feedback. I'm very sorry that we've lost your business. If you would like to share anything further, please give me a call. Thank you, Roy Hollinger - Service Director - (702) 228-7736

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