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Lexus of Henderson

Henderson , NV

4.8
6,942 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,943 reviews

May 09, 2020

Excellent service from Ray at Sales and outstanding service from Benjamin at Finance, I feel that he went out of his way to satisfy the customer More

by ts61351
Recommend Dealer
Yes
Employees Worked With
Ray Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benjamin Nguyen
May 11, 2020 -

Lexus of Henderson responded

Thank you for sharing your five-star experience with Ray & Benjamin. It is a pleasure to have your business at Lexus of Henderson!

May 09, 2020

Nice car but would never recommend doing a trade-in. Nice car but would never recommend doing a trade-in. Once they quote you a price on your car they then subtract the taxes that they would have to pa More

by apple
Recommend Dealer
No
Employees Worked With
Tito J D' Leon Jr
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2020 -

Lexus of Henderson responded

I'm very sorry if we were unclear here. It's not our intention to mislead our customers, but I can understand why you are frustrated. I would be happy to speak with you about this directly so don't hesitate to give me a call. Thank you for your business, Charlie Gumina - General Sales Manager - 702-942-6686

May 09, 2020

David Torrella above and beyond Just the over all service is great here, David has gone above and beyond in these trying times. I know we are so quick to point out the negative and More

by JCLABONTE71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David T.
May 11, 2020 -

Lexus of Henderson responded

Joseph, your feedback was wonderful to receive and all of us at Lexus of Henderson appreciate you taking the time to share! David is great to work with and we will be sure to make him aware of your great review. We look forward to seeing you in the future at Lexus of Henderson!

May 09, 2020

2020 UX Hybrid Always love Lexus of Henderson and have returned every time to purchase. Eldred is always courteous, knowledgeable and friendly and continue to have More

by HAV92802
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eldred Obodai
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2020 -

Lexus of Henderson responded

Thanks for reviewing Lexus of Henderson! We're grateful for your business and look forward to working with you in the future.

May 09, 2020

Very reliable and dependable service. Stephen was great and helped us out with our issue on car alert and made sure the car was functioning properly. More

by COLEMANNV61
Recommend Dealer
Yes
Employees Worked With
Stephen in service
May 11, 2020 -

Lexus of Henderson responded

Thank you so much for rating Lexus of Henderson five stars! We are very glad to hear that Stephen took excellent care of you and your vehicle. Hope to see you down the road!

May 08, 2020

excellent Excellent service. For the 20,000 miles service, the dealership sent someone to pick the car and deliver my car back to my home the same day. David T More

by PKGTTG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David P Torrella in Service Department
May 11, 2020 -

Lexus of Henderson responded

Thank you for the 5-star review! We are happy to hear that David provided the friendly and courteous service that we strive for at Lexus of Henderson. We will be sure to let him know that you appreciate his help!

May 08, 2020

Stephen was fantastic! He was very professional and helpful during the process and kept me informed of the timing. I did not have to wait long at all when I dropped off or picked up. More

by LVSAINTSFAN
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
May 08, 2020 -

Lexus of Henderson responded

Thanks for leaving Lexus of Henderson a great review! It makes us happy to hear that Stephen took care of you and earned your 5-stars.

May 07, 2020

Amazing experience with very accommodating staff. They all cared about me and what I needed and were willing to do what they needed to ensure I was satisfied. More

by QUEENNIEB
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2020 -

Lexus of Henderson responded

Thank you for taking the time to review Lexus of Henderson. We are lucky to have your business!

May 07, 2020

Pleasant Experience The service staff are so nice to deal with, that it makes me coming 135 miles to get my car serviced worth the drive. Everyone was willing to help fro More

by jerseyott0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrella and Veronica Solis
May 08, 2020 -

Lexus of Henderson responded

Thank you for making the trip to Lexus of Henderson! We're so happy to hear that our team always takes care of you. Our team looks forward to working with you in the future!

May 07, 2020

Hello,I am not satisfied with the way my Lexus ride, I am having the same problem. I even paid for a wheel alignment that I thought I shouldn't had to paid for. The car STILL pulls. Surely will haven't put More

by ZACHARITA1
Recommend Dealer
No
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Twala Wagner
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Faden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Pascual
3.0
This rating includes all reviews, with more weight given to recent reviews.
Eldred Obodai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryon Walters
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2020 -

Lexus of Henderson responded

Zach, would you please give me a call? We want every customer to feel confident behind the wheel and I'd like to see if there is any way that I can assist you. Thank you, Roy Hollinger - Service Director - (702) 228-7736

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