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Lexus of Henderson

Henderson , NV

4.8
6,945 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,945 reviews

April 19, 2020

The sale was highest level. Very happy with service and accuracy and sales representative. A couple of phone calls and everything was quickly arranged to my satisfaction. More

by Brit
Recommend Dealer
Yes
Employees Worked With
Martrell Fantroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2020 -

Lexus of Henderson responded

Thank you for the 5-star review, Brit! It was our pleasure to work with you here at Lexus of Henderson. We hope to see you again sometime!

April 19, 2020

Top notch service during the Covid-19 era!!’ Excellent treatment, great loaner vehicle, and my car came back to me running great and on a full tank of gas! More

by KAPPAMAN_NYCE
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2020 -

Lexus of Henderson responded

Thank you for the 5-star review! It was our pleasure to help you out here at Lexus of Henderson, and we look forward to your next visit!

April 19, 2020

The is the best experience I have had in my lifeat a car The is the best experience I have had in my life at a car dealer. Fabian and Richard Kaye were the exceptional in their customer service. I will ret More

by Michael Garcia
Recommend Dealer
Yes
Employees Worked With
Fabian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Kaye (5 stars)
Apr 20, 2020 -

Lexus of Henderson responded

Michael - Thank you so much for taking the time to share! We're elated that you had a 5-star experience working with our team here at Lexus of Henderson. We appreciate your recommendation and we are excited to work with you again next time!

April 18, 2020

David, the service advisor, was awesome. He kept me updated every step of the way. He actively listened, and acknowledged every concern that I had. Great service. Even the gentleman who first accepted More

by JAYHSU
Recommend Dealer
Yes
Employees Worked With
David in service
Apr 20, 2020 -

Lexus of Henderson responded

It means a lot to hear that our service stands out to you. Thank you very much for posting about your recent visit and for mentioning David! We look forward to working together in the future. - Lexus of Henderson team

April 18, 2020

My usual guy was out. Substitute was totally disengaged. Actually lost track of my car. I was sitting around for over 30 minutes while my car was sitting in the wrong lot. Her comment- I can’t control every More

by SUNDVLZROCK
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chantelle Kraft
May 04, 2020 -

Lexus of Henderson responded

I'm so sorry that your recent visit didn't live up to our five-star standards. I will look into what happened here so I can address these concerns with the appropriate people. If you would like to share anything further, please give me a call. Thank you, Roy Hollinger - Service Director - (702) 228-7736

April 18, 2020

We returned to this Lexus dealer because of Tito. He is attentive to our needs. We know when we come back, he will be there which speaks highly of the dealership. Tito has taken care of us through a coup More

by teresalaursen
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chantelle kept me in the loop about what was going on with my car. When I had additional questions, Roy was quick to respond. Great people to work with.
Apr 20, 2020 -

Lexus of Henderson responded

Teresa, thank you for taking the time to review your five-star experience with Tito at Lexus of Henderson! It was a pleasure to have your business and we can't wait to take care of you in the future!

April 18, 2020

Above and Beyond I decided to get Apple Car Play on my NX at this visit. Despite the current state of affairs with COVID, Lexus employees are still hard at work and m More

by BECKY4PE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chantelle Kraft
Apr 20, 2020 -

Lexus of Henderson responded

Thank you for the review! It was our pleasure to work with you here at Lexus of Henderson, and we will certainly let Chantelle and our team know that you appreciate their help!

April 17, 2020

Eldred is a wonderful sales person who communicates very well. I have purchased two cars from him and happy to work with him and the finance guy! More

by djrogers31
Recommend Dealer
Yes
Employees Worked With
Eldred Obodai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2020 -

Lexus of Henderson responded

Thank you so much for your repeat business! We are very glad to hear that you can depend on Eldred for excellent service. Safe driving from all of us here at Lexus of Henderson!

April 17, 2020

great buying experience Good people and experience. Martrell wasw stright forward, clear and responded to all our questions. I would recommend him to others that were looki More

by chris.minus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martrell Fantroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2020 -

Lexus of Henderson responded

Chris, thank you for taking the time to leave Lexus of Henderson a five-star review. It made our day to hear that we earned your trust and personal recommendation. See you next time!

April 17, 2020

They are by far and away the best Lexus Dealer I've ever been to. They are very professional and courteous. Excellent service every time More

by MUSICANDAGAPE
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2020 -

Lexus of Henderson responded

From all of us here at Lexus of Henderson, thank you for the 5 stars! Your generous feedback brightened our day and we're honored to have earned your support. See you next time!

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