Lexus of Henderson

Good service and facility, but Lexus National System down. I made the service appointment to get the 2012 version of the Navigation system in my ES-350 updated. I drove from Kanab, UT to Henderson, NV and mad I made the service appointment to get the 2012 version of the Navigation system in my ES-350 updated. I drove from Kanab, UT to Henderson, NV and made hotel reservations for the night so this update could be accomplished. After spending several hours at the dealership, I was informed that the Lexus National System is down until further notice and TAS case #200220418 had been opened. I asked to be notified when the system was back up. Your dealership has my cell #. Today is Jan 30th and is the system is still down?? The service department should have notified me in advance that they would not be able to perform the update. Your personnel were courteous and the facility is very nice. I do not plan to go the this effort to update my navigation system again. More

Everything was done properly and timely. This was my first year complementary service. I also requested detailing of the car. Great service. Work done properly. Polite people. Everything was This was my first year complementary service. I also requested detailing of the car. Great service. Work done properly. Polite people. Everything was done in a timely manner. Good price for detailing the car. More

Quick professional sales service. My wife, Stella, and I have purchased new cars at another premium car dealer. Fours minimum to close the deals. What a relief and pleasure not to ha My wife, Stella, and I have purchased new cars at another premium car dealer. Fours minimum to close the deals. What a relief and pleasure not to have to sit and wait for the sales staff complete the paperwork, etc. This dealership has its "stuff" together. That has to come from the top. I would gladly recommend any new car customer to stop here first. Saves one a ton of time and stress. Tito DeLeon was the consummate professional. More

Had front end alignment completed. Service manager Torrella made sure that I was informed of process and all was handled well. Service Manager Torrella makes sure that all work is completed at an exc Torrella made sure that I was informed of process and all was handled well. Service Manager Torrella makes sure that all work is completed at an excellent standard. More

Outstanding service! Very happy with my experience. Very happy with my new car. I will refer all of my friends to Henderson Lexus for their next car. happy with my new car. I will refer all of my friends to Henderson Lexus for their next car. More

The folks at Lexus of Henderson are amazing. David, Jerry, and Mike are great people. The work done on my car is always top notch. Jerry, and Mike are great people. The work done on my car is always top notch. More

Battery I called Lexus roadside assistance because I had a dead battery, they came within 15 minutes very impressive. I drove to Lexus they said it would be a I called Lexus roadside assistance because I had a dead battery, they came within 15 minutes very impressive. I drove to Lexus they said it would be a two-hour wait the battery would be covered under warranty. I called for an update on our vehicle and was put on hold for 15 minutes. Hung up and called back and was finally able to speak to someone in services. Great service team as always! Have to go back to Lexus because the Bluetooth is not working I guess it has something to do with putting in a new battery. More

Great dealership. Very helpful and efficient. Charles and Richard were especially great! Would recommend it to my family and friends. They should get a raise! and Richard were especially great! Would recommend it to my family and friends. They should get a raise! More

I’m very satisfied about the service at this location, David is always followed up with me and giving me good advice about my car. David is always followed up with me and giving me good advice about my car. More

Excellent service Service was handled in a professional manner. There were no surprises and it was completed in a timely manner. The service staff was courteous and ove Service was handled in a professional manner. There were no surprises and it was completed in a timely manner. The service staff was courteous and overall it was a enjoyable process. More