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Lexus of Henderson
Henderson , NV
6,959 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
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Showing 6,959 reviews
January 12, 2020
This is a Great dealership. Paul Dakow is a pleasure to work with. He is both honest and ethical. I would highly recommend dealing with Paul Dakow. I have bought multiple cars from him. work with. He is both honest and ethical. I would highly recommend dealing with Paul Dakow. I have bought multiple cars from him. More
by SMILLERMD
Verified CustomerEmployees Worked With
January 12, 2020
My husband and I bought our 4th Lexus and couldn’t be more pleased. Sales staff of Paul Dackow and Sumit were extremely helpful and accommodating entire process. Paul is very knowledgeable and professi more pleased. Sales staff of Paul Dackow and Sumit were extremely helpful and accommodating entire process. Paul is very knowledgeable and professional. Exceeded our expectations. You have a customer for life! More
by Dina Quandt
January 12, 2020
Both Eldred and Robert were great professional and they both bent over backwards to make sure I was happy with my car. I would recommend both to anyone wanting a new car both bent over backwards to make sure I was happy with my car. I would recommend both to anyone wanting a new car More
by Shannonandwes
Employees Worked With
January 12, 2020
Customer Service Steve Diem was very nice and helpful to us thanks. It says 25 word minimum so consider this to be filler to meet that minimum. Steve Diem was very nice and helpful to us thanks. It says 25 word minimum so consider this to be filler to meet that minimum. More
by MAILITFAST
Employees Worked With
Stephen Diem
January 12, 2020
I dealt with Jim Stone he was very knowledgeable helpful I dealt with Jim Stone he was very knowledgeable helpful and courteous I flew in from St. Louis to the Las Vegas airport he picked me up route me to I dealt with Jim Stone he was very knowledgeable helpful and courteous I flew in from St. Louis to the Las Vegas airport he picked me up route me to the dealership everything went very smoothly thank you very much More
by CAPTAINMOE268
Employees Worked With
January 11, 2020
Friendly and Professional Staff! They took great care of my vehicle and me. I appreciate the attention to detail. Service was quick, efficient and the service department promptly got me back on the road. M my vehicle and me. I appreciate the attention to detail. Service was quick, efficient and the service department promptly got me back on the road. Mr. Diem explained my service appointment and future service needs. More
by mr_toure
Employees Worked With
Stephen Diem
January 10, 2020
5k complimentary chekup Service check was OK. WiFi has not worked since initial delevery of vehicle. Tech indicated that it was a Verison issue, Verison says it is a Lexus Service check was OK. WiFi has not worked since initial delevery of vehicle. Tech indicated that it was a Verison issue, Verison says it is a Lexus issue. Also, service documentation identifies me as "John Michael Wilbur Garrisonl" All the other data identifies me correctly as Michael Wilbur Garrison. I contacted the service consultant, Tyler Heishman and he said he would correct the error. Since the service I have been receiving emails from Lexus Financial Service asking me to register. Since I own the vehicle I have no need of the financial service. My guess is that this is do to the name error since the emails from Financial services are addressed to "John Michael". Next service I will be sure to check the documentation more carefully. More
by mgarrison1
January 06, 2020
Fast service I arrived at scheduled time and was done in about an hour to hour and a half. Everything was good. Will be back in about 6 months or so. I arrived at scheduled time and was done in about an hour to hour and a half. Everything was good. Will be back in about 6 months or so. More
by JRINI0
Employees Worked With
January 06, 2020
Great salespeople. Pushy financing. The sales team was great! They were very attentive and kind people. Jim and Paul were great. I worked with them online and made the test driving proce The sales team was great! They were very attentive and kind people. Jim and Paul were great. I worked with them online and made the test driving process a smooth process. Everything was perfect until financing. VERY pushy on the warranty and would not take a no for an answer. He jokingly said that he was going to keep us in his room until we said yes to the warranty. More
by zachc
January 06, 2020
Quick service Took my car in for routine maintenance for an oil change and they took car of everything very quickly. The waiting room is nice it’s got phone charger Took my car in for routine maintenance for an oil change and they took car of everything very quickly. The waiting room is nice it’s got phone chargers, snacks and drinks. The staff was friendly and took care of everything I needed More
by Sarah
Employees Worked With
