Lexus of Henderson

Service Excellence The Service Department at Lexus of Henderson always exceeds my expectation of fine service from a Lexus dealership. This is why I remain a "regular" c The Service Department at Lexus of Henderson always exceeds my expectation of fine service from a Lexus dealership. This is why I remain a "regular" customer for maintenance of my Lexus. More

Awesome Experience! Paul listened to what was important to me and worked diligently to help me find just the right vehicle. At no time did he try to up sell me into a lar Paul listened to what was important to me and worked diligently to help me find just the right vehicle. At no time did he try to up sell me into a larger vehicle or to one with more options that I did not need/want. More

Lexus Rocks Very knowledgeable and friendly. Fast expert service. The car was done when they said it would be done. We drive all the way to Henderson because we f Very knowledgeable and friendly. Fast expert service. The car was done when they said it would be done. We drive all the way to Henderson because we feel the service and sales are a step above the west Sahara location. More

Purchasing car in Lexus of Henderson Mr Robert Merrer was the first person we met in the showroom the first time we came in to check the car we want. It was closing time already but still Mr Robert Merrer was the first person we met in the showroom the first time we came in to check the car we want. It was closing time already but still we had little enough time to know what kind of model we want and pertcentage of financing. He is very accommodating and very nice to us., answered our questions we need to know. So after Christmas we want back, looked for him, it’s good he’s there to assist us. We got a good deal maybe, we like the car. Mr Robert is very nice to come back n forth to us dealing with the price. And thanks to Robert we got 0% interest . Me and my husband felt very lucky that day. And Ms Twala who assisted us on the financing part explaining to us all the options of warranty. Thanks everyone Lexus of Henderson for giving us opportunity to own expensive luxury model Lexus car. I can’t imagine I’ll get one right away. My husband very proud of it. More

process was NOT stream lined. More additional papers to sign as I’m trying to drive off the lot..took HOURS to leave the establishment. Approximately five hours- almost missed my prior commitments after b sign as I’m trying to drive off the lot..took HOURS to leave the establishment. Approximately five hours- almost missed my prior commitments after being forced to sign things I would never sign. Left the dealership without the spare set of keys - thankfully Charles remembered to give them back. Paid for license plate and my 30day Tags expired. They didn’t offer another temp tag for their mistakes and I sat at home for three days They took a DC without even needing it and They promised they would return it - showed up to the establishment and the death certificate is not found and they proceed to tell me they would mail it and I have not received it! It’s been almost two weeks... Richard Kaye has been in the business for over 20years then he should know the process in and out without having to back track. He was rude to me via text. I have screen shots of his attitude and harassment. These employees do NOT listen. I told them several times I had to work and the business hours do NOT align and they pestered me EVERY day. Only making me more perturbed and irritated because I am clearly not being heard. Richard His boss Thomas are unprofessional. Thomas is gas us gas for their mistakes and I had to spend a few minutes convincing Richard to give us what we were promised. They were more worried about moving inventory then actually doing the job properly. More

Oil leak It was done under warranty, when I ask David a loaner car I did not have problem what so ever. He was very professional to talk to. It was done under warranty, when I ask David a loaner car I did not have problem what so ever. He was very professional to talk to. More

Car Sales Martrell is an outstanding salesman. Is a very knowlegeable about the vehicles. He worked with us to get the best deal he could. We would recommend hi Martrell is an outstanding salesman. Is a very knowlegeable about the vehicles. He worked with us to get the best deal he could. We would recommend him to anyone. More

80,000 mile service David took excellent care of me. I had a loaner car as promised and he kept me appraised of the work being done and that needed to be done. David took excellent care of me. I had a loaner car as promised and he kept me appraised of the work being done and that needed to be done. More

Steering wheel service The friendliness and professionalism of everyone I encountered at Lexus of Henderson was exceptional. Want to thank Tyler and Craig again for outstand The friendliness and professionalism of everyone I encountered at Lexus of Henderson was exceptional. Want to thank Tyler and Craig again for outstanding service and wish everyone there a Merry Christmas and Happy New Year! More

Exceptional Service with David Thank your David for always taking care of all my Lexus’s! I am always confident bringing in my cars for service when David is helping me. Always outs Thank your David for always taking care of all my Lexus’s! I am always confident bringing in my cars for service when David is helping me. Always outstanding! More