Lexus of Henderson

Service department took great care of me David in service was very helpful and responsive. Everything promised was delivered, David made the process as simple as possible. Thank you to Davi David in service was very helpful and responsive. Everything promised was delivered, David made the process as simple as possible. Thank you to David and the staff. More

Very Happy My salesman Ray took care of everything from start to finish. Very professional and very knowledgeable. I will definitely buy here again. Good service My salesman Ray took care of everything from start to finish. Very professional and very knowledgeable. I will definitely buy here again. Good service and friendly staff. More

Wonderful but time consuming We felt very comfortable with Paul Dackow as our sales person. He was very professional and answered all our questions honestly. The only problem wa We felt very comfortable with Paul Dackow as our sales person. He was very professional and answered all our questions honestly. The only problem was the fact that we had to wait so many hours to get the sale finalized as they were short on personnel. More

Customer Care! My total experience from beginning to end, I would say was GREAT!! The only thing that I feel could have been better was the blank stares the sales te My total experience from beginning to end, I would say was GREAT!! The only thing that I feel could have been better was the blank stares the sales team members have when I initially entered the building. I felt a little intimidated by that it was not the BEST experience to say the least. I suggest greeting customers with a BIG SMILES and welcoming customers as they entered would be ideal. Total experience from the sales experience, flexibility of negotiations, efficiency of service, waiting area cleanliness, car service I would rate a 10. More

Professionalism Michelle Souson is a very professional and very attentive to the customer's need. It is very easy to work with Michelle. Paul talking very unprofessio Michelle Souson is a very professional and very attentive to the customer's need. It is very easy to work with Michelle. Paul talking very unprofessional. I will not recommend him to my friends. More

Jay is great. Always very helpful and communicative and works to get me in and out as quickly as possible. He took the time to update me throughout the process. Always very helpful and communicative and works to get me in and out as quickly as possible. He took the time to update me throughout the process. More

Scheduled Service very satisfactory Took Lexus RX 350 ( 4th RX 350 I've owned since 1999) for scheduled service. Car and service are rock solid. Loaner car provided as promised and no lo Took Lexus RX 350 ( 4th RX 350 I've owned since 1999) for scheduled service. Car and service are rock solid. Loaner car provided as promised and no long wait. Car was service and ready on time as promised. More

GS Service2019 Scheduling service was easy to accomplish online. A follow-up call was received to confirm details. On arrival the "greeter" was kind and accommodat Scheduling service was easy to accomplish online. A follow-up call was received to confirm details. On arrival the "greeter" was kind and accommodating. Service Mgr., David T. quickly greeted me and confirmed my reason for service and asked about other "issues" if any, that I may have with the vehicle. The 20,000 mile service was the primary reason for the appointment but I mentioned that I frequently heard and exterior squeak when hitting bumps while driving the car. David made note, processed my loaner car and promised to contact me regarding progress of the service. He fulfilled his promise and contacted me regarding a pick-up time. Upon arrival, he had a maintenance supervisor available to go along on a test drive to confirm the "squeak". During the test drive, the squeak was immediately diagnosed and a quick lubrication of the area was accomplished within 10 minutes. Problem solved. The closing was efficient, complete, informative and engaging. David is a personable leader who always seems to quickly and effectively handle my issues. I'd be the first to admit that I look forward to my maintenance visits at the dealership. David and the maintenance staff have a lot to do with that feeling. More

Outstanding curteous exceptional service.i would come back and have plans to look at the new car inventory I was given a recommendation that I need a new car vers curteous exceptional service.i would come back and have plans to look at the new car inventory I was given a recommendation that I need a new car verse puttymoney into an old car.Agreed More

Guacamole Service is the best in the west. Jay is the man, Nobody could beat the guy in term of customer service. The mechanic is very friendly also. Service is the best in the west. Jay is the man, Nobody could beat the guy in term of customer service. The mechanic is very friendly also. More