Lexus of Henderson

Covering up faulty maintenance with no response Since arriving to Las Vegas in 2014 from Hawaii, my vehicle has only been repaired and serviced by Lexus dealership in Hawaii or Lexus of Henderson, N Since arriving to Las Vegas in 2014 from Hawaii, my vehicle has only been repaired and serviced by Lexus dealership in Hawaii or Lexus of Henderson, NV. September 3, 2014 was my first service appointment with Lexus of Henderson for a 50K Factory Service. Since then, I've service my LS460 religiously every 5,000 miles with Lexus of Henderson. My last service was on January 11, 2019 for a 85K Factory Service. It was noted at that time, fluid leaking out of the right high pressure fuel pump, which I authorized to replace the seals and "O" rings as needed to stop the leak. On February 21, 2019, I returned the vehicle due to gas fumes coming from the engine compartment. The shop foreman discovered the high pressure fuel line needed to be retorqued which remedied the problem. Upon leaving Lexus Henderson on February 21, 2019, I drove directly to Firestone on West Horizon Ridge Pwky to have 4 of my tires replaced as recommended on the 85K service. The Firestone manager immediately showed me 4 broken Allen screws that was glued to the cover plate and the broken studs still in the rim. By gluing these broken Allen screws back onto the plate, indicated that the technician who broke the screws did not want me the owner to be aware that I had broken studs in my rim. I called David P Torrella (Lexus Service Manager) while at Firestone to inform him about this cover up. I text David the very next day on February 22, 2019 at 2:56 PM for a follow up and he informed that he is still investigating this cover up. Today is Wednesday, February 27, 2019 and I still have not heard from David Torrella, Service Manager for Lexus of Henderson, NV. I am proud to be a Lexus owner and very disappointed in Lexus of Henderson Maintenance Department. I hope someone follows up with me on this terrible incident. More

Great job by all involved Dealership is a well machine by all involved from Martrell in sales to Richard in finance. They went out of there way to find me the car I was wantin Dealership is a well machine by all involved from Martrell in sales to Richard in finance. They went out of there way to find me the car I was wanting .Martrell kept me informed the whole transaction Outstanding job!!! More

Pleasant experience renewing a new lease. Staff are very curteous & helpful. Place is clean, neat & comfortable. Sales representative Paul Dackow is professional & patient. Your financial m Staff are very curteous & helpful. Place is clean, neat & comfortable. Sales representative Paul Dackow is professional & patient. Your financial manager is very proficient. Overall it's a nice experience. More

RX350 purchase Very good experience. Except I feel like during financing the additional options could have been explained better. I was persuaded to take the lease e Very good experience. Except I feel like during financing the additional options could have been explained better. I was persuaded to take the lease end coverage, but I would have rather taken the tire coverage. Other than that I was a good buying experience. More

Airbag recall All went well except one small detail. The service or Detail department missed wiping off the black dash where the airbag was worked on. Not a big All went well except one small detail. The service or Detail department missed wiping off the black dash where the airbag was worked on. Not a big deal but I am a detail oriented person. More

Ridiculous Arrived at 10:45 for a headlight change and wash. Told 1 1/2 hours. 12:30 no car. 1:30 no car. 2:15 got car. Are you kidding me? 3. 1/2 hours????Ser Arrived at 10:45 for a headlight change and wash. Told 1 1/2 hours. 12:30 no car. 1:30 no car. 2:15 got car. Are you kidding me? 3. 1/2 hours????Service person very apologetic but your back of the house needs serious help. Not even an offer of a loaner. Although did get a card for a free detail. First time at this dealership as new to area. Be my last visit as well. Won’t use the destabilization as I likely wouldn’t see my car for days. More

Tito was amazing! I cannot tell you how hard Tito worked to get me into an auto loan with zero down and low monthly payment! The service was outstanding and frankly the I cannot tell you how hard Tito worked to get me into an auto loan with zero down and low monthly payment! The service was outstanding and frankly the best experience I have ever had buying a car. He worked late and over the weekend to answer all of my questions and concerns... even texting when I could not take a call. Thank you Tito - Lexus of Henderson is lucky to have you, cheers! - Brock More

Excellent Service It was a very pleasant and grateful staff Helpful throughout my day .. I would be happy to go back there again.. I would recommend this place to m It was a very pleasant and grateful staff Helpful throughout my day .. I would be happy to go back there again.. I would recommend this place to my friends More

Drop off, pick up! Quick drop off, quick pick update and details of service. Was in and out in 10 minutes both times and had no other issues that came up during the main Quick drop off, quick pick update and details of service. Was in and out in 10 minutes both times and had no other issues that came up during the maintenance. More

Lexus of Henderson For the past 5 years of the 19 years of always going to Lexus dealerships for my vehicles and service, I feel that Lexus if Henderson sets the “Gold S For the past 5 years of the 19 years of always going to Lexus dealerships for my vehicles and service, I feel that Lexus if Henderson sets the “Gold Standard” in all areas of service to a customer. Always a fine customer experience going there. Now, I have new NX300 & LOVE it! Thank you to Tito my Sales agent. Thank you to Jay me Service agent of the past few years! More