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Lexus of Henderson

Henderson , NV

4.8
5,698 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 5,698 reviews

September 03, 2022

Jayce genuinely cares and provides excellent customer service. He is truly an asset to Lexus of Henderson. More

by nat.ely1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jayce
Sep 06, 2022 -

Lexus of Henderson responded

Thank you for your confidence in Jayce! We are happy to have you as a Lexus of Henderson customer and we hope to welcome you back for your future service needs. Drive safely!

September 01, 2022

I received quick smooth and courteous service. Great communication. All work was explained. The waiting area was comfortable. More

by Fracado4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2022 -

Lexus of Henderson responded

It makes our day to hear that the Lexus of Henderson team delivered a seamless service experience! Thanks for sharing and leaving us a five-star review. See you next time!

August 31, 2022

Jayce and everyone at the dealership were great! My 2004 RX330 runs like a new car! More

by Gfkeller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce
Sep 01, 2022 -

Lexus of Henderson responded

This feedback is music to our ears! Thank you for choosing Lexus of Henderson and for sharing your experience with Jayce and our team. Drive safely until we see you again!

August 31, 2022

Everyone is friendly. However lacking in communication . After I made appointment I cancelled. They never got the word & came anyway. Fortunately I was able to keep the ap More

by Kayrome
Recommend Dealer
Yes
Employees Worked With
Joshua Pascual
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael, Steven
Sep 06, 2022 -

Lexus of Henderson responded

Thank you for your business and feedback. While I'm glad you received friendly care, I'm sorry our communication left more to be desired. We will use this review in our constant effort to improve our service, and I hope that's clear moving forward. Best regards, Craig Kelly - Service Director - 702-228-7736

August 30, 2022

Good customer service. Fast service. Place is nice and clean with amenities. Service advisor was able to locate vehicle service history quick. Provided information on n More

by Mary Ann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tylet
Aug 30, 2022 -

Lexus of Henderson responded

Our team is always happy to help you out, Mary! Thank you so much for supporting Lexus of Henderson and we'll see you next time!

August 30, 2022

I have been customer last 15years with service manager David Torrella.He is professional, trusted always! Make me comfortable More

by RAINBOWKAY2003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Torrella
Aug 31, 2022 -

Lexus of Henderson responded

Reviews like this make our day! We're thrilled David has provided excellent service that's earned your loyalty over the years. Thanks for being a Lexus of Henderson customer!

August 28, 2022

Tyler did a great job of making sure my service appointment was as low stress and efficiently executed as possible. Everyone at the dealership showed competency and kindness. Thank you all! More

by DD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fabian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Heishman
Aug 29, 2022 -

Lexus of Henderson responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with Tyler and the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

August 27, 2022

One of the things I appreciate most about my Lexus IS the professional, personable, thorough service department. They are the best! More

by THINKBIG2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Lexus of Henderson responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back!

August 26, 2022

Efficient, friendly on time enjoyed the experience. Was offered a. Loan card and had good follow up More

by TURNIPTRUK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2022 -

Lexus of Henderson responded

This is what we strive for at Lexus of Henderson! Thank you for your review!

August 26, 2022

Service is always done in a efficient and complete way. The vehicle is washed on the outside. A courtesy vehicle was provided and was much appreciated. More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2022 -

Lexus of Henderson responded

Thanks for sharing your appreciation of Lexus of Henderson, Bill! It's our pleasure to offer thorough and accommodating service. Until next time!

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