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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,943 Reviews
Call Service Center (702) 228-7736

4,943 Reviews of Lexus of Henderson - Service Center

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January 28, 2023

My last visit service was very satisfactory. My service advisor Steve was very helpful in looking into my repairs More

by CLEMADI2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2023 -

Lexus of Henderson responded

We appreciate the time you took to give Steve a shoutout! Thank you for letting others know what being a guest with Lexus of Henderson is like. See you again next time!

January 28, 2023

I had an indicator light that I had a low pressure tire. I took my vehicle into service and within 45 minutes the tire was repair. Thank you! I love love love Lexus Dealership. More

by sharinlv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve
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Jan 30, 2023 -

Lexus of Henderson responded

Thank you for the review! We are thrilled to hear that you had such a successful service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

January 25, 2023

Always good service. Always good service. Always good service. Always good service. Always good service. Always good service. More

by ANTHONY.CAIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TYLER
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Jan 26, 2023 -

Lexus of Henderson responded

Thank you for the 5-star review of Lexus of Henderson, Anthony! We are glad to have you as a loyal customer.

January 25, 2023

My car was misdiagnosed I was told my cam seals, valve cover gaskets along with rear main seal were all leaking but you didn't bother to check the color of the leak turns out the leak was coming from the More

by warren320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2023 -

Lexus of Henderson responded

I am sincerely sorry if we misdiagnosed the issues with your vehicle. This is not the top-notch service we strive to deliver, and I will address your comments with my team to see what might have gone wrong. In the meantime, if you could please call me, I would like to ensure we make this right. Thank you, Craig Kelly - Service Director - 702-228-7736

January 23, 2023

Please write us a 15 word minimum for this dealership thank you it’s very nice More

by Dionyagoobi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Twala Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Faden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Pascual
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Suson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryon Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2023 -

Lexus of Henderson responded

Thank you for the review of Lexus of Henderson! We aim to deliver 5-star experiences to all our customers. See you around!

January 23, 2023

Always great service. That is what I expect from Lexus dealership. The service advisor did a great job More

by RAJAINGLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The service advisor was Jaycee.
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Jan 24, 2023 -

Lexus of Henderson responded

Thank you so much for stopping by to review Lexus of Henderson! We appreciate your loyal business and look forward to next time!

January 22, 2023

Service department has always been great. Got the car originally here and it, too, has been great. More

by PREP4PCAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Torrella
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Jan 23, 2023 -

Lexus of Henderson responded

Thanks for the review. We're happy to hear that the Lexus of Henderson team impressed you and ensured you were satisfied. See you around!

January 21, 2023

Stephen Diem is an amazing service rep. His customer service is unmatched. He is consistently good at what he does. More

by CRISSYSMITH7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Diem -5 stars
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Jan 23, 2023 -

Lexus of Henderson responded

Thank you for this review! It is great to hear that Stephen worked hard to assist you and ensure you were well taken care of. See you around, from the Lexus of Henderson team.

January 21, 2023

Excellent service! They said it would take about an hour and a half and it was a little less. Nice area to wait in. Friendly people. More

by terrilwebb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2023 -

Lexus of Henderson responded

Our team is happy to see your 5-star review! Thanks for supporting Lexus of Henderson and we will see you next time!

January 19, 2023

Service is always in time and completed correctly. I highly recommend lexis service for any needs. More

by DAVID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2023 -

Lexus of Henderson responded

Thank you so much for the 5-star review, David! Our team is always happy to help you out!

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