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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,943 Reviews

4,943 Reviews of Lexus of Henderson - Service Center

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August 30, 2022

I have been customer last 15years with service manager David Torrella.He is professional, trusted always! Make me comfortable More

by RAINBOWKAY2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrella
Aug 31, 2022 -

Lexus of Henderson responded

Reviews like this make our day! We're thrilled David has provided excellent service that's earned your loyalty over the years. Thanks for being a Lexus of Henderson customer!

August 28, 2022

Tyler did a great job of making sure my service appointment was as low stress and efficiently executed as possible. Everyone at the dealership showed competency and kindness. Thank you all! More

by DD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Heishman
Aug 29, 2022 -

Lexus of Henderson responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with Tyler and the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

August 27, 2022

One of the things I appreciate most about my Lexus IS the professional, personable, thorough service department. They are the best! More

by THINKBIG2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Lexus of Henderson responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back!

August 26, 2022

Efficient, friendly on time enjoyed the experience. Was offered a. Loan card and had good follow up More

by TURNIPTRUK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2022 -

Lexus of Henderson responded

This is what we strive for at Lexus of Henderson! Thank you for your review!

August 26, 2022

Service is always done in a efficient and complete way. The vehicle is washed on the outside. A courtesy vehicle was provided and was much appreciated. More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2022 -

Lexus of Henderson responded

Thanks for sharing your appreciation of Lexus of Henderson, Bill! It's our pleasure to offer thorough and accommodating service. Until next time!

August 25, 2022

Sometimes the amount of time for service is longer than informed or expected. Otherwise, they do make me feel valued. More

by TAMMY27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Dackow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2022 -

Lexus of Henderson responded

Thank you for the review, Tammy! We are glad to hear that you have enjoyed working with the Lexus of Henderson team. With regard to the rest of your feedback, we apologize for your visits taking longer than anticipated and will be sure to work towards improving our efficiency in the future. If there is anything else we can do to assist you, please feel free to reach out. Best, Craig Kelly - Service Director - 702-228-7736

August 25, 2022

The service dept is very helpful, courteous, and gives advice when asked for. I strongly recommend Lexus of Henderson More

by Kode42gNelson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2022 -

Lexus of Henderson responded

This is what we strive for at Lexus of Henderson! Thank you for supporting us with your review!

August 24, 2022

Had a nail in my tire on my 16 GSF and Tyler got it handled for me no charge awesome thanks again! In and out in no time at all ! Great service at Lexus of Henderson!! More

by Joe-rice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryon Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Lexus of Henderson responded

Thank you, Joe, for trusting Tyler and the team to assist! We strive for best-in-class work here at Lexus of Henderson, from handling nails in tires to performing major repairs, we're here to support you!

August 22, 2022

Everyone was professional, friendly, polite, worked fast and efficiently. I like that they washed my car too. More

by MeganFonte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jace
Aug 22, 2022 -

Lexus of Henderson responded

Megan, when we see words like "professional", "friendly", and "polite", we know we are doing a great job! Thank you for the 5-stars from all of us at Lexus of Henderson!

August 21, 2022

The service department did an amazing job. The facility is the best in Las Vegas. More

by Lamurphy3434
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler in service
Aug 22, 2022 -

Lexus of Henderson responded

Thank you for the great review! We are so glad to hear that you had a successful service experience. Drive safely, and we hope to see you again at Lexus of Henderson!

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