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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,017 Reviews

5,017 Reviews of Lexus of Henderson - Service Center

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September 15, 2021

Great service love it.i will come back .Taylor the best like always thank you More

by Oscar flores
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor
Sep 16, 2021 -

Lexus of Henderson responded

Thank you for the great feedback, Oscar! We are thrilled to hear that you had such an outstanding experience working with Taylor. Drive safely, and we hope to see you back at Lexus of Henderson!

September 14, 2021

Lexus of Henderson's outstanding Service team treated me well as always. Mr. David P. Torrella, my service advisor was very attentive to all my concerns about my Lexus service yesterday. I give 10 🌟 More

by Moesuccess28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MR. DAVID P TORRELLA
Sep 15, 2021 -

Lexus of Henderson responded

Thank you so much for your continued business! It means a lot to hear that you are always so well taken care of and we will pass along your appreciation to David and the team. See you next time at Lexus of Henderson!

September 14, 2021

Customer service was excellent. Paying $161 simply to understand what’s wrong isn’t excellent. More

by Maria
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
Oct 18, 2021 -

Lexus of Henderson responded

Maria, I am sorry that you were dissatisfied with the cost of your diagnosis. We want our guests to feel that they received top-of-the-line service at a great value and it is disappointing that this wasn't reflected in your experience. I would be more than happy to speak with you directly and see what I can do to make you a happy customer. Thank you, Craig Kelly - Service Director - 702-228-7736

September 13, 2021

Very satisfied with the service I received, everyone who dealt with me were excellent in their helpful attitude More

by vegasvino
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2021 -

Lexus of Henderson responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful experience working with the Lexus of Henderson team. Drive safely, and we hope to see you again down the road!

September 13, 2021

Jayce Messer always go above and beyond his duty. Always keep me updated on the status of car. More

by bong_calma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
Sep 13, 2021 -

Lexus of Henderson responded

We are so happy to hear that Jayce took such great care of you and your vehicle! Thank you for choosing Lexus of Henderson and for taking the time to leave us a review. We look forward to working with you again!

September 12, 2021

Over 9 years, they have been take Care of my car.I am Over 9 years, they have been take Care of my car. I am very happy with service and David is wonderfully explained all my questions. More

by CHONGSPRADLING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrella
Sep 12, 2021 -

Lexus of Henderson responded

Your loyalty to Lexus of Henderson is outstanding! It brings us so much joy to hear that you know you can rely on David and the team for exceptional service. We can't thank you enough for all you do for our business and we look forward to providing you with more informative care down the road!

September 12, 2021

David always takes care of everything and addresses any issues. He informed me that it would be short appointment and that unfortunately the car wash was being fixed - so no free wash LOL - not a big deal More

by TF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David torella
Sep 12, 2021 -

Lexus of Henderson responded

We deeply appreciate your kind words. It is always great to see that David is creating positive experiences for our valued guests. Thanks for choosing Lexus of Henderson!

September 12, 2021

This dealership is exceeds my expectation, I didn't even buy my car here but they make you feel like a valued customer and the hospitality is a plus thanks to the crew for everything. I had 2 airbag recalls More

by jonof
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Holliday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Pascual
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Dackow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Suson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fabian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martrell Fantroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2021 -

Lexus of Henderson responded

We are always happy to help you out! Thanks for visiting Lexus of Henderson!

September 12, 2021

I had my Lexus in for routine service and from the service writer to the service consultant all support staff are friendly and courteous. The facility is always clean and waiting area comfortable. More

by Maryellen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrella
Sep 13, 2021 -

Lexus of Henderson responded

Hi Maryellen - Thank you for taking the time to write such a positive review of Lexus of Henderson! It's great to hear that our team could make your service visit a breeze. Please don't hesitate to give us a call if you have any questions. Drive safe!

September 11, 2021

I always got to this dealership. The staff is very friendly especially Jaycee. He always goes above and beyond. I always ask for him when I have my car serviced. More

by Myongsy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaycee
Sep 13, 2021 -

Lexus of Henderson responded

We're so grateful for the outstanding rating and for your loyal business! Thank you for taking the time to share - we look forward to working with you again down the road. Be well! - the Lexus of Henderson team

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