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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,017 Reviews

5,017 Reviews of Lexus of Henderson - Service Center

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September 11, 2021

Stephen was helpful and great to work with. Leases Lexus for years and always have a great experience with servicing. I will definitely be coming back More

by QUINTEN_SANDIEGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen
Sep 13, 2021 -

Lexus of Henderson responded

Thank you for the wonderful feedback! We are so happy Stephen always delivers a top-notch experience for you. We look forward to seeing you at Lexus of Henderson again. Take care!

September 09, 2021

Service was excellent and very quick. Convenient to my work and a loaner vehicle was provided. Tyler was great to work with and I will definitely bring my car to them when needed. More

by NOTO446
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
Sep 10, 2021 -

Lexus of Henderson responded

We're so happy to hear we've earned your business! It's always a priority to provide thorough yet efficient care to our guests, and we're glad to know that Tyler really hit the mark for you. We look forward to working with you again at Lexus of Henderson and we wish you safe travels until we see you next!

September 09, 2021

Excellent service. Very professional and courteous team of staff. Absolutely love my Lexus dealership and will never go anywhere else in Vegas besides Lexus of Henderson! More

by ALEXSELLSNICECARS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Pascual
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fabian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2021 -

Lexus of Henderson responded

Alex, thank you for your kind words about our team and their professionalism and courteous care! We really appreciate you taking the time to share your love for Lexus of Henderson and it means so much to us that you'll use our services exclusively. We're thankful to have customers like you and we look forward to working together in the future!

September 09, 2021

Craig Kelly, service manager, was very helpful on a matter involving an inappropriately assertive/aggressive service associate. His attention to and appreciation of the difficulty was commendable. Th More

by WHAVINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2021 -

Lexus of Henderson responded

Thank you for taking the time to share this feedback. While we apologize for your disappointing experience, we are glad to hear that Craig went above and beyond to help make things right. If there is anything more we can do to assist you, please don't hesitate to reach out. Best, the Lexus of Henderson team

September 08, 2021

Everything was smooth.Thank you. My car was in service for 1 week. Courtesy car made life easier. Detailed communication was greatly appreciated!! Thanks again More

by JOSEPHINE1008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
Sep 09, 2021 -

Lexus of Henderson responded

We are so happy to see your review! Nothing makes our day more than positive feedback from our valued guests so we will certainly let the Lexus of Henderson team know they were a big help. Have a great day!

September 08, 2021

I appreciate the quickness since I was waiting on site, and the willingness to do a hand wash on my car as the machine was down. More

by cheryl.westfall24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2021 -

Lexus of Henderson responded

Cheryl, we are thrilled that our team provided such thorough, efficient service! Thank you for coming to Lexus of Henderson and for taking the time to share your feedback. Drive safely and we hope to see you again!

September 05, 2021

The service was great -from making the appointment/ dropping off my car - updating me on the service/ picking up my car - going over what else needed to be done thanks so much More

by Sandra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce
Sep 07, 2021 -

Lexus of Henderson responded

Hi Sandra! We are so pleased the Lexus of Henderson team was able to deliver a five-star service experience. Thank you for stopping by. Please feel free to let us know if there is anything else we can do for you. Take care!

September 04, 2021

Amazing honest service. There was no pushing of additional services and courteous of my time. Jayce was phenomenal and constantly checking on me. This is my new service center! More

by M Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Lexus of Henderson responded

We are delighted that Jayce and the team earned your continued business and your kind review! Thank you from all of us at Lexus of Henderson and safe travels until we welcome you back next time.

September 04, 2021

I highly recommend Lexus of Henderson service dept. Jayce is definitely on top of it. He kept me informed throughout the time my car was in the shop. More

by IVYDANE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Lexus of Henderson responded

We're delighted to hear we're providing the exceptional service we strive for, Ivy. From the entire Lexus of Henderson team, thank you for your review, and come back next time!

September 04, 2021

They service my IS350 and do great work. Professional, efficient, car comes back ultra clean. The team has me in and out quickly, good attention to detail. More

by DavidLexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrella
Sep 07, 2021 -

Lexus of Henderson responded

Thank you for trusting us with your business and your Lexus IS 350! We are thrilled that you always have such positive experiences with our team and we look forward to seeing you at Lexus of Henderson next time.

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