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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,943 Reviews

4,943 Reviews of Lexus of Henderson - Service Center

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July 17, 2021

Due to relocation, this was our 1st service at Henderson. Experience was fine. Service was timely and service Manager seemed on top of our needs. More

by RMR1021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Lexus of Henderson responded

Thank you for leaving Lexus of Henderson a review! We're glad we made your first service visit a success, and we hope to see you back for many more down the road. Safe travels!

July 17, 2021

Very polite staff. Great customer service all around. I would recommend Lexus to all my family and friends. If, I had to choose again. It would be Lexus. More

by JJLUVMONEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce
Jul 19, 2021 -

Lexus of Henderson responded

Your recommendation of our team means a lot to us! Thank you for choosing Lexus of Henderson and for taking the time to review our work. Safe travels until we see you again!

July 17, 2021

Always met with a smile putting us at ease to ask any questions, define problems and leads us to a successful completion. Your lounges are super comfortable and all the staff we have dealt with are so ve More

by mo63flores
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fabian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Lexus of Henderson responded

All of us here at Lexus of Henderson love hearing positive feedback from our guests! Thank you for entrusting us with your vehicle needs - we hope to have the pleasure of working with you again soon.

July 17, 2021

They are so efficient and friendly. Everyone knows what the other is doing so it is such a smooth process bringing your car iin for service. More

by Lisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Lexus of Henderson responded

Lisa - Thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful time working with the Lexus of Henderson team. Drive safely, and we hope to see you again down the road!

July 16, 2021

David is always willing to assist us! Great services every time go. The other staff are also friendly and kind. The waiting areas are always clean. More

by Judynakandakare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Jul 16, 2021 -

Lexus of Henderson responded

We appreciate your confidence in David and our team to get the job done. Drive safely, and we hope to see you back at Lexus of Henderson!

July 16, 2021

Very friendly service. They give you recommendations on what needs to be fixed but they don’t press you. My car was ready by the estimated time. More

by ALEX8526
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Diem
Jul 16, 2021 -

Lexus of Henderson responded

Hi Alex, thanks so much for coming into Lexus of Henderson. We appreciate the business, glad we met expectations and hope to see you again next time!

July 16, 2021

David Torello is amazing. He has always done his best to explain repairs, has great customer service skills. Even when things were not so great from service end, he came through and fixed the issue. Love th More

by NATASAMHC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torello
Jul 19, 2021 -

Lexus of Henderson responded

Thank you for giving our dealership such a marvelous rating! We are happy to hear David was able to take great care of you during your service visit. Feel free to call or stop by if there is anything else we can do for you! - Lexus of Henderson

July 16, 2021

The service is good. The customer service representative is great. He always takes great care of our needs and offer sound advice. The waiting areas and restrooms are well maintained. All of this is why I r More

by Hcuddihy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman
Jul 19, 2021 -

Lexus of Henderson responded

Thank you for leaving Lexus of Henderson a review and trusting us with the maintenance of your vehicle. It is truly our pleasure to assist you! Safe travels, and we'll see you again next time!

July 16, 2021

I like this dealership. but, we were concerned that they didn't put the car though the car wash before returning the car to us. More

by Texaslady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy
Aug 06, 2021 -

Lexus of Henderson responded

Thank you for this review. We strive to deliver top-notch service, and I apologize for the inconvenience regarding your car wash. I assure you that we will keep this feedback in mind moving forward. If there is anything more I can do to assist you or improve your visit, please don't hesitate to give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

July 16, 2021

As expected I always get excellent customer service from the folks at Lexus. They always take care of all my needs. I appreciate the folks at Lexus More

by JONESDL3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Heishman Service department
Jul 18, 2021 -

Lexus of Henderson responded

Thank you for the lovely review! It means a lot that our service continues to stand out to you and we hope to see you at Lexus of Henderson again next time. Have a great day!

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