Back

Lexus of Henderson - Service Center

Henderson , NV

4.8
4,984 Reviews

4,984 Reviews of Lexus of Henderson - Service Center

Sort by
March 03, 2021

Service at Lexus is the reason I will not buy from another dealership. Always fast, honest, and reliable! The only bad thing is that when I get a loaner, it makes me want to upgrade my car! More

by MHOLMES24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2021 -

Lexus of Henderson responded

We're so lucky to have you in the Lexus of Henderson family! Your confidence in our team and our business means the world to us. Thank you for trusting us with all your repair and maintenance needs!

March 03, 2021

Recall work was done in time and efficient. The veh was washed and returned clean and topped off with fuel. Very nice experience for my wife to handle by herself while I was out of town More

by Seaspencer433
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
Mar 03, 2021 -

Lexus of Henderson responded

Thank you for taking the time to review us! We appreciate your business and are happy to hear that you had such a successful experience working with the Lexus of Henderson team. Drive safely, and we hope to see you again down the road!

March 02, 2021

Took our RX in for warranty service on the driver’s indoor handle. Received the car back with an improperly assembled door, gaskets hanging down and not in the proper place. Will have to take it back a More

by JLIN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Person who worked on vehicle unknown
Mar 31, 2021 -

Lexus of Henderson responded

This is a disappointing review to read. We do strive for top-quality service here, and I would certainly like to ensure we get this all sorted out for you. Please don't hesitate to give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

March 02, 2021

I brought my RX in for its 30k service and was promptly greeted. The service was completed on time with no extra charges above the estimate. We always experience excellent service at this dealership and w More

by GPG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
Mar 03, 2021 -

Lexus of Henderson responded

Thank you for your continued support of Lexus of Henderson! We appreciate you trusting our team with your business and your Lexus RX. Safe travels until we see you next!

March 02, 2021

Stephen have always been very helpful, answers questions promptly and very knowledgeable. Overall service has always met satisfaction. Thanks for helping me with my car maintenance More

by Khay Cagabhion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen
Mar 03, 2021 -

Lexus of Henderson responded

Khay - Thank you so much for being part of the Lexus of Henderson family! We are overjoyed that you can trust Stephen to provide helpful service. Enjoy your day!

March 02, 2021

Great customer service. LoH service staff got me in and out on the drop off and pickup quickly. They even did a great job on the post-service car wash and straightened a bent license plate for us. They a More

by NX300h
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2021 -

Lexus of Henderson responded

It was our pleasure to provide you with efficient, top-notch service! Thank you for giving Lexus of Henderson your business and stellar review. We hope to welcome you back for your future service needs!

March 02, 2021

My Lexus and I arrived earlier than my appointment, the person on the island said no problem. Asked that I get comfortable in the lounge and he would come get me when the vehicle was ready. Shortly thereaf More

by SCOTTFULWIDER2020
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2021 -

Lexus of Henderson responded

We are thrilled that our team took such great care of you and your vehicle and got you back on the road in no time! Thank you for giving Lexus of Henderson your business and great review. See you next time!

March 01, 2021

Always the best service! Clean and beautiful. From staff to managers will never buy a different car! This experience and every experience is absolutely a 5 star dealership! Thank you for the support excelle More

by SUSANSTOLTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Lexus of Henderson responded

Susan - We can't thank you enough for this fantastic feedback! It's always a privilege working with you and we're proud to have earned your support. We'll be sure to share your kind words with the rest of the Lexus of Henderson team and we look forward to seeing you back here next time!

March 01, 2021

Jayce always makes my experience great. He greeted me immediately and kept me informed the entire time. The loaner I received was clean. Thank you! More

by RAYANAGI9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
Mar 01, 2021 -

Lexus of Henderson responded

Thank you for taking the time to post a review! We are so glad that you can depend on Jayce for excellent service and we appreciate you taking time to commend him. Have a fantastic week! - Lexus of Henderson team

February 28, 2021

All employees were very professional, friendly and eager to please. The estimated time for service was accurate with updates given freely. A good experience all around! More

by Snooks2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
Mar 01, 2021 -

Lexus of Henderson responded

Thank you for taking the time to review us! We appreciate your business and are happy to hear that the team delivered such an efficient service experience. Drive safely, and we hope to see you again at Lexus of Henderson!

...
300
...