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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,038 Reviews

5,038 Reviews of Lexus of Henderson - Service Center

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March 12, 2021

Very friendly and speedy service. Can in for a damaged tire and they replaced it, no charge as it was still under warranty. Very satisfied. More

by Woodies5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you with your tire here at Lexus of Henderson, and if you ever need anything else, don't hesitate to come back and see us again!

March 12, 2021

Easy to make service appointment. My service rep Jayce was polite. knowledgeable and thorough which was very much appreciated. Will be back for next service. More

by ctaniguchi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
Mar 15, 2021 -

Lexus of Henderson responded

Thank you for choosing Lexus of Henderson for your auto service needs! We are delighted that Jayce provided knowledgeable service and we look forward to working together again in the future.

March 12, 2021

The staff was very professional and courtesy and they went far and beyond customer service and satisfaction. I am very happy and will be returning More

by ramontewesley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Holliday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Dackow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fabian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martrell Fantroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that our team provided the excellent service we pride ourselves on here at Lexus of Henderson, and we look forward to your next visit!

March 11, 2021

Jayce did an excellent job taking care of me. I had a broken CD player in my RX 350. He was friendly and provided excellent customer service. The entire process was no hassle at all. Highly recommend him More

by Myongsy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
Mar 11, 2021 -

Lexus of Henderson responded

We really appreciate the positive feedback! It's great to hear that Jayce took such good care of you and your Lexus RX 350. Thank you for coming to Lexus of Henderson for your CD player repairs!

March 11, 2021

David Torrella was amazing, his attention to details and quickness definitely made the difference. I was treated with courtesy for all members os the staff More

by ROBERTONUEZ1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrella
Mar 11, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! David is an excellent member of our team at Lexus of Henderson, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

March 11, 2021

Tyler is a pleasure to work with at Lexus. He always makes a point to clearly explain what will be happening with each service visit. When the appointments are scheduled to run longer, Tyler is quick to More

by David N.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman
Mar 12, 2021 -

Lexus of Henderson responded

David, thank you for taking the time to leave us a review! Tyler is an excellent member of our team at Lexus of Henderson, and we will certainly let him know that you appreciate his help. We are grateful to have you as a customer, and we look forward to your next visit!

March 11, 2021

I purchased my last two vehicles from Lexus of Henderson and have received excellent service. They take great care of my vehicles and go the extra mile to make sure I am satisfied with my service. I have no More

by Harold@Keyleaf.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem and Alfred Sweeting
Mar 12, 2021 -

Lexus of Henderson responded

We are proud to have you as a returning customer, Harold. Thank you for your continued business and your confidence in our tam. We look forward to welcoming you back to Lexus of Henderson next time!

March 11, 2021

I always get treated well at Henderson Lexus. Never had a problem here. I have been coming to this location for 6 years and 2 Lexus’s later. More

by Iadore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Henderson, and we will certainly let our team know that you appreciate their help. We are grateful to have you as a customer, and we look forward to your next visit!

March 11, 2021

My 2019 ES 350 was service for a fuel pump recall. After replacing the fuel pump, the spilled fuel inside my car was not clean I drove the with windows rolled down, park my car outside my driveway for 3 nig More

by JOS.ABUEG
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2021 -

Lexus of Henderson responded

I am extremely concerned to read this feedback, as this certainly doesn't sound like the kind of meticulous, high-quality service we expect for our guests. I will share this review with my team to ensure that this doesn't happen again. I would appreciate the opportunity to speak with you directly and see what I can do to improve the situation. Please give me a call when you get a moment. Thank you, Craig Kelly - Service Director - 702-228-7736

March 11, 2021

Excellent service! This is the 3rd Lexus we have purchased and we are very happy with the wonderful service we have received. Nothing beats a Lexus ride! More

by KILTIEMAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Suson
Mar 11, 2021 -

Lexus of Henderson responded

Thank you so much for your repeat business! We are delighted to hear that you're satisfied with our service and we appreciate you taking the time to post a review. Have fun in your new ride! - Lexus of Henderson team

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