Lexus of Henderson - Service Center

The knowledge of workers at Lexus of Henderson and Las Vegas is woefully inadequate. When we selected our ES 350 at the Las Vegas branch, we told the salesman we wanted adaptive cruise control (ACC) equal to ou is woefully inadequate. When we selected our ES 350 at the Las Vegas branch, we told the salesman we wanted adaptive cruise control (ACC) equal to our 2015 Subaru Outback. He - and the tech who gave us our orientation - indicated it was. It absolutely is inferior. Subaru Eyesight is ALL SPEED adaptive cruise control. The 2018 ES 350 works only above about 30 mph. If we had been told that - they flat out did not KNOW - we never would have selected the 2018 ES 350. At this service appointment, we asked if there was any way to upgrade our adaptive cruise control to an ALL SPEED version. The first answer, from the shop foreman, was "No. Lexus only has one version of ACC." We know that is not true, from our own research - which we did, unfortunately, too late. The service manager was courteous, but not very knowledgeable, which is really too bad, but for the shop foreman to be that ignorant is inexcusable. More

Scheduled maintenance David scheduled a loaner since my 30,000 mile scheduled maintenance was going to take a little longer than a regular service job. The loaner was a ve David scheduled a loaner since my 30,000 mile scheduled maintenance was going to take a little longer than a regular service job. The loaner was a very nice and new ES 350. Good luck getting this treatment at other dealerships. More

Roger c Great service! All employees were very friendly, courteous and very knowledgeable. My appointment was on time and the work was completed in a timely f Great service! All employees were very friendly, courteous and very knowledgeable. My appointment was on time and the work was completed in a timely fashion. More

Great service as always! The main reason I bought a Lexus is because of the great customer service provided by Lexus Of Henderson. Dave is awesome and has always made this a The main reason I bought a Lexus is because of the great customer service provided by Lexus Of Henderson. Dave is awesome and has always made this a great experience I recommend them to anyone ! More

Customer service at its best Service writer David terrella was extremely helpful and informative. David kept me up to date with my vehicle, let me know what else I needed to do. H Service writer David terrella was extremely helpful and informative. David kept me up to date with my vehicle, let me know what else I needed to do. He always greets me with a smile and a handshake, made me feel at home. More

Always reliable It's just everything is perfect, time response, service,. It's beyond the words and you just should experience it.It's all about courtsy. It's just everything is perfect, time response, service,. It's beyond the words and you just should experience it.It's all about courtsy. More

Good experience Kudos to Lexus of Henderson - they always do a fantastic job! Very helpful. Great team. Repairs are taken care of in a timely fashion. Keep up the goo Kudos to Lexus of Henderson - they always do a fantastic job! Very helpful. Great team. Repairs are taken care of in a timely fashion. Keep up the good work! More

Lexus of Henderson is great I enjoy going to Lexus of Henderson. The employees are warm, genuine & extremely professional. Both of my vehicles are from this dealership. I will co I enjoy going to Lexus of Henderson. The employees are warm, genuine & extremely professional. Both of my vehicles are from this dealership. I will continue a long term business relationship with them due to their excellence in all areas from sales to service. More

Lexus of Henderson Service Department is 5 Star The service department at Lexus of Henderson makes the process of taking in your car efficient and friendly! They understand your time is valuable and The service department at Lexus of Henderson makes the process of taking in your car efficient and friendly! They understand your time is valuable and don't waste it. More

Awesome!! David Torrella went above and beyond to accommodate any and every need we had. Amazing customer service! We couldn’t ask for anything more. Car was se David Torrella went above and beyond to accommodate any and every need we had. Amazing customer service! We couldn’t ask for anything more. Car was serviced, cleaned, and returned quickly. A+ More