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Lexus of Knoxville
Knoxville, TN
1,008 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,008 reviews
April 19, 2017
oil change, head lamps lights polished, rear lights replaced The service center is always polite, and easy to work with. They are always kind to let me borrow a loaner till my car is fixed. The service center is always polite, and easy to work with. They are always kind to let me borrow a loaner till my car is fixed. More
by JackieBivens
Employees Worked With
Harry- very nice and nice to look at.
Helpful December 15, 2016
Interview Mr. Flores is a very polite gentleman. The receptionist was very kind, and assisted me with the application process. Mr. Smith coordinated my Mr. Flores is a very polite gentleman. The receptionist was very kind, and assisted me with the application process. Mr. Smith coordinated my visit. Many thanks to all. More
by bobervin1958
Employees Worked With
Daniel Flores, Robert Smith
July 31, 2016
Customer satisfaction I first had a 1999 ls400. Now i have a 2002 ls430. Not everyone that drives a lexus is rich but either way, you're treated with respect and fairness. I first had a 1999 ls400. Now i have a 2002 ls430. Not everyone that drives a lexus is rich but either way, you're treated with respect and fairness. Jamison and Harry in the service department are terrific! They listen!! They are also enthusiastic and knowledgeable. I trust them to be up front and honest. What they dont know, they go above and beyond to find out. More
by Moonstone
Employees Worked With
Jamison and Harry
January 31, 2016
Not a good experience I'm really surprised at all the good ratings I see here. I was interested in buying a Lexus RC 300. Went into the dealership, it was very chaotic, I'm really surprised at all the good ratings I see here. I was interested in buying a Lexus RC 300. Went into the dealership, it was very chaotic, lots of people. A saleswoman named Catherine came to help us and we told her which car we wanted to see. She didn't ask about color, features we wanted, she just went back and brought out an RC 200. When we told her it wasn't the car we wanted she seemed confused. She checked, they didn't have a 300 on sight, so we test-drove the 200. I asked her if there were features I needed to know about before we left for our drive and she said no. So no instruction on any features. Along the way I asked her about features in the car, she didn't seem to really care to explain or didn't know, not sure which. I have to note that she was very nice, she just didn't seem to know a whole lot about the car. After the test drive we were left standing for quite a while in the middle of the waiting room, no offer to sit, no offer of water. We were finally led back to a room where she left us with Daniel Flores to discuss price if we had the model of the car we wanted shipped in. We wanted the RC 300 ordered with the options that we wanted. We knew what that would cost. Instead he told us he could ship in one of two cars that were fully loaded with items we did not want. He didn't seem to hear that we were willing to place an order and wait for what we wanted. Ignoring that we wanted to order a car, Daniel immediately went into a "sales pitch" for all the additional cost of items we did not want that were added to the sticker price. The items were gap insurance, pinstripe, door/handle plastic adhesive to the car and $1200 to have a car sent from another dealer. (The car that had more options than we wanted.) We told him we didn't want these items and he said they "were a service that Lexus provides to it's customers and not optional." (BTW, he said we could decline any of these options, but we would still be charged for them.) The pin stripe wasn't something we wanted, but again, it was not optional. They actually add it when the car comes in to their lot. He wasn't listening to us. We were prepared to buy that car, which costs over 50K. We left and immediately went back to Audi where we were treated extremely well and with respect. I had heard of similar experiences from friends from this same dealer, but I really wanted that car. Now I get it. The service and treatment matters. I don't want the car that much! More
by VT
Employees Worked With
Catherine, Daniel Flores
September 20, 2015
Aug 26 2015 I stopped to get my Lexus serviceman ended up getting a new E S 2016,, I dealt with Paige an Daniel Flores! They did a great job!! I wouldn't trade I stopped to get my Lexus serviceman ended up getting a new E S 2016,, I dealt with Paige an Daniel Flores! They did a great job!! I wouldn't trade them for another dealership! Very professional an they do return calls!!! More
by Ginny.doglover
Employees Worked With
Paige Hughes, Daniel Flores
August 31, 2015
They made every effort to fix any issues. The service manager, when contacted about a situation with my car, went above and beyond to not only address the issue but to also remedy it. That's The service manager, when contacted about a situation with my car, went above and beyond to not only address the issue but to also remedy it. That's the service that I have come to expect from Lexus of Knoxville and appreciate. More
by Nicolegriffin07
Employees Worked With
Service
August 21, 2015
Best sales team and service We have purchased two vehicles from here in last 5 years. Our salesman is Daniel Flores. Daniel has taken care of all of our service needs since day o We have purchased two vehicles from here in last 5 years. Our salesman is Daniel Flores. Daniel has taken care of all of our service needs since day one. He makes sure that your extremely satisfied with your service appointments and was very fair in negotiating the selling price of our vehicles. If for any reason you have an issue or concern, Daniel is right on top of it. The service department staff members are very courteous and the lender vehicle makes your service appointment go so much smoother. The waiting area is nicely decorated, comfortable and is stocked with refreshments, snacks and coffee. We will definitely be back in the near future for another vehicle from Lexus of Knoxville. More
by bernbub
Employees Worked With
Daniel Flores, Michael Haun
April 15, 2015
Above and beyond The staff went above and beyond to help me there with my problem. They were accomodating to my needs and time schedule and even helped me out with a The staff went above and beyond to help me there with my problem. They were accomodating to my needs and time schedule and even helped me out with a loaner vehicle so I didn't have to sit all day. More
by ho52806
Employees Worked With
Thomas Maggi
August 14, 2014
New Lease My wife and I just leased a 2014 Lexus 350 amnd this is the second car we have bought from Lexus of Knoxville. Both times we have worked with Robert My wife and I just leased a 2014 Lexus 350 amnd this is the second car we have bought from Lexus of Knoxville. Both times we have worked with Robert Smith who is outstanding in the way he treats people. No pressure at all but just very helpful. I would and will highly recommend Lexus of Knoxville and Robert Smith to anyone. I am not sure of her name but the young lady who gave us all the information on the techology of the car butwas GREAT. More
by Randy Pyne
Employees Worked With
Robert Smith
August 08, 2014
Couldn't ask for anything more This was my first new car purchase. Robert and the team made the process easy for me. They went our of their way to ensure I got what I wanted and k This was my first new car purchase. Robert and the team made the process easy for me. They went our of their way to ensure I got what I wanted and kept me up to speed throughout, while we were waiting for my car to show up. I'm looking forward to many years of doing business with Lexus of Knoxville. More
by Barton Bailey
Employees Worked With
Josh Moss, Daniel Flores, Robert Smith
