Lexus of Manhattan

In all of my years of buying lexus autos (since 2013) Salesman Sherwin Goodluck has given me outstanding advice and service. I have utmost confidence in his judement and I always rely on his expertist w Salesman Sherwin Goodluck has given me outstanding advice and service. I have utmost confidence in his judement and I always rely on his expertist with the lexus brand. I consider him to be one of the best salesmen at Lexus. More

It is because of our relationship with Kevin Yu, that we continue leasing cars from Lexus of Manhattan. Never have I met a car salesman who goes out of his way to take care of his clients. He is helpful, su continue leasing cars from Lexus of Manhattan. Never have I met a car salesman who goes out of his way to take care of his clients. He is helpful, supportive and I cannot say enough positive statements about this great salesperson. Helen Charash More

Velija is the most dishonest, worst GM salesman!!!!! I had a problem with my car from day 1 and Rich didn't care at all. All he cared about is that I paid the bill. My fuel injection and brakes met "mi I had a problem with my car from day 1 and Rich didn't care at all. All he cared about is that I paid the bill. My fuel injection and brakes met "minimal standards" which he thought was okay even though I was paying for a Luxury car. My GPS system NEVER worked. He couldn't even take care of that. I spent over 250 hours on the phone complaining about the car to Lexus Financial, Lexus Customer Experience, Lexus's President's office and everyone said that it was Velija's job to help me. He wouldn't call me back and Lexus Corporate Experience complained to me about him as well. He called me back on 2 occasions after my countless calls. He said "How am I suppose to know how your car drives, I never drove one." I STRONGLY recommend Lexus but stay as far away from Velija. He is dishonest and all he cares about is your money!!!!!!! He did offer me another lease at a discounted price however, if he couldn't even fit my GPS why would I entertain working with him again. HE IS BEYOND HORRIBLE!!!! Stay away from him. More

A Staple of Exemplary Excellence! Approximately two weeks ago, I had the sheer pleasure of working with both Mr. Rich Velija and Mr. Will Howard. This was the very first time that I h Approximately two weeks ago, I had the sheer pleasure of working with both Mr. Rich Velija and Mr. Will Howard. This was the very first time that I have purchased a vehicle on my own and was really hoping that the Lord would pair me with someone who would honestly assist me in this very important decision of buying a vehicle. Well, that is what exactly happened! Mr. Howard had a pending emergency but took into consideration my request for him to specifically assist me. Thank you so very much, Mr. Howard! I saw the vehicle on the website and it was a very generic-looking picture of the car. I asked Mr. Howard if he could take pictures of the vehicle to give me more of a personal realistic view and in no time I had the photos. When I arrived in NY it was approximately 11:00 a.m., I filled out paperwork/traded in and said goodbye to my Toyota Avalon. At which time, Mr. Howard said, "let's go see your new car"! It was as if the sky had opened up!!! I put my hand over my mouth and began to cry. Mr. Howard gave me a congratulatory hug and all I could say was I love it! I had prayed for years to obtain this particular vehicle and I got what I wanted and then some. It was just a true beauty. I was speechless!! I definitely can not leave out Mr. Velija. He was in constant contact with me on my journey to acquiring my treasure. Even though he was very busy, he made time for my many calls. Lexus of Manhattan is like family to me now. Currently, I am going through a tough time in my life and these two gentlemen definitely added ease and a stress-free welcoming experience. From the bottom of my heart, Mr. Howard, Mr. Velija and LEXUS OF MANHATTAN - You are a true staple of Exemplary Excellence - I thank you! More

Warren is the BEST From thinking about which car to get to picking up the car I loved, Warren helped me with the whole process. He made the all the things go very smooth From thinking about which car to get to picking up the car I loved, Warren helped me with the whole process. He made the all the things go very smoothly. He was very professional but at the same time treated me like family. He is truly an incredible man. I will be back to get my next Lexus from here soon. Lexus of Manhattan, Warren Newland is your most valuable asset!!! More