Lexus of Manhattan

Waste of time, disrespectful crooks Absolutely horrendous experience with this dealership. I went in to inquire about their 2015 precertified IS 250 and not only did everyone one fail to Absolutely horrendous experience with this dealership. I went in to inquire about their 2015 precertified IS 250 and not only did everyone one fail to take me seriously (probably because I came here alone and as a female) but my dealer Ari Benchocron showed very little to no interest (or knowledge for that matter) in wanting to explain the car’s details to me. I asked for the mechanic's inspection report and no one knew where it was. I came across it myself in the cars glove compartment. But these reasons aren’t what is causing me to rate this dealership as a 1 star, there’s more. After coming in to see the car, I decided I liked it, despite the lack of attention I deserved as a prospective customer, and I returned to the dealership four hours later with my s/o to test drive. Upon test driving we were told someone had placed a deposit and if we acted quick, the deal would be ours. We sat down for 20 minutes to discuss the pricing during which we encountered the rudest behavior by the sales manager, Richard Emerson. His attitude was by far repulsive and caused us to leave without closing a deal. We were the last customers to leave that night. This is where it gets worse. After coming home I discussed what had happened and decided I would give them the benefit of the doubt because it was a Friday night, we were there late and everyone has their bad days. Despite not reaching the deal I was negotiating, I settled for the final price he gave us and called the dealership the very next morning at 9:01 am (they open at 9am). I was greeted by a wonderful sales rep, by the name of Olga Mysovskaya, and suddenly felt better as she offered to let me put a deposit down on the car and offered to run a credit score report. This immediately hinted that the dealers on Friday night had lied about someone putting down a deposit because Olga would not have offered to let me put one down had that been true. Nevertheless, let’s give them the benefit of the doubt again and believe that it were true. She still carried through with my transaction. After sending her all my documents, ssn, pay stubs, offer letter, id, bank statements, she called me one hour later to say “so sorry I was told the car was sold last night at 8pm”. I responded by saying, “I don’t understand, I was there past 8pm negotiating a deal on the same car so how can that be?” She said, “I don’t know but they told me it is sold.” I said, please have the manager speak to me because I think there is some misunderstanding.” I spoke with someone else later who then told me “We apologize but someone put down a deposit yesterday and we must honor it for 48 hours”. I said, “Ok so if that is the policy, why did they waste my time negotiating with me after the fact.” He said “I don't know but sorry it is no longer available”. I explained that I had gone to the bank to even create a certified check, had taken the day off from work and had full intentions of buying that model and this was disclosed with Ari Benchocron before leaving Friday night. Richard Emerson refused to come to the phone and explain himself. No one could explain to me why my time was wasted both Friday night and Saturday morning. I do want to mention that I am American but have an Indian background and I don’t know if this whole ordeal happened because Richard is racist or because this dealership specifically hired crooks to waste your time. What I will say after this horrible experience is this: don’t waste your time at a dealership that employ's people that will not respect you and WILL waste your time on purpose. If you choose to go despite this fact and are a female, expect to not be treated seriously or with respect. Also beware of salesmen Richard Emerson and Ari Benchocron because they knowingly took advantage of my time and do not know how to treat prospective customers and are as a result wholly unprofessional. The only positive thing I can say is my interaction with Olga Mysovskaya was pleasant and she was wonderful to deal with prior to experiencing what I did. SHe is the only reason I will give this dealership 1 star. Take your investment elsewhere such as Lexus of Ray Catena of White Plains. That’s where I ended up not only finding and purchasing the same exact model with lower mileage for a better deal (major win!), but where I was also treated as a customer should be. My dealer at this dealership was Michael Barone and I would highly recommend him to anyone. Lastly, I will also mention that Lexus dealerships compete with one another for ratings by customers on their sales and services and LEXUS OF MANHATTAN is rated at the BOTTOM of the list. So if my experience doesn’t convince you, let the data and statistics convince you. Lexus of Manhattan is unprofessional and I wouldn’t recommend even my worst enemy to go to this dealership. More

Less than stellar experince My friend and I made an appointment to see the certified used Lexus RX 350 last week, We texted the salesperson Will to let him know that we were on My friend and I made an appointment to see the certified used Lexus RX 350 last week, We texted the salesperson Will to let him know that we were on our way. Once we arrived, the vehicle was still up on the lift not ready to be inspected by us. Test drive took long time as we were stuck in the horrible Manhattan traffic. Once back to the dealership, we asked to have the vehicle washed and cleaned since it was raining all day and we couldn't see the imperfection with all the rain water. Will said it will take more than an hour to wash the car since their car wash facility is about 10 blocks away and the traffic is insane with gridlocks everywhere due to Lincoln tunnel traffic. So WE PAID $14 to have the vehicle washed at the car wash right next to the dealership. Negotiating the price also went nowhere as the sales manager would not come down on the price. We also requested to have the brake pads replaced as I noticed they were low and the vehicle was supposed to be L/Certified? Next day, my friend called Will to continue the negotiation but the sales manager would not replace the brake pads. We were disappointed that the deal couldn't be reached but my friend ended up getting a great RX 350 at another dealer. More