Lexus of Manhattan

It is a pleasure working with Flavio Fandino. He is friendly, efficient, and takes the time to explain what you need, how much it costs, and why you need it. He is also very accessible in person and b friendly, efficient, and takes the time to explain what you need, how much it costs, and why you need it. He is also very accessible in person and by email, which I find very helpful to moving through the service process quickly. I appreciate the service at Lexus of Manhattan very much. More

I worked with Paul Dupree. From the moment I walked into the showroom, Paul welcomed me and asked if he could help me. He was friendly, smart and a total professional. I was trying to decide between two d the showroom, Paul welcomed me and asked if he could help me. He was friendly, smart and a total professional. I was trying to decide between two different models. He didn't come on strong and tell me Lexus is the best don't think of anything else which is what I experienced at other dealerships. He made sure he understood my needs. He asked appropriate questions and described the cars features. He presented me with a car that met all of my requirements. He was fantastic. We thoroughly discussed financing, buying and leasing. I purchased the car. The Technology Specialist, Juan, explained each feature of the car and was also excellent. He knows the Lexus brand and trained and explained every feature in the car. He is an excellent trainer. My experience with Lexus of Manhattan was outstanding from start to finish. Although with Lexus there is no finish, they check up on you, continue to answer questions and offer a variety of services. More

Very good service, very nice and friendly on the phone, Flavio was the Friendly and professional as a person can be.All my services are done there and I will not go anyplace but Lexus of Manhattan. Than Flavio was the Friendly and professional as a person can be.All my services are done there and I will not go anyplace but Lexus of Manhattan. Thanks More

Could not have had a better experience in buying my new Lexus, GS 350. This is my 3rd Lexus bought in Lexus of Manhattan. I have worked with Kevin before & have recommended him to many friends. I bought Lexus, GS 350. This is my 3rd Lexus bought in Lexus of Manhattan. I have worked with Kevin before & have recommended him to many friends. I bought this Lexus over the phone, & the next day it was ready for pickup. More

The experience I had at the Lexus of Manhattan dealership was remarkable. Everything was exceptional. From the ease of filling out the credit application, to viewing pre-owned cars from the website. Befo was remarkable. Everything was exceptional. From the ease of filling out the credit application, to viewing pre-owned cars from the website. Before owning a Lexus, I was strictly a fan of the Ford Mustang Convertible, but after my pleasant experience, I am completely enamored with the beauty and excellent craftmanship of the Lexus. I was convinced prior to my purchased that the Lexus was, simply an overpriced Toyota. But, after driving one, it feels like I am inside of the space shuttle. My car has all the luxury and conveniences that I could ask for. I have put away my portable GPS and Iphone USB cords. Now, I simply use the on board GPS and bluetooth features. My salesman was referred to me by my neighbor, Frank Morales. The salesman was Josh. He treated me with respect and kept in constant contact with me, as my credit wasn't the greatest. I previously had a loan for 72 months on a Ford Mustang Convertible at over 18% interest with a trade-in and $5000 downpayment to a Lexus ES 350 at a little more than 8% interest for 60 months with no trade-in or downpayment. I have been bragging about the car and the dealership to my neighbors and friends. Every car I purchase in the future will, definitely be from the Lexus of Manhattan. I will reach out to Frank and Josh when it's time to upgrade or trade in my current model. The two of them are an asset to Lexus of Manhattan and I hope that this review will somehow find it's way back to them. Great Job! Steve Shealaynosun More

I had a great experience at the Lexus of Manhattan. Sales Consultant, Danny Lee, was truly courteous, knowledgeable and professional. I will definitely recommend this dealership to my friends. Consultant, Danny Lee, was truly courteous, knowledgeable and professional. I will definitely recommend this dealership to my friends. More

Kevin Yu is a gentleman and gave us an excellent service starting from the time we spoke to him about the new car until we picked up the car. Everything was prepared and the car was delivered to drive off v starting from the time we spoke to him about the new car until we picked up the car. Everything was prepared and the car was delivered to drive off very quickly. I strongly recommend Kevin Yu to everyone. More

Lexus of Manhattan service folks are always on top of things, professional, responsive. The car gets a lot of use on long highway trips and on back roads so the service dept must be doing its job to kee things, professional, responsive. The car gets a lot of use on long highway trips and on back roads so the service dept must be doing its job to keep it running well . . . It runs really well, handles beautifully, it's a pleasure to drive. More

Had a major problem with the steering column on my 2010 RX350. The dealer was able to get it repaired even though the warranty had recently expired. It was a complicated repair and I was kept informed and RX350. The dealer was able to get it repaired even though the warranty had recently expired. It was a complicated repair and I was kept informed and also offered a loaner car which I didn't need. Overall I was treated excellently . More

So, I lost my Lexus RX330 in hurricane Sandy and needed to replace it as soon as possible. We opted for a very specific RX350 just off lease. I had owned my previous car for less than a year, so had just w to replace it as soon as possible. We opted for a very specific RX350 just off lease. I had owned my previous car for less than a year, so had just went through all the nonsense of coping with the nonsense that most dealers give you. I had seen an ad on autotrader from Lexus of Manhattan and decided to stop in. Natily Martinez was the sales rep we had gotten on that Saturday morning and what a blessing she was! They did not have the color/option combination that we wanted, so we continued searching with a promise that she would call if something came in. Natily would call us every week for two months telling us what was available and assuring us that we were not forgotten. Sales rep of the year award? She has my vote!! On the way back from California we get a phone call and the perfect car came in. Natily knew how particular I am about cleanliness and made sure that she added her own diligence into making sure the car was up to my standards. We negotiated a great price for the vehicle and have been happily driving it ever since. What set Lexus of Manhattan apart? The general manager, Greg Rojek, for one was amazing! I truly can't say enough good things about this man. He made sure we felt like family and always came to say hi to us and ask us about our family details that most people would forget. He streamlined the process so well that you felt as if you truly had a family member working there. Second, was the level of care from the support staff. From making sure we had a printout of the car's history and streamlining the paperwork - Ritchie Velijia (what a guy!), to setting up insurance, to Socrates Nova setting up our devices to sync with the car before we left (and he gave us his info if we had any tech questions). Oh, I almost forgot! How many car dealerships actually call you AFTER you purchase the vehicle to make sure you are happy with the purchase? How many dealerships actually swap out any scuffed or otherwise imperfect parts before sale? How many dealerships have sales reps who are not "working" with you helping you? Not many, I can assure you. What you should be aware of: There is a reasonable dealer prep fee (prices are still alot better even with this!). You can get alot of mileage out of this to make sure your car is perfect. This car dealership is in Mahattan. Space it tight in the city and so if you go outside the showroom to the garage, you may be shocked that it looks like... a NYC garage! Many cars come in all the time, so may not be prepped yet when you come in to see them. Give them the time to ready them for purchase and they will look awesome. Honorable mention: JP Mack. A great sales rep that you should ask for if you want to be treated with courtesy and respect. Natily was our girl and we love her, but if she isn't available, ask for JP. More