Lexus of Melbourne

exceptional Exceptional experience with all who were evolved in the purchase of my car. I can't say enough good things. I purchased many vehicles in my time and t Exceptional experience with all who were evolved in the purchase of my car. I can't say enough good things. I purchased many vehicles in my time and this was by far the best experience. More

Best of the best Yesterday we accepted the delivery of our 2016 Lexus LS. This is the 6th Lexus we have purchased from this dealership and the service never fails to Yesterday we accepted the delivery of our 2016 Lexus LS. This is the 6th Lexus we have purchased from this dealership and the service never fails to impress. You are greeted as soon as you approach the door and everyone goes out of their way to make the process easy and efficient. We had very specific trim requirements for this vehicle and it was not in stock. They reached out and found one that matched and gave us a spectacular deal on it..Our salesman was Daniel Washington and he was very responsive and made the process most enjoyable. The entire team at Lexus of Melbourne is first class as well as the facility. We'll be back for out next one! Stan and Jennie Lou Arthur, Orlando More

Leasing with two trade-ins Justin made the hot afternoon pleasant. Thank you for bringing the car to us instead of taking us out to the car! Your help in negotiating this lease Justin made the hot afternoon pleasant. Thank you for bringing the car to us instead of taking us out to the car! Your help in negotiating this lease was appreciated. More

Easy to work with I have been bothered with the SRS light indicating that the passenger airbag was not functioning. John Lohne scheduled the appointment for me to brin I have been bothered with the SRS light indicating that the passenger airbag was not functioning. John Lohne scheduled the appointment for me to bring the care in and check it out. After running a diagnostic it was determined that pins in the harness was the cause and it was a matter of determining the location. It all has turned out great. The light has gone out and stayed out before it was an intermittent problem and I can understand that that makes it difficult to determine the cause. More

Did service on time Excellent Service Dept . Make it easy to get a convenient appointment . Friendly staff . Do the job correctly & quickly . Waiting area is very clean Excellent Service Dept . Make it easy to get a convenient appointment . Friendly staff . Do the job correctly & quickly . Waiting area is very clean . Free soft drinks . More

BLOWN AWAY! At a period in time when customer service seems to have become extinct as dinosaurs I was totally BLOWN away by my recent visit to Lexus of Melbourne. At a period in time when customer service seems to have become extinct as dinosaurs I was totally BLOWN away by my recent visit to Lexus of Melbourne. After visiting another dealership and being treated not very nice by the sales manager, a friend suggested I try Lexus of Melbourne because she had purchased from them and was very satisfied. She even called and got the name of the sales person she'd worked with 10 years ago, Tom Hakimi. I called on Saturday and my call was returned on Saturday. I told Tom what I was looking for. He told me he thought one had come in in the color I wanted. I went over on Sunday saw and drove the car. I left owning a beautiful Lexus. Tom was wonderful to work with. No high pressure sales. He was very gracious, professional and accommodating. More

New Purchase of Lexus nx200t/Melbourne, FL Justin did a fantastic job making us happy! Being in our 50's, we were extremely particular of what we wanted in a new car. Initially, it was bumpy Justin did a fantastic job making us happy! Being in our 50's, we were extremely particular of what we wanted in a new car. Initially, it was bumpy 'cause the nx200t we wanted was at a different dealership and got sold. We were kind of sad at that point. However, Justin jumped in right away and started looking very hard to find the perfect match for us. A week later, we bought the crossover he had recommended a week prior to that. There was a lot of homework to be had, and looking at different features/options. Finally, we got that call from Justin that every new car owner wants to hear, "I got the car! We will get it here tomorrow." How sweet! We were so tickled! Also, the Sales Manager was extremely informative. Great guy to talk to. And, yes, he gave us the pitch, but did not balk one bit when we didn't accept everything there was to offer for the warranty. Very easy to work with. More

Sales and service I have been with this dealer since 2004. I have worked with Jaime Coats in service and she is outstanding. She multi-tasks extremely well and is onl I have been with this dealer since 2004. I have worked with Jaime Coats in service and she is outstanding. She multi-tasks extremely well and is only concerned that you have a fabulous experience in the service department even if things don't go the way I thought they would, she has always done her level best to make things right even when I didn't buy my first Lexus from this dealership. So since then because of her and Tom Hakimi I have purchased two RX 350's here. Tom is also a very calm level headed NON pushy sales professional. The owner of this dealership needs 10 more of this guy. He is honest and trustworthy and will tell you straight what they are willing to do and will be more than happy to present what you are willing to do. I highly recommend Tom to anyone who is considering a new or used Lexus. This dealership has always gone above and beyond to make me a very satisfied customer. I would say they need to change up their advertising as it is not becoming to this caliber of vehicle. I come here because of the people who work there. If I didn't know them I would NOT go there simply because of the adds. More

Everyone was so helpful and Nice Everyone was very nice and Helpful when I got my car serviced at Lexus of Melbourne . My 2013 Ford Escape is great. I Love my new car. Everyone was very nice and Helpful when I got my car serviced at Lexus of Melbourne . My 2013 Ford Escape is great. I Love my new car. More